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The Brockman Lofts
- Real Estate
- Los Angeles, CA
About this business
Location details
530 W 7th St, Los Angeles, CA, 90014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I moved into The Brockman Lofts at the end of September. The building is beautiful and the location in downtown LA is excellent. Since there are only 80 units in the building, the residents are pretty friendly. I also had a good experience with the Leasing Office. They responded quickly to my questions before I moved in and they continue to respond quickly now that I live here. So far, it's been a really nice living experience.
The one hundred year old Brockman Lofts was the old Brooks Brothers building and has been beautifully renovated. I moved in a few months ago and love it's charm and elegance. Romanesque revival/Beaux Arts outside meets luxury industrial lofts inside with a mixture of old brick, concrete, granite, marble, wood floors and stainless steel. Bathrooms are grand and modern. Kitchens gorgeous. Other reasons are: 24 hour under building valet parking! (you pay extra for it but worth it) Management is very kind and atte... read more
I've never written a review before, but here I am. Long story short, I scheduled an appointment to view one of their apartments last week. I drove 45mins from Santa Monica to get there today. I show up and try to notify the team of my arrival - No answer, so I try the main entrance which is locked (to be expected) so I walk around the building to see if there's another entrance to reach the leasing office, well there isn't. So I contact the management office to let them know I'm waiting outside for my appointment. The lady I... read more
Business response:
Thank you for taking the time to write this review, and tell us about your negative experience. We are so sorry to hear this happened. Our team member was assisting another person at the time you came, and we are so sorry we weren't able to get ahold of you during that time. We will absolutely do our best to make sure this situation never happens again. If you have any questions about this, please contact our team. Again, we apologize, and we appreciate your feedback.
Building is falling apart and Simpson housing robs its tenants. Old management made crude jokes about tenants behind our back and new management is trying best to pick up pieces. Takes months to half a year for maintenance requests. Trash is constantly backed up. Was not told about additional bills when moved in. Emails about water not working, elevators not working, loud renovations. They'll charge you for amenities even though the bottega Louie underneath hasn't been open for a year and a half and there's loud construction... read more
Business response:
Hi Max. We are disappointed to hear that you are unhappy with your experience here at The Brockman Lofts. We want our residents to enjoy calling our community home, so please be assured, our new staff is doing the best we can to improve the resident experience. Please contact us at brockman@simpsonhousing.com or (818) 691-0985, and we would appreciate talking with you directly about these concerns. Thank you!
We were initially excited to move in to Brockman lofts and loved the unit we chose. Soon after we moved in loud construction noises began occurring in an adjacent unit middle of the night through early morning hours. After alerting security to the issue we assumed it would be handled quickly. The noises continued for over a month with multiple units complaining. We continued to alert management about suspicious behavior of the tenant causing the noise and were told not to worry about it. Come to find out - management was awa... read more
Business response:
Hi Sheriden - thank you for taking the time to leave your feedback. We are sorry to hear of your frustrations and apologize for your negative experience. We want our residents to feel supported and taken care of at our community, so please get in contact with our leasing office so that we can correct the issue and answer any questions. If you would like to reach out to us via email, please do so at brockman@simpsonhousing.com, or give us a call at (818) 691-0985. We would appreciate the opportunity to improve as a business.
This was the worst place I have ever lived in my life. It was so bad that my girlfriend, and I, felt forced to move after only three miserable months of living there. Firstly, I totally agree with others here on this Yelp page. No one ever mentioned the charges for water/trash/sewage from Utility Management which can be $250+ a month. Even after I moved they continued to charge me for utilities because management failed to take me off the account, even when I handed in my keys. Also, south facing units also overlook the poo... read more
Business response:
Hi Andretta, we're very sorry to read that you were unhappy with your experience at our community, however, we would like to provide additional information on a few items you mentioned in the review. Your allegations about your neighbor running shady operations was looked into by our staff, but there was nothing to show this being the case. Additionally, no one was arrested outside of the building that was associated with Brockman Lofts. Our team spoke directly with the detective, and it was clear the individual was passing ... read more
I filled out an application and paid the application fee and also $500 deposit, shortly there after I was contacted by the leasing office by Victor and told my application was rejected and that my deposit will be refunded ASAP. The next day my application was approved on another apartment in downtown . I expressed the urgency of having my deposit returned in a timely manner to help me with my move to my new apartment.since then I have been receiving application rejection letters , 3 if I'm not mistaken within 3 weeks and des... read more
Business response:
Thank you for making us aware of your concerns regarding your experience with Brockman Lofts. Please accept our apologies for the frustration that you have experienced. After doing some research, we have discovered that the refund was processed on September 24th, 2020 after our leasing agent spoke with you. This was supposed to have already arrived at your confirmed address via USPS and we are extremely sorry that you have not received it yet. We've reached out to our accounting department to try to alleviate this as quickly... read more
My husband and I lived in a unit with one bathroom. We paid +/- 400 per month for water/sewage/trash, excluding electricity. The bill is not based on actual usage, so we had to pay that amount of money even when we were out of town for 16 days and our apartment was empty. Also, usual apartment problems, but the issue was 'too often' & 'taking long to be fixed'; cold water only in winter, broken heater in winter, broken air-conditioner in summer, plus elevator problem. Besides, I had negative experiences with the management t... read more
Business response:
We greatly appreciate you taking the time to provide feedback about your living experience with us. We are so sorry to hear that it was negative. We strive to make sure our community is a place our residents love to call home. We were under the impression that you were happy living here, so it's concerning to learn otherwise. I would love an opportunity to speak with you in more detail about your review and any areas we can improve. Please reach out to me at your earliest convenience.
DO NOT MOVE HERE Leasing agents here lie, do not trust them. Utilities sans electricity are not based on your actual usage. I was told by SEVERAL leasing agents that my utility bill would be in the $120-$140 range. I was a bit fearful of signing a lease at a building that does not pay water but trusted the agents. My first water bill comes, charging me $135.44, for 12 days of prorated water/sewage/trash. Second water bill is around $250, which is absurd and 2-3 times the average, if not more. They haven't audited the ... read more
Business response:
Thank you for providing your feedback. We set a high standard for ourselves and so I am incredibly disappointed to hear about your experience and will do anything I can to rectify your perception of our Team. Please reach out to me directly and I'd be happy to discuss these specific issues with you in more detail. I truly look forward to the opportunity of speaking with you personally. At your service, Gina
Frequently asked questions about The Brockman Lofts
How is The Brockman Lofts rated?
The Brockman Lofts has a 4.2 star rating with 132 reviews.
When is The Brockman Lofts open?
The Brockman Lofts is open now. It will close at 6:00 p.m.