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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Not pretty or comfortable; just dirty, old and thrown together with cheap materials. Wi Fi didn't work and they couldn't fix it to make it work; we called.The bath room didn't have hooks / hangers for towels; throw on floor. The furnishing were very cheap and old. the toilet paper hanger couldn't be reached / used. Toilet roll stayed in sink. The hallway carpet stunk and was filthy. The hall elevator had a million coats of paint on it and looked sketchy. it was all scratched up and made terrible noises. The restaurant was ov... read more
Good location, badly run hotel. Day 3 I had to go to the front desk to ask for house cleaning to clean my room 4 times, 4 times. I had to go to the front desk 3 times over 3 days to get maintenance to come and fix a running toilet. I had to close the bathroom door all night not to keep me awake from the noise. I think it is a poorly run hotel. No one seems to be managing their housekeeping staff. The location is good, one block from the ocean. My room seemed newer and was fine. The restaurant in the building, Taco, Taco was ... read more
Nos hemos quedado varias veces en el hotel.pero en esta ocacion no estaba bien la habitación. Sin toallas, sin papel hig La ubicación
Poor El servicio. Al cliente. Es muy pero muy malo
Beware! Hotel staff stole from our room I had a very disappointing experience at this hotel. A brand-new pair of shoes was stolen from my room. I noticed the missing item as soon as I returned, and when I contacted the front desk, they claimed that our room had not been serviced that day—yet, our beds were made, which was already suspicious. As I had to leave the next day, we agreed to stay in touch via email. Initially, they responded, saying they would investigate and get back to me. However, despite multiple follow-ups, t... read more
Bad The property sheets were nasty, had to buy a comforter set from Walmart to feel comfortable. Strands of hair in the bed prior to getting in it. No face cloths provided. Had to buy my own everything. Room looked nothing like the pictures on the booking site. Room service never came to room. Called numerous of times for face cloths, did not receive. Saw housekeeper in hallway and received face towels 24 hrs later (only one). Room was never cleaned by housekeeping and we stayed Thursday-Sunday. Bad lighting in the room. Val... read more
Terrible We were sent an email saying they offered early checkin which wasn’t guaranteed but was on a first in first served basis. We were first there at 7.30am. They wrote our name down at the top of the list however throughout the day others were checked in early but not us. We checked with them but they kept saying they didn’t have a room. Thry should have told us early in the morning if was highly unlikely we would get in early but they continued to give us false hope so we wasted hours sitting out the front of the hotel... read more
Business response:
Dear Kim, I am truly sorry for the experience you had at the Catalina Hotel. I have already discussed your concern with the team, and I will be addressing the matter with the Front Desk staff as well. Additionally, I have instructed the Front Desk to accommodate any requests for suitcase storage in the future. Kim, I sincerely hope that when you're in town again, you’ll give us the opportunity to welcome you back and provide a much better experience. Sincerely, General Manager
Disappointing
Pros and Cons Photos are very misleading. The buildings are very aged and the room I had, Standard King, was very small and cramped. Construction was going on in the building next door which was right outside my window, so no way your sleeping after 7am. Pool area on roof was under construction also. The valet on the day we arrived was very rude and unproffesional. On the good side, both restaurants were very good and their staff was amazing. He hotel is in a great location, close to everything.
Business response:
Dear Adam, I am very sorry to hear that your experience at the Catalina Hotel was not ideal. Please know that I take your feedback seriously, and I will definitely speak with the department head to ensure that we do not deliver the same experience to other guests in the future. Thank you for bringing this to our attention, and we truly appreciate your understanding. Sincerely, General Manager
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,375 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.