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The Chateau Restaurant Norton
- Italian
- Norton, MA
About this business
Location details
48 Bay Rd, Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:00 p.m. | |
| Tue | 11:30 a.m. to 8:00 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:00 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 8:00 p.m. |
We were offered a booth or window table, after picking a high top table on the reservation. They don’t have high tops. It shouldn’t be on the reservation. At night, the window seats shouldn’t be offered. It’s cold in that area, some blinds were pulled down and the windows re useless. Our server was great and the food was great.
Business response:
Thank you for your thoughtful review, Maureen. While we’re glad you enjoyed the great food and service, we apologize for the confusion with your reservation and the chilly window seating. We’ll review these details to ensure a more comfortable and seamless experience in the future. We appreciate your feedback and look forward to seeing you again!
Overall bad experience. The staff tried hard and was well intentioned, but not competent. Even food from the fryer came out inedible which I haven’t seen before. The waiter forgot to deliver waters after being asked, didn’t check on how we were doing after food arrived, and didn’t notice that no one could eat the dishes we were served. My positive would be that the appetizer arrived before the entree. As a middle age adult, I have eaten out a few times a week, and this is my first lifetime “constructive” review.
Business response:
Thank you for your feedback, Brian. We’re sorry to hear that your recent visit to The Chateau Norton didn’t meet your expectations. While we’re glad the staff showed effort, we regret that the overall experience, including the quality of the food and service, didn’t reflect the high standards we strive for. Your insights are important, and we hope you’ll give us another chance in the future to show you the enjoyable dining experience The Chateau is known for.
Our sever was very attentive and provided excellent service. The food was of low quality and poor execution. I ordered veal Saltimbocca which is supposed to be made with marsala as the main ingredient in the sauce. What I received was essentially turkey gravy that had no taste of marsala, contained lumps of flour from being poorly made, and contained about three small pieces of mushrooms. The veal was overcooked and very difficult to cut through. This is not how you execute Italian food. I had not been here in several years ... read more
Business response:
Thank you for your feedback regarding your recent visit. We're pleased to hear that you received excellent service from your server, but we are genuinely sorry that the food did not meet your expectations. The preparation and quality of our Veal Saltimbocca should reflect the high standards we set for our Italian cuisine, and it's clear from your description that we fell short. We take your comments seriously and will address the issues with the dish's preparation and quality. We continually strive to improve and hope you'll... read more
Meals were not freshly made and not heated properly
Business response:
The Chateau family of restaurants has always maintained a high standard of commitment to quality and value as well as a deep concern for our Guests' well being. Feedback from you lets us know how we're doing. Please let us hear back from you. We consider all comments seriously as we value your patronage.
Food was not worth the cost. Scollops were very chewy. Stuffed mushrooms were undercooked. Service was great.
Business response:
We're glad to hear that you received great service, and we will certainly share your compliments with our staff. However, we are genuinely sorry to hear that the scallops were not up to your standards and that the stuffed mushrooms were undercooked. Our aim is to provide a delicious and satisfying dining experience, and we fell short in this instance. Your feedback is important to us, and we will address these concerns with our kitchen team to ensure such issues are rectified promptly. We appreciate your patronage and hope y... read more
Man, The Chateau has seen better days, or maybe it’s been this tired and depressing for a while, but I never stopped to observe. For the actual quality and presentation of the food, it’s really not that far a step up from a take-up pizza place that offers pasta dishes. And that’s ok sometimes, but not at upper-mid-level quality restaurant prices. Here’s an example: I ordered a Greek salad with chicken added. The chicken was obviously previously processed, complete with fake grill marks and uniformly half-inch thick. The cucu... read more
The food was not as described (no fresh fruit in an expensive and mediocre sangria), the server couldn’t describe their “specialty” called “toasted ravioli” which we eventually discovered was breaded ravioli and very bland. The best part about the restaurant is we were seated by the window overlooking the water and were entertained by swallows feeding on evening insects.
Business response:
We appreciated you visiting & thank you for taking the time to leave us a review. We regret that the food did not live up to your expectations and apologize for any confusion regarding our specialty dish. We take great pride in providing an exceptional experience with every visit, and it is disheartening that we let you down this time. We hope that you will give us another chance in the future to show you our best! Thank you for highlighting the amazing view of the water, enjoyable on any day.
Reserved on Open Table. When I arrived it was dead and they seated us in a horrible place and the table was dirty. Asked to move to another table. Waiter was nice but brought me a red wine instead of my white wine and there was lipstick on the glass...Yikes. Of course, sent it back. My meal was good - Bolognese. My friend's haddock - he said it was okay. Loud waiter at next table, which was quite far from where we were sitting was just obnoxious. I won't be returning.
Business response:
Thank you for taking the time to share your experience at The Chateau Cleome. We apologize for not providing an optimal experience that you have come to expect and know that you deserve. We delight in seeing our diners arrive feeling welcomed, comfortable and excited about their meal. The feedback you provide is taken very seriously and we have relayed your concerns to our management team and staff as it helps us to understand what needs improvement.
We ate there a month ago and it was great. This time was very disappointing. Service was fair and food was below average. Pasta overcooked and sauce tasted old. Not sure we will give this a third time.
Frequently asked questions about The Chateau Restaurant Norton
How is The Chateau Restaurant Norton rated?
The Chateau Restaurant Norton has a 4.2 star rating with 2,004 reviews.
When is The Chateau Restaurant Norton open?
The Chateau Restaurant Norton is closed now. It will open tomorrow at 11:30 a.m.