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The Alden
- Apartments
- Pittsburgh, PA
About this business
Location details
5492 Youngridge Dr, Pittsburgh, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
Bad Management Been here 4 months and the customer service is horrible. I called, and emailed for over 2 weeks requesting a new parking spot in the garage because of debris falling from the ceiling. I sent pictures and put in a work order only to be told there was nothing that could be done. Only after my windshield cracked and I showed up in the office did I finally get a new space but the manager refused to pay for the damage to my car. HORRIBLE CUSTOMER SERVICE!
Business response:
We want to apologize for any inconvenience this may have caused you. We want to assure you that our staff is committed to working with each resident and the issues they bring to our attention. We feel it would be best if we spoke with you directly about this concern in greater detail. When you are able, please reach out to a team member in our office or over the phone at (888) 330-2421. Thank you.
Pleaae fix the gym! Please add some better equipments!! Everything is broken please I suggest adding dumbbells,body,and leg workout equipments which won't break! I was very happy to see a gym at a place I'm living in but now I can't even workout properly so please do something about it!
Business response:
Thank you for taking the time to leave your feedback. We’re always striving to improve our resident experience and would love to talk with you further to see if we can help address your concerns. Please contact us at your earliest convenience at (888) 330-2421. - The Team at The Alden South Hills
Poor quality apartments This apartment complex is managed by poorly. Maintaince does not repair anything. Bait and switch on apartment pricing with animals being uncontrolled.
Unprofessional staff and management Alden South hills apartment management and admin are very unprofessional. I didn’t even get a chance to move in. At first I did ignore the comment from previous reviews but now I believe them. My experience with them was horrible. First they went back in forth with me about getting a month free of rent after they had offered that to me in the first place. Another thing is when we went to speak with them about the agreement before signing lease the whole staff expect one person seem to have... read more
Business response:
Thanks for sharing this information with us. Please accept our sincere apologies that this was your first impression of our community and that your application experience was unpleasant. We strive to provide a high level of customer care, and we're sorry if that's not what you received. We invite you to contact us at (412) 653-4299 or alden.pm@aionmanagement.com to discuss this further. We hope to hear from you soon.
DO NOT RENT HERE DO NOT RENT HERE, you will regret it. If I could put a “0” I would. Where do I start?!, if you have any children, and want to walk a few blocks to your house (you will have to walk several blocks to get to your place, it’s awful), want your car towed multiple times, car stolen, car broken into, rude neighbors, this is the place for you. Don’t expect any privacy, you can hear your neighbors through the paper thin walls. Maintenance barely exists. Don’t plan on putting anything in your basement, feel free to t... read more
Business response:
Hi Andrea, We're sorry to to hear that your stay in our community was not enjoyable. We appreciate you taking the time to write this review. We will document your feedback so we can use it as we strive to make The Alden an even better place to live.
Look elsewhere I’ve lived here for 2 years. You can’t control the heat in your apartment, my electric bill is higher in the winter than it is the summer (currently 76 degrees inside my apartment with windows open). Management doesn’t care about your complaints. Trust me, I’ve tried. Pit bulls are on the restricted breed list, therefore not allowed. I see 3 in my small group of apartments every single day. One owner has 2 and does not clean up their dog poop which is littered all around. The kids are not behaved well at all. ... read more
Business response:
We're sorry to receive this feedback. At The Alden, we're proud of our commitment to better apartment living, and we apologize if you've had experiences that are not reflective of our community's high standards. Please contact the leasing office directly at (412) 653-4299 to discuss these concerns. We look forward to improving your remaining time here. Thank you.
DO NOT I REPEAT DOOOOOO NOT MOVE HERE !! If I could give this place a zero I could! The worse decision I have ever made in my whole life !! DONT DO IT DONT MOVE TO THIS PIECE OF TRASH OF AN APARTMENT COMPLEX... MANAGEMENT IS NOT HELPFUL AND MAINTENANCE 1/2 COMPLETES WORK !!! THEY USED TAPE TO FEEL IN A BIG GAP!! TOLD THEM I AM ALLERGIC TO LATEX TO PAINT WHEN I AM NOT HOME! THEY OPENED THE PAINT IN FRONT OF ME AND STARTED PAINTING!!! I CANT WAIT FOR NEXT YEAR !!! I AM OUT !! THEIR CHEMICALS GOT INTO COCO’S FOOD AND WATER... I... read more
Cockroaches in Building 5340 (Renter 2017-2018) I relocated to Pittsburgh from NYC. On my first day moving into my apartment I found live cockroaches in the kitchen when moving my belongings from the car into the apartment. I was so upset that I didn't listen to all the reviews I read about this apartment complex having cockroaches and rats. Because trust me, I have saw dead rats outside of the dumpsters in the morning. I was so stressed with only 2 weeks to find somewhere else to live before starting my job, all because thi... read more
Avoid like the plague There is no parking. The apartments look nothing like the pictures. There is trash everywhere. The walls are paper thin. A quick search (I wish I had done) will show an astronomical crime rate. If you complain about any of those things to management they will completely ignore you. Being homeless would actually be preferable to living here. Do not walk, run away.
Frequently asked questions about The Alden
How is The Alden rated?
The Alden has a 3.3 star rating with 615 reviews.
When is The Alden open?
The Alden is closed now. It will open tomorrow at 12:00 p.m.