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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Location Great that’s it! Half of the staff was rude. The room was dirty, smelled like mold and cat pee. The bed was not as pictured, very disappointing. Mold in bathroom. Beds were hard. Location and restaurants!
Never ever again! The cleaning and maintenance of rooms are very poor. I had to change my room because the bathroom was not cleaned and in a poor maintenance situation. Only after asking several times and insisting I was changed to another room. Additionally I had an provisional Aircon in my room and the window was closed by a plastic bag. This Hotel has the audacity to charge so much per night and has the rooms in such a bad shape. Definitely not recommended! The location was very central and good.
Extremely dirty, outdated and noisy — definitely not worth the price. This was, without exaggeration, one of the most disgusting hotel experiences I’ve ever had. The room was absolutely filthy — long strands of hair everywhere, clearly from previous guests. It felt like the place hadn’t been cleaned in months, if not years. The room they gave me was directly behind the bar, so I had to suffer through pounding music all night. Sleep was impossible. The entire hotel is outdated, dirty, and poorly maintained. For the price they... read more
Disappointing Check in not good at all, the hotel needs more staff that’s for sure. Very little information and signage. The only value is location, otherwise not worth to pay more than 100 usd. Service is appalling Location
Disappointing Tutto il resto Posizione
Poor
I have to be face to the beach When didn’t get there until like 8pm something , our room wasn’t ready smh so we had to wait 30mins for that, our room want what we expected since we had to wait. Then the next day going to the beach, we asked for beach towels , they had no clean beach towels so we WAITED 30 mins for that too. It’s not beach front so I will never come here again
Not worth it! There’s no AC in the bathroom and there’s only one door in the shower which makes a lot of mess and water everywhere after shower. The window isn’t opening in the room and the only way to get air is the AC which is right next to bed, so the person next to it is gonna freeze or otherwise it’s absolutely no air in the room. Very strange location of the AC. It’s making a lot of noise and the room feels claustrophobic without any air. There’s no coffee machine in the room, no complimentary snacks for breakfast and ... read more
Business response:
Dear Maryna, I'm very sorry to hear that your experience at our hotel did not meet your expectations. I’ve read your comments regarding the pool area, the toilet tissue, and the air conditioning, and I truly appreciate you bringing these concerns to our attention. Please know that I will be speaking directly with the teams involved to ensure that corrective actions are taken promptly to address these issues. Your feedback is incredibly valuable to us, and we are committed to making the necessary improvements. I hope we’ll ha... read more
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Business response:
Dear Valued Guest, I'm very sorry that we did not meet your expectations during your stay. Your experience is important to us, and I truly regret that we fell short. I will be sharing your comments with our staff to ensure they are aware of the areas that need improvement, and so we can take the necessary steps to correct them moving forward. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, General Manager
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,375 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.