This profile has been claimed by the business owner or representative.
The Brookhaven Collection
- Apartments
- Atlanta, GA
About this business
Location details
1000 Barone Ave, Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
New management is terrible. The new management is absolutely disrespectful and irresponsible. They allow they neglect, and lack of organization negatively affect their tenants. Their payment system has many bugs and they will make you pay hundreds of dollars in extra rent due to THEIR SYSTEMS MALFUNCTIONS. absolutely terrible company. it is a shame because the apartments themselves are decent.
Not for decent living It’s hard to think about anything good this complex has to offer. It is severely overpriced, the new management is inefficient and greedy. The neighborhood gets noisy (gunshots have been heard). The complex is dirty and not probably managed. The list is endless. The only good thing is that it is a roof over your head, albeit a noisy one with the thin flooring and walls. If you want peaceful and convenient, this is not it!
It's a zoo!!! I've lived here for two years and things have gotten progressively worst. I regret renewing my lease and I'm thankful that I'm able to leave soon. Please don't be fooled by the appearance of the complex. They will only allow you to see the areas that they actually maintain and clean. At this point I'm not even able to sleep well at night due to the noise level many nights. Most of the concerns below have been discussed with management at various times, however the response was not significant enough to improve ... read more
Business response:
We are extremely sorry to hear of your experience at the Mille as we strive to provide exceptional customer service. We?ve recently hired a new cleaning company and courtesy patrol company to better meet the needs of our valued residents. Please feel free to reach out to the courtesy patrol company after-hours as they're here to be of service. We are also excited to share that the hallways are in the process of being cleaned. There was an email sent out to inform residents of the process. Please submit a work order or contac... read more
ill be moving out This used to be a stellar community. Since Trinity property management took over the property it has simply gotten worse by the day. The hall ways smell like trash, because the apartment allows residents to leave trash in the hallways on the days the valet trash does not come. The management fired the valet trash and cleaning companies before hiring others so the trash in the residence has piled up so much that you cannot open the doors to the trash rooms, so trash is sitting outside of the trash rooms. The... read more
Business response:
Thank you for your feedback. The Mille has not changed valet trash companies. However, we are in the process of hiring a new cleaning company to accommodate a community of this size. If trash is missed, we encourage our residents to contact the office so we may address the matter at hand. The Mille offers a call center with a live operator to answer calls that are missed while our on-site team members are providing a community tour or working with a resident or vendor. Your input is truly valued as we want all of our residen... read more
Ineffective Management/Security My spouse and I moved into this building in September 2014 when it was brand new and still under construction. However, the management change that occurred two years ago had been disastrous for the residents. Residents sign a lease with many rules; no smoking, valet trash times, not setting trash bags directly on the carpeting, allowable pets and cleaning up after them, noise and quiet hours, pool use, etc.). However, there is no rule enforcement. Sending email reminders of the rules with list... read more
Business response:
We appreciate you taking the time to share this feedback with us. The team at The Mille Brookhaven Apartment Homes takes our reviews very seriously. Please call our Community Manager directly at (470) 558-3426 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Find somewhere else! I lived here for about 5 months before I had to leave. The parking garage is gated however the gate worked less than 1/2 the time I lived there and my Jeep was broken into when it wasn't working. I can count 5 different times that residents let their dogs poop inside the building and never picked it up. There are people yelling constantly outside. The hallways smell like trash because people leave their valet trash out every night outside of their trash cans. You can hear everything above you and you can... read more
Business response:
We appreciate you taking the time to share this feedback with us. The team at The Mille Brookhaven Apartment Homes takes our reviews very seriously. Please call our Community Manager directly at (404) 238-8433 to discuss ways in which we may work towards resolving these issues. We look forward to hearing from you soon.
Not for working people who want a safe, quiet place. I really don't know how this place got such a high review rating. When we moved in 2 years ago, things weren't that bad. Since then they have had multiple management changes and are now under new ownership. Things really don't seem that much better than they were even with all the changes. We can't wait for our lease to be up. 1. There have been multiple car break ins, which would make you think they wouldn't install cameras. They haven't. 2. The hallways always smell like... read more
Too expensive for the value - Not a great location I am quite disappointed in this apartment complex. First and foremost, the walls are paper thin. I can hear everything...especially in regards to outdoor noise and it is preventing me from getting a good night sleep. The elevators are very slow and are down for repairs quite frequently. The key fob used to get in the apartment complex malfunctions far too often (needs to get reprogrammed at least once every couple months). They charge you ~$60 per month just for water/sewer/... read more
Frequently asked questions about The Brookhaven Collection
How is The Brookhaven Collection rated?
The Brookhaven Collection has a 4 star rating with 989 reviews.
When is The Brookhaven Collection open?
The Brookhaven Collection is closed now. It will open at 10:00 a.m.