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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Good
Exceptional
Wonderful Q todavía no era la hora de salida y ya la hoskiping habrio la puerta de la habitación sin saber q no estábamos ready apenas estaba saliendo del baño El restaurante y la piscina
Business response:
Dear Osniel, Thank you for your feedback. I am very sorry for the intrusion you experienced; privacy is a priority, and we clearly missed the mark. I am addressing this with our team to ensure it doesn’t happen again. We’re glad you enjoyed the pool and restaurant, and we hope to provide a much better stay next time. Best regards, Silvia - Guest Services
It was a great week for my group of friends. The staff is so friendly and accommodating! Nacho at Maxine’s made sure we had a fabulous time. The pools are always perfect too.
Business response:
Thank you so much for your wonderful review! We are truly delighted to hear that you and your group of friends had such a great week with us. It means a lot to know that our team made a positive impact on your stay. We will be sure to share your kind words with Nacho at Maxine’s — he will be thrilled to know he helped make your time fabulous! We’re also happy you enjoyed the pools and found everything just perfect. We look forward to welcoming you all back for another amazing stay in the future. Warm regards, Elisa - Guest S... read more
Good Ascensor malo, se tiene q subir con las maletas por la escaleras Excelente ubicación
Business response:
Thank you for your feedback. We’re glad you enjoyed our excellent location. We’re sorry to hear about your experience with the elevator and the inconvenience of carrying your suitcases on the stairs. We understand how frustrating that can be, especially when traveling with luggage. Your comments are appreciated and will be shared with our team to help us improve. Regards, Jensy Reservations Team
Very Good Aun no me devolvieron el deposito La ducha la ubicación el tamaño
Business response:
Dear Celeste, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the location, shower, and room size. We sincerely apologize for the delay regarding your deposit. Please reach out directly to our reservations team at bookings@southbeachgroup.com so they can assist you promptly with this matter. Kind regards, Emily Guest Services
Calidad precio Tenía q ingresar por un restaurante Ubicación
Business response:
Thank you for the 10/10 rating and for highlighting the value for money! I apologize for the inconvenience of having to enter through the restaurant. We appreciate your feedback and hope to welcome you back soon. Silvia-Guest Services Silvia-Guest Services
Very Good
Wonderful
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 8,890 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.