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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Dicen que no hablan español y son la mayoría latinos La atención del personal es muy desagradable. Espero que me devuelvan mi depósito, supuestamente en 2 días así será. Incómodo hacer check un en un local y mal indicado .. te envían a la propiedad que se llama taco taco sin decirlo . También se nota que tratan de hacerte sentir incómodo por tener mas de 30. Vuelvo a Miami en 2 días .. si no me devuelven el depósito haré denuncia en custemer office de Florida . Y recomiendo no ir ..hay lugares más baratos y con atención como... read more
Business response:
Dear Fabiana, Thank you for sharing your feedback. We are very sorry to hear about the concerns you experienced during your stay, and we sincerely apologize for any inconvenience this may have caused. We understand how frustrating it must have been to check in at a location that was not clearly marked, and we appreciate you bringing this to our attention. We are currently reviewing our check-in instructions to ensure they are clearer and more helpful for all future guests. Regarding the service you received from our staff, w... read more
Good
Pleasant
Wonderful Su accesibilidad a la habitación La ubicación y la buena comida del restaurant
Business response:
Thank you for your feedback! We’re pleased to know you enjoyed the convenience of our location and the dining experience. We hope to have the opportunity to welcome you again.
excelente la ubicacion, los servicios son muy buenos ( desayunos, atencion del personal atento y amable
Business response:
Thank you for taking the time to share your experience. We’re delighted to know you enjoyed your stay and truly appreciate your kind words. We hope to have the pleasure of welcoming you back again soon.
Good Fiz o checkout há 8 dias atrás e o hotel ainda não estornou a caução de 100 dólares que exigiu na entrada e disse que devolveria no dia do checkout. Localização, happy hour.
Business response:
Thank you for sharing your feedback. We’re glad you enjoyed our location and happy hour. Regarding your deposit, please note that the $100 hold was released on 11/03. Depending on your bank, it may take a few business days for the funds to appear back in your account. We appreciate your patience and hope to welcome you again soon. - GR
Good
Very Good Que no te guardan las maletas cuando hace tu check out, que no limpian las habitaciones diariamente Muy buena ubicación
Business response:
Hi Sherida, thank you for sharing your feedback. We’re glad you enjoyed our convenient location. Please note that while we currently don’t offer luggage storage after checkout and daily housekeeping service, our team is always available to provide fresh towels and amenities upon request. We appreciate your understanding and hope to have the opportunity to welcome you again.
Excelente Johana!!! Sin palabras su atención!!! Nada Ubicación inmejorable. Personal más que amable, ejecutivo y la comunicación excelente. Destacamos ampliamente la atención de Johana que en nuestras dos estancias nos sorprendió con su atención y nos dio más beneficios de los que estaban en nuestra reserva.
Business response:
Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and that our team was able to provide you with excellent service. We truly appreciate your feedback and look forward to welcoming you back soon! SP
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,619 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.