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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Good
Very Good Que no te guardan las maletas cuando hace tu check out, que no limpian las habitaciones diariamente Muy buena ubicación
Business response:
Hi Sherida, thank you for sharing your feedback. We’re glad you enjoyed our convenient location. Please note that while we currently don’t offer luggage storage after checkout and daily housekeeping service, our team is always available to provide fresh towels and amenities upon request. We appreciate your understanding and hope to have the opportunity to welcome you again.
Excelente Johana!!! Sin palabras su atención!!! Nada Ubicación inmejorable. Personal más que amable, ejecutivo y la comunicación excelente. Destacamos ampliamente la atención de Johana que en nuestras dos estancias nos sorprendió con su atención y nos dio más beneficios de los que estaban en nuestra reserva.
Business response:
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that our team was able to provide you with excellent service. We truly appreciate your feedback and look forward to welcoming you back soon! SP
Pleasant Transparent windows to the washroom.. don’t say they are blackout and can’t see from outside … they are clearly transparent… other building people can easily see thru washroom windows Music is load and we are very close to washroom Location and pricd
Business response:
Thank you for sharing your feedback, Vinith. We’re glad you appreciated our convenient location and value. We’re sorry to hear about your concerns regarding the bathroom windows and noise levels. Your comments are important, and our team will review these matters to ensure guest comfort and privacy are better maintained. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more comfortable experience in the future.
Very Good Que donde los quedamos la primera noche la habitación tenía el baño tapado y la nevera no servía,al otro día nos cambiaron a otra habitación mejor,no me gustó que donde de hospedan es en un hotel de al lado que tiene un restaurante abajo que si tú te sientas los meseros te hacen mala cara y te sacan,este no es el lobby del hotel ve a tu lobby te dicen,en tanto ubicación está perfecto a dos cuadras de la playa y con variedad de restaurantes
Business response:
Thank you for sharing your experience. We’re glad you enjoyed the location and nearby dining options. We apologize for the issues with your first room and for the inconvenience with the neighboring restaurant. We’re happy our team was able to move you to a better room, and we appreciate your feedback to help us improve.
Pleasant Cuando me entregaron la pieza el baño tenía orina en el WC La ubicación
Business response:
Thank you for your feedback, Macarena. We’re glad you enjoyed our convenient location, though we sincerely apologize for the cleanliness issue you encountered upon arrival. This is not reflective of our usual standards, and we will address this immediately with our housekeeping team. We hope you’ll consider staying with us again so we can provide you with a much better experience.
We’re lucky to get it for a great deal No negative points. Easy check in, helpful staff, comfortable room, great location.
Business response:
Easy check in, helpful staff, comfortable room, great location. No negative points. - GR
Super hormis la piscine… La piscine, j’ai pas compris, rien à voir avec la photo. Elle était toute pourrie ! Emplacement idéal et hôtel très confortable.
Business response:
Thank you for taking the time to share your feedback. We're happy to hear you enjoyed our location and found the hotel comfortable — that means a lot to us! We’re very sorry to hear about your experience with the pool. That’s certainly not the impression we want to leave, and we sincerely apologize if the condition didn’t match your expectations or the photos. Your comments have been shared with our team, and we’ll be looking into this matter closely to ensure improvements are made. We appreciate you bringing this to our att... read more
Exceptional
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,426 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.