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The Catalina Hotel & Beach Club
- Hotels
- Miami Beach, FL
About this business
Location details
1732 Collins Ave, Miami Beach, FL, 33139, United States
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Lugar mágico y encantador con una atmósfera con toda la escencia de South beach ! Todo me gusto no le cambiaría nada Las instalaciones son maravillosas , el personal el ambiente y la ubicación todo es excelente Livia en la recepción es muy amable y dispuesta a colaborar y explicar todo muy bien
Business response:
Hola Paulo! It's great to hear that you enjoyed our exceptional staff service, our convenient location, and comfortable accommodations. We look forward to hosting you again in the near future for another outstanding experience. We hope you'll come back for another fun experience the next time you are in South Beach. TM, Guest Relations
Good The room was dirty and i still dont get my deposit back and the hotel dont reaponse on my messeges. Close to beach
Business response:
Hi Robert, thank you for your feedback. I show your hold was released, so your financial institution will determine how soon it’s released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. If you have any further questions regarding the incidental hold, please contact your issuing bank/credit card company. We appreciate your feedback. TM, Guest Relations
Exceptional
Good Nothing Free drinks at happy hour
Business response:
Hi Lucy, thank you for your review. We offer nightly complimentary Happy Hour drinks where guests can unwind in a nice atmosphere. We're glad you enjoyed it. We welcome you to stay with us again when you are back in Miami Beach. TM, Guest Relations
Good Roof pool was dirty, the elevator was dirty too Service staff was so good
Business response:
Thank you for your review Pimiento. We take pride in providing excellent guest service, so we are happy to know this was your experience. Our housekeeping staff cleans the common areas regularly, but the frequency of guests outweigh the frequency in which we can address these areas throughout the day. Our apologies for any inconvenience. We appreciate your feedback. TM, Guest Relations
ok no tiene beach club. buena ubicacion, comodo
Business response:
Hi Alvarez, thank you for a good review. We're glad you liked our convenient location and comfortable accommodation. Unfortunately, we can no longer offer chairs on the beach. We hope you will consider us again for a future stay. TM, Guest Relations
Fue todo increible me gusto la ubicación el espacio me gusto el happy hour con bebidas gratis todos los dias me gusto y Que en las habitaciones no hay microondas por di uno tiene deseo de calentar comida Estaba limpio las habitaciones eran comoda y estaban bien limpias tenia todo lo necesario para disfrutar unas vacaciones
Business response:
Thank you for your amazing review, Alexandra Nailea! Our nightly complimentary Happy Hour is a guest favorite where they mingle, socialize, and enjoy our signature cocktails. We appreciate your feedback and hope to have you as our guest again in the future. TM, Guest Relations
Recomendado 100% Nada, todo me gustó La habitación estaba muy limpia, súper cómoda y completa. El personal es muy amable, nos dejaron hacer check in antes de la hora establecida. Las piscinas son muy bonitas. Tiene una muy buena ubicación. Cerca hay parking a 20$ por 24 horas, aunque ellos tienen el servicio de valet parking.
Business response:
H Jose! Thank you for your terrific review. We work hard to ensure that our guests have a nice stay, so it's always gratifying when we receive such positive feedback. It was our pleasure to host you and we welcome you to join us again in the future. TM, Guest Relations
Nice location but hotel was molded and had roaches The hotel smelled like mold and I had roaches in my room. When I went to let the office know they offered my a late checkout. Who wants a late checkout when they’re already uncomfortable with a room with roaches The area
Business response:
Hi Brandee, thank you for your review. We're sorry to hear that your stay did not go well. We are warm almost year round in Miami and the humidity is usually high, which may cause a scent, so we keep the A/C on and circulating at all times. Also, we have weekly preventive maintenance to avoid any bug issues. Our apologies if this was your experience. We appreciate your feedback. TM, Guest Relations
Frequently asked questions about The Catalina Hotel & Beach Club
How is The Catalina Hotel & Beach Club rated?
The Catalina Hotel & Beach Club has a 3.7 star rating with 7,364 reviews.
When is The Catalina Hotel & Beach Club open?
The Catalina Hotel & Beach Club is open now. It is open 24/7.