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The Brew Brothers
- Restaurants
- Columbus, OH
About this business
Location details
6000 S High St, 6000 S High St, Columbus, OH, 43207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
Their customer service really is bad here hope you have a lot of time but if you are a local they will take care right away
Business response:
Donald - Thank you for sharing your concerns regarding your recent visit. I will bring your feedback to the attention of the management right away so they may begin to implement changes accordingly. I hope that you will visit again in the future to see these changes and give us another try. Best Regards, Scioto Susie
Absolutely LOVED the food and atmosphere! Except for a VERY rude hostess at our arrival! :(. Glad she didn't ruin our entire evening though!
Business response:
Thank you for the review Stephanie!
Horrible service. We waited almost an hour for food and it wasnt even that crowded. Our waitress made several mistakes. Brought the wrong food and still tried to charge us. Kept change, and left after her shift without bringing it back. Food was very bland, nothing to brag about. And ive had food poisoning ever sicne I got home last night. From bbq pizza and gouda fries. Fancy name and atmosphere doesnt stand justice to the crappy food and service. The karoke part is fun, but over all Restaurant food and service is awful!
Business response:
Gia - Thank you for taking the time to share your recent experience with us. I assure you that this is not the level of service that we wish to provide our guests. I would like to put you in contact with our management team about this. If you would please send me a private message with a contact telephone number where you can best be reached, I will have them get in touch with you. I am sure they will be eager to hear about this experience so that we may improve and make changes as necessary. Thank you again for your feedbac... read more
First, upon arrival we were told by your hostesses there would be a wait. We did expect that. But what we did not expect was your hostesses to tell us they could not give us a time frame. I have never been to any restaurant where they would not give an estimated time frame. We were also not anticipating an hour wait. Second, was the best part of your restaurant. Our waitress, Paige was great. However, nothing else about our experience with your establishment was. I was expecting Brew Brothers to have a much broader selection... read more
Business response:
Ricky - Thank you for taking time to share your feedback with us regarding your recent Brew Brothers experience. Regarding your wait time, it is not uncommon that we experience long wait periods to dine due to the facet that many guests in the Columbus area still consider our venue a new dining establishment. This, paired with both holiday and weekend traffic, as well as regular guests, can create a dramatic fluctuation in the time that a guest may wait to be seated. This is why we provide our text messaging page system so t... read more
Very frustrated ...first time there for valentine's asked abt wait couldn't tell us a time. Put our name on list and wasted money at casino for an hour went back to check on wait list hostesses says there is no wait. So your texting app or hostesses suck. So we left and won't be trying.
Business response:
Tammy - Thank you for taking time to share your feedback with us. This is not the level of service that we wish to provide at Brew Brothers. While a wait time is somewhat expected on a holiday weekend such as Valentine's Day, I would like to have our management team further discuss the details of your experience regarding our text messaging system. If you could please send me a private message with a contact telephone number where you can best be reached, I would greatly appreciate it. Thank you again for your time and I loo... read more
We didn't actually get to eat in there. We had put our name in for a reservation at 2:30 pm. When the party got there we waited over an hour and still never got seated. There were several empty tables and they seated people who came in after our party. Poor customer service and all the manager could say was sorry. Very disappointed when I was really looking forward to eating there. We ended up going to the buffet.
Business response:
Sandey - Thank you for taking the time to share your feedback with us here on Facebook. I would like to put you in contact with our management team to discuss further the details of your recent visit. If you could please send me a private message with a contact telephone number where you can best be reached, I will have them contact you. Thank you again for your time and I look forward to hearing from you soon. Best Regards, Scioto Susie
Lunch about 2:30. Not busy at all. Seated in an area with 1 other couple. I dined alone which must be why my server spent most of his time chatting with the couple and tending to their needs. When he finally came to my table to ask what I wanted to drink, I ordered my food and drink. He brought them out and never visited my table again until I was done eating and asked for my check. He never asked if my food was good, and never offered me a drink refill. I was very close to walking out...right past him at the couple's table ... read more
Business response:
Pamela - Thank you for taking the time to share your feedback with us. This is not the type of guest experience that we wish our guests to have. I will be forwarding your comments to our Director of Feed & Beverage as well as our Restaurant Manager for review as I imagine they will be eager to make changes to ensure this does not happen again. If you would like to be contacted about your recent visit, please send us a private message with a contact telephone number where you can best be reached. Thank you again for sharing, ... read more
This past Friday was our 1st time there. I expected a wait, when I asked how long the wait would be. I was told we don't give wait times. Ok, I get it, you want them to spend $ in the casino while waiting. Well, since we had our 15 year old with us, we weren't gambling that night. We stood next to the bar area with both my husband and I standing on either side of our daughter. All the while security was watching us to make sure she didn't go out on the casino floor. On more than 1 occasion during our 2 hour wait a security p... read more
Business response:
Daniele - Thank you for taking the time to leave us your feedback. While I understand your frustrations, it is our security team's responsibility to ensure that all guests under 21 are not on the gaming floor due to Ohio law. You may have been approached on multiple occasions as our officers rotated their assigned stations. Additionally as we are a newer restaurant in the Columbus area, weekend times, especially Friday & Saturday nights, are quite busy. However this is not the experience that we wish our guests to have while... read more
We went based on a recommendation from a friend last night, since we usually visit the casino several times a month. We had to wait for a seat, then when seated noticed many tables available. Our main problem was that we were seated right by the front entrance with three doors. Many people entering/exiting and it was very distracting. It was very cold too. We said something to the hostess that we did not like our seats. She said she knows and did nothing to offer another option. We stayed for our meal and wished we had not. ... read more
Business response:
Eileen - Thank you for taking the time to leave us a review. This is not the type of experience that we wish to provide our guests. I would like to put you in contact with our management team to discuss your visit. If you would like to be contacted, please send us a private message with a contact telephone number where you can best be reached. Thank you again for your feedback, and I hope to hear from you soon. Best Regards, Scioto Susie
Frequently asked questions about The Brew Brothers
How is The Brew Brothers rated?
The Brew Brothers has a 3.9 star rating with 1,604 reviews.
When is The Brew Brothers open?
The Brew Brothers is closed now. It will open at 11:00 a.m.