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The Chateau Restaurant Braintree
- Italian
- Braintree, MA
About this business
Location details
535 John Mahar Hwy, Braintree, MA, 02184, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 9:00 p.m. |
My family has had meals at several of the locations. This location is close to home and an enjoyable Italian meal for a couple or the whole family.
Very nice evening. Good service & food. A good time was had by all.
We like the food, but the service was not good. Waitress was nice, but she just wasn't doing very well that night.
This is the go to place for my wife and I. Never had a problem, never had a bad meal.
Food was delicious! Italian at its best. Waitress was attentive and pleasant. Have been here before, will be back for sure.
I ordered prime rib medium rare. It came almost well done. I nicely asked if the waitress could take it back for one medium rare as I had ordered. and she gave me an attitude” you want me to take it back????” At that point I was too intimidated and just ate it. Not going back there again.
Business response:
We're very sorry to hear about your recent experience, Karen. It’s upsetting to know the prime rib wasn’t cooked to your liking and, more importantly, that you felt uncomfortable when trying to have it corrected. That’s not the kind of service we aim to provide, and we appreciate you bringing this to our attention. As a family-owned restaurant with over 90 years of hospitality behind us, we take pride in making guests feel cared for—not intimidated. Your feedback is being shared with our team so we can ensure this doesn’t ha... read more
We had ordered the mozzarella sticks for an appetizer and they were not heated all the way through the center was still hard cheese and not melted. We had also ordered a large cheese pizza to be cooked well done and it was not. Please note I didn’t ask to send anything back. We just dealt with it at the time.
Business response:
Hi Mary, Thank you for your honest feedback. We're truly sorry your mozzarella sticks and pizza didn’t arrive up to our standards. We appreciate your patience in not asking for a replacement and will use this to improve our prep and oven settings. We hope you'll give us another chance to get it right next time.
The food was not hot and it seemed like it came out of a box premade. The food was definitely not original. It tasted very cheap. The one good thing about the experience was that the server, Caroline, was exceptional and had a great attitude. Other than that, The Chateau-Braintree felt like any other chain restaurant, very lacking in quality.
food was not very good, server was not pleasant, wouldn’t go back
Business response:
We're concerned about your 2-star experience at The Chateau, cassgoes. Delivering top-notch Italian-American cuisine is our passion, and we hope to have a chance to show you that.
Frequently asked questions about The Chateau Restaurant Braintree
How is The Chateau Restaurant Braintree rated?
The Chateau Restaurant Braintree has a 4.2 star rating with 1,416 reviews.
When is The Chateau Restaurant Braintree open?
The Chateau Restaurant Braintree is closed now. It will open at 11:30 a.m.