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The Chateau Restaurant Norton
- Italian
- Norton, MA
About this business
Owned and operated by the Nocera Family, the Chateau opened in 1933 and set the standard for providing the tradition of Italian family dining, friendly service and quality food at reasonable prices for its customers.
Location details
48 Bay Rd, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 4:00 p.m. to 8:00 p.m. | |
| Wed | 4:00 p.m. to 8:30 p.m. | |
| Thu | 4:00 p.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:00 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
Enjoyed a lovely luncheon overlooking the lake. Food and service were excellent. Greg, our server, is terrific! Hope to be back soon.
Business response:
Lucky7, thank you for the fantastic 5-star review and for choosing to dine with us at our Norton location! We're thrilled to hear that you enjoyed a lovely luncheon with the beautiful lake view, excellent food, and service. It's wonderful to know that Greg provided terrific service and contributed positively to your experience. We look forward to welcoming you back soon for another enjoyable visit. See you again!
Our server was the one who made all the difference. We frequent Chateau quite a bit (have for years). This is the first time we have ever been disappointed with the food. Soggy toasted raviolis, fries that tastes like they were fried with the same oil as the fish, broccoli that seemed ‘off’ and my chicken parm sandwich was just not up to your usual standards. We know we were a bit late (yes, we did call with our apologies) and the kitchen staff may have been turning over for the second shift. But our server, she was AWESOME.... read more
Business response:
Sara, thank you for your loyalty to The Chateau and for sharing your recent experience at our Norton location. We're sorry to hear that this visit didn't quite live up to the high standards you've come to expect from our food. It's concerning to learn about the soggy toasted ravioli, fries, and other aspects of your meal. However, we're delighted to hear that your server made a significant positive impact on your visit. Providing friendly and accommodating service, especially for our younger guests, is something we pride our... read more
The restaurant decor is outdated and looks old. We waited at our table for over 20 minutes for a servicer to come over and that was after we had a say something. They didn’t bring enough silverware for the table either. When we were helped the food took a long time for the food to come out and the restaurant was empty. The food was good but the service and atmosphere were a disappointment.
Business response:
Kacey, thank you for taking the time to leave us a 3-star review for our Norwood location. While we're glad you chose to dine with us, we're keen to understand more about your experience so we can ensure it meets our high standards in the future. We're continually striving to provide exceptional food and service, and your feedback is crucial in guiding our improvements. We hope to welcome you back again soon for a more satisfying dining experience.
Great menu, friendly service in a relaxing atmosphere.
Business response:
Thank you for your kind words! We're delighted to hear that you enjoyed our menu selection and experienced friendly service in a relaxing atmosphere at The Chateau. It's our goal to provide a comfortable and enjoyable dining environment for all our guests. We look forward to your next visit.
The food is always good. We do the call ahead since we are about 30 minutes away. Waitress was new, but, attentive and courteous.
Business response:
Thank you for your continued patronage and for taking the time to share your experience. We're glad to hear that you consistently enjoy our food and find our call-ahead service convenient, especially given your travel distance. It's also great to know that our new waitress was attentive and courteous during your visit. We're committed to providing excellent service at The Chateau, and we appreciate your recognition of our staff's efforts. We look forward to your next visit and the opportunity to serve you more of our Italian... read more
The waiter we had told a crude joke. Wasn’t appreciated and not very professional. Other than that it was fine. Seating near the windows is a lilt cold but a nice view of the water.
Business response:
Thank you for taking the time to provide feedback about your recent visit. We're glad to hear that you had an overall positive experience at our restaurant, despite the incident with the waiter's joke. We apologize for any discomfort this may have caused. We will address this matter internally to ensure our staff maintains professionalism and provides a pleasant atmosphere for all our guests. We're also grateful for your feedback about the seating near the windows. We'll take your comments into consideration as we continuall... read more
Chris was great and the food was great as well. Always great dinner and service here.
Business response:
We're thrilled to hear about your great dining experience with us! It's wonderful that Chris provided you with great service during your visit. Our team takes pride in delivering exceptional dining experiences, and it's fantastic to know that you found the food to be great as well. We appreciate your kind words and your recognition of the value we offer. Your satisfaction means a lot to us, and we look forward to serving you again soon.
My favorite restaurant and it didn't disappoint.
Business response:
Thank you for your wonderful feedback! We're absolutely thrilled to hear that Chateau is your favorite restaurant, and we are honored to have the opportunity to consistently meet your expectations. Once again, thank you for your loyalty, and we can't wait to welcome you back to your favorite restaurant soon!
Chateau was above average, huge menu, reasonable price, good sized portions, lots of room. Didn't mind putting my own cream/whipped cream on the Irish coffee. Would go back again
Business response:
Thank you for sharing your feedback with us. We're delighted to hear that you found your experience at Chateau to be above average and that you appreciated our extensive menu, reasonable prices, generous portions, and spacious dining area Your positive comments and the fact that you'd be willing to return mean a lot to us. We look forward to welcoming you back and providing you with another wonderful dining experience in the future.
Frequently asked questions about The Chateau Restaurant Norton
How is The Chateau Restaurant Norton rated?
The Chateau Restaurant Norton has a 4.5 star rating with 1,617 reviews.
When is The Chateau Restaurant Norton open?
The Chateau Restaurant Norton is closed now. It will open at 11:30 a.m.