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The Center for Bird & Exotic Animal Medicine
- Bothell, WA
About this business
Location details
11401 NE 195th Street, Bothell, WA, 98011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
“Hey guys, how’s it going?! You’re here to drop off sterling, right??” *hands over box with dead bird* “Ok have a great night!” Learn to read the room a bit.
Business response:
We are so sorry for your unexpected loss, and hope that the necropsy results provide you with some answers and closure during this difficult time. Thank you for your feedback on the drop off process; we will certainly be looking into this, as it is extremely important to us that our clients are treated compassionately and respectfully, especially during times of grief. Our manager would like to reach out to you after we complete our internal investigation to discuss this further, if that is ok with you.
I appreciate the knowledgeable veterinarians but the front desk staff is inconsistent, seems to be always training new staff, and not timely in returning phone calls or sending requested records/ information.
The Wild Felid Advocacy Center of Washington - Washington's Wild Cat Sanctuary - <3 Exotic Animal Medicine!
I took my rabbit here because I thought she had a partial prolapse, and she had intermittent soft cecotropes and her stomach was stiff. I checked her bottom before and after the visit, and it looked exactly the same. I was told the prolapse either hadn’t happened or resolved itself. After $500 of tests (~$800 in tests were recommended), everything was clear and I was told it may just be that her GI flora was off, or maybe she had an infection. I was sent home with meds and a set of instructions on what to feed her. Their ins... read more
Worst vet experience I’ve ever had, I was told I was a bad owner for a hair in my bunnies eye, they tried to tack on additional costs, the bedside manner of the vet was terrible and cold. We left upset and crying and never went back. Then a year later we receive a bill for charges we paid for. Would not recommend at all.
I'm sad to say my experience hasn't been great. My little girl passed away on Feb 16th while they were doing a procedure for an inaccurate diagnosis. They offered cremation services. I asked for the private urn and they told me I'd have her back in 2 weeks. After 3 weeks of not hearing back from them, we called. The recepcionist or whoever called back was not able to provide any answers. She said they submitted the request on March 6th (but my pet passed away Feb 16th and they should have submitted the request straight away... read more
My partner and I try really hard to be loyal to this vet after years of going there, even though it's 45 minutes out, as we run a senior rat rescue and many of them have medical needs constantly. We have had many of our rats euthanized here, and the last one really took the cake. We scheduled an appointment to put down the only rat we've ever raised from a baby, and cancelled because he was okay for 2 days before we had to reschedule. I had an understanding that the receptionist that I had talked to understood how difficult ... read more
This place has really gone downhill fast. it feels like every time we go it gets more and more expensive. Last time we went we were charged $70 to weigh our rat. My partner and I try really hard to be loyal to this vet even though it's 45 minutes out, as we run a senior rat rescue and many of them have medical needs constantly. We have had many of our rats euthanized here, and the last one really took the cake. We scheduled an appointment to put down the only rat we've ever raised from a baby, and cancelled because he was ok... read more
Business response:
Axton, we are truly sorry to hear you had a negative experience with us. Our number one goal is to offer exceptional care and service, so please know we take feedback seriously. However, your statements do not match our medical and financial records. We did reach out to you, but had to leave a message on your voice mail. Please give our office a call to discuss further.
While our vet was mediocre at best, the vet techs, assistants, and staff we encountered here were unprofessional, ignorant, and rude. If you are not having a life-threatening emergency with your pet, but you make an appointment and pay $500 upfront for services, you will be treated like you do not matter. It took 5 days, six trips back and forth from Edmonds to this clinic, and over 6 phone calls, to get a final diagnosis for our dwarf hamster: a UTI. This should have taken one to two days MAX and she should have been on a... read more
Business response:
Hi Rebecca Barenz, I am sorry that you feel that you had a bad experience at our hospital. Our goal is to care for every one of our patients as if they were our own pet, and to treat every client kindly and professionally. We are always happy to receive constructive criticism so that we can improve our client’s experience. However, some of the things you are accusing our staff of are untrue, and based on your feedback it seems unlikely that we will be able to meet your needs in the future. We are happy to forward your medic... read more
Frequently asked questions about The Center for Bird & Exotic Animal Medicine
How is The Center for Bird & Exotic Animal Medicine rated?
The Center for Bird & Exotic Animal Medicine has a 4 star rating with 1,532 reviews.
When is The Center for Bird & Exotic Animal Medicine open?
The Center for Bird & Exotic Animal Medicine is closed now. It will open tomorrow at 9:00 a.m.