This profile has been claimed by the business owner or representative.
The Chateau Restaurant Norton
- Italian
- Norton, MA
About this business
Location details
48 Bay Rd, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:00 p.m. | |
| Tue | 11:30 a.m. to 8:00 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:00 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
Had dinner with my wife on her Birthday. We both had italian and it was very good.
Service was very good. Food as always was terrific.
I've sent a private note about an unusual situation we experienced
Business response:
Thank you for communicating your experience with us, Sue. We look forward to the opportunity to welcome you back for the quality and care you've come to know from us here at The Chateau.
The view was great the food wasn’t, and the service was worse. Our burgers came then our soup and salad came, and the soup had a generous amount of skin on it 🤢 the burgers themselves were overcooked and dry, gave it two tries I’m done, such a shame a great view wasted
Business response:
Bridget, we’re truly sorry your experience fell so far short of expectations. That’s not the lasting impression we want to leave, especially with such a beautiful setting. Your comments will be reviewed with both our kitchen and service teams, and we appreciate you giving us more than one try.
Didn't realize until the following day when I mentioned to the other diners that my meal wasn't served hot (as it should have been....it wasn't a salad) that all their meals were cold too (none of us wanted to make the others feel bad). We've dined here before and never had this problem.
Business response:
Thanks for your honesty, Bill. We’re truly sorry to hear your meals weren’t served hot—especially since you've enjoyed better visits with us before. That’s not the consistency we strive for after 90 years of serving our communities. We always encourage guests to let us know right away if something isn’t quite right so we can make it right while you’re still dining with us. We hope to welcome you back for a better experience soon.
The server was good, food was OK. The seafood (mussels) were a little fishy. The room was great- the view. We were a party of 8 and originally were seated separately. When asked the hostess to be together, she said “you can move the tables” so I had to move the tables myself. No plates, no silverware, dirty floors. Definitely not clean after previous party.
Business response:
Hi Eda, Thank you for the 5-star rating and for sharing your experience in detail. We're glad your server took good care of you and that you enjoyed the view—Norton’s lakeside setting is something special. That said, we're truly sorry for the inconvenience with seating, setup, and cleanliness. That’s not the level of hospitality we aim to provide, especially for a group gathering. Your feedback is appreciated and will be shared with our team so we can ensure a smoother experience next time. We hope to welcome you back soon a... read more
The Early Bird Special was wonderful, as usual - delicious food and generous portions for a very reasonable price.. Service was disappointing, however, as we arrived at 4:45 when the restaurant main dining room was pretty empty, we were promptly seated, but then had no one come over to our table when other parties coming in after us were being seated and having their orders taken. Eventually someone came to our table to let us know our Server was finishing up a large party in another room and he was not our Server but would ... read more
Business response:
Thanks for your feedback, Thomas. We're glad you enjoyed the Early Bird Special and found the food to be delicious and a great value—that’s exactly what we aim for! We do apologize for the service challenges you experienced. It sounds like there was some miscommunication in the dining room, and we understand how that could impact your experience. We appreciate your patience and your recognition of the server’s effort, even if the flow of service wasn’t quite right. Your feedback is valuable, and we’ll be sure to share it wit... read more
I was disappointed with my meal. We used to go to The Chateau frequently but haven’t been since the pandemic. The prices have gone up significantly and I didn’t enjoy my meal. We were seated in the back room overlooking the pond. It was freezing cold. We had to move our table. Our service was good.
Business response:
Thank you for your feedback, Crystal. We’re sorry to hear your meal didn’t meet expectations and that the temperature in the dining room made your visit less comfortable. While we do our best to provide great value, we understand that pricing changes can be frustrating. We’re glad to hear your service was good and appreciate you giving The Chateau Norton another try. Your feedback helps us improve, and we hope to provide a better experience for you in the future.
We ordered mussels and they were served to us wrapped in tin foil, I’ve never seen such a thing. We returned them, they didn’t taste good and was a weird consistency. All our drinks took forever. There were like 10 servers and only 2 bartenders and the bar was very busy. The bartenders were running like crazy the bar was a mess, but plenty of servers and hosts just standing around. It was strange, cross train more people and help each other out. Leah was our server she was very nice but could only control so much. We sat nea... read more
Business response:
Lauren, thank you for sharing your detailed feedback. We regret that your visit to The Chateau Franklin fell short of your expectations. We're also sorry to hear about the delays with your drinks and the drafty seating area. We are actively working on optimizing team coordination to ensure a seamless experience, especially during busier times. Leah’s efforts to provide excellent service despite the challenges you mentioned are greatly appreciated, and we’ll make sure she knows her kindness stood out. Your feedback about seat... read more
Frequently asked questions about The Chateau Restaurant Norton
How is The Chateau Restaurant Norton rated?
The Chateau Restaurant Norton has a 4.2 star rating with 2,004 reviews.
When is The Chateau Restaurant Norton open?
The Chateau Restaurant Norton is closed now. It will open tomorrow at 11:30 a.m.