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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Near The Beach I had a few inconveniences: no iron, although I requested one it was never delivered nor was my request for towel service. This is my 3rd time staying at The Catalina property. This time my room was very roomy & over looking the pool area. My stay was very nice.
Business response:
Hi Pamela! Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay, appreciated the roomy room with a pool view, and chose to return for your third visit. We apologize for the inconvenience regarding the iron and towel service not being delivered as requested. Your comments have been shared with management so these issues can be addressed and improved for future guests. We appreciate your loyalty and hope to welcome you back again soon.
Muy buen hotel Estuvimos 5 días y llegaron a limpiar la habitación hasta el último día, y porque fuimos a pedirlo en recepción. Excelente ubicación, la habitación era amplia y cómoda. El personal muy amable. En la habitación no se escuchaba ruido de afuera.
Business response:
Thank you for your review! We’re glad you enjoyed our excellent location, spacious rooms, and friendly staff. We apologize for the delay in housekeeping service and appreciate you letting us know—your feedback helps us improve for future guests.
Exceptional La localidad es excelente!
Business response:
Hi Ivia! Thank you for taking the time to write to us. We are happy you liked our location, just steps to the beach, shops, attractions, and entertainment. We welcome you to join us again soon.
Exceptional
Wonderful
Exceptional
Excelente experiencia El aire acondicionado del cuarto estaba demasiado frio No tome el servicio de desayuno
Business response:
Hi Sonia, thank you for your feedback! We’re happy to hear that you had an excellent overall experience and appreciate you sharing your comments regarding breakfast and the room temperature. We’re sorry to hear that the air conditioning was too cold, as comfort is important to us, and your note has been shared with our team for review. We appreciate you taking the time to let us know.
Agradable Que no hubiera un espacio para fumar y tener que hacerlo en la vereda. Tiene mucho espacio para generar un lugar cómodo para los turistas fumadores . La falta de limpieza en algunas sectores, alfombras viejas en los pasillos La ubicación, que sean tres hoteles complementarios en los servicios . El personal que es muy amable
Business response:
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff friendly and appreciated the complementary services among our three hotels. At the same time, we sincerely apologize for the inconvenience caused by the lack of a designated smoking area and for the cleanliness issues you observed, including the hallways. Your comments have been shared with our management and facilities teams so that we can address these areas and improve the guest experience. We appreciate your feedback an... read more
Exceptional
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 8,890 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.