The Edge Fitness Clubs

Liyah C. 

on Yelp

2 years ago

First off, I don't understand why incorrect online hours are posted. I came in tonight because checking the safari hours, says close 12:00am from Mon-Fri. Came in 8:30 and was told that the gym closes at 9. People drive to gym, the least that could be done was actually post the right hours. Secondly, I do not understand why women's room door is unlocked most of the time (without the swipe of the ID). As someone who is paying $39 for the benefits of going into the women's room, I'd expect that that was only limited to me and ... read more

Lisa D. 

on Yelp

3 years ago

What a shame that what I once thought was the best gym, is now the absolute worst. They have completely let this gym go down hill. They no longer keep up with cleaning, including the rest rooms. They continue to keep signing new clients with no regards to the wear and tear of the equipment. I frequent this gym seven days a week. One week this year, I left with 3-4 pieces of equipment broken, and returned three days later to find 7-8 pieces of equipment broken. You talk to management, and their answer is to wade out the new... read more

Dj S. 

on Yelp

4 years ago

Worst customer service I have experienced my whole life. The Manager of the branch (Stratford, CT) is not at all helpful. Situation: I have been trying to cancel my personnel training membership since Christmas but the Manager was on leave for 2 weeks till new year's eve and when I reached out to her on January 1st, She told me its a 30 days notice to cancel the membership. So I have been charged for the month of February for the training which I will not be used and wanted to cancel the membership since Christmas. Instead ... read more

Pat M. 

on Yelp

5 years ago

Horrible gym --- they have 3 flat benches and about 6/7 moveable benches --- no gym etiquette whatsoever by 75% of the people there --- if you use a bench and get up and move away for 20-30 seconds and you aren't covering your bench with a do not use sign -- your workouts done --- zero parking --- gym is trash 

Will S. 

on Yelp

6 years ago

I moved back to ct from Florida because my grandfather got really sick and I was a member of the edge and when I moved back to Florida I called to cancel my membership it was past it's one year mark so I can leave at any time they asked me to email them so it can be canceled and I had a payment coming up I had to pay I said ok and did and called back everything was fine I was making really good money at the time and did not see I was being charged my membership still well I change backs and now they can't take the money that... read more

Bet .. 

on Yelp

6 years ago

While I appreciate EdgeCares reaching out, we both know that there isn't anything practical the company can do to alleviate my grievances. You can get an ok workout there if you are willing to put up with mobs of people and waiting times for equipment. 

Jay S. 

on Yelp

6 years ago

DO NOT go to any edge, I have already wrote a review on BBB and now here I will be posting on other social media outlets. Aside from lying to people and forcing people to stay in a contract they also have a very unethical and deceiving "contract" and they never fully explain anything to you. They never tell you that in order to cancel your membership for whatever reason you must provide proof of that. So if you moved and don't want to have that membership they force you to provide proof that where you moved to is at least 15... read more

Nikki C. 

on Yelp

6 years ago

DO NOT GO HERE THIS PLACE IS A SCAM. First of all the machines are broken and never get replaced, if you walk out the door and the staff hasn't said have a good day they will track you down. I will be 50 and an edge staff member will be at my door saying have a good day. But that's not the main issue- My friend recently moved from CT to MA and to get out of her contract they wanted a ridiculous amount of forms to prove it and a signature in blood. She asked to send proof of her new employment in mass and they said that wou... read more

Jarrod B. 

on Yelp

6 years ago

Recently became aware that I was roped into a two year contract by one of your seedy salespeople. I signed up this summer, and was told that if I so choose I could terminate the contract this month. So far I have called multiple times trying to find a solution to the problem as I am currently between jobs and can not afford to pay the 50$ "enhancement fee" as well as my late fees. The front desk staff has been giving me a run-around, not helping at all. When I ask to speak to the manager, they are on a "conference call". Ove... read more