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The Emergency Clinic
- Healthcare
- La Vernia, TX
About this business
Location details
202 FM 1346, Suite 2, La Vernia, TX, 78121, United States
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Discriminates against disabled persons. 2 horrible experiences being treated like a criminal. Unprofessional and poorly trained support staff. The Convenient Care Clinic on 87 behind Sonic is a much better choice. Friendly, professional, understands and follows ADA Law and treats all with respect and consideration. Stay away from The Emergency Clinic La Vernia.
Business response:
Thank you for speaking with Jamey from our leadership team on the phone recently. We sincerely apologize for this experience. Please be assured that your concerns were addressed immediately, and we have taken the appropriate action and follow up. We appreciate you taking the time to provide your feedback, and please do not hesitate to call Jamey if you have any questions or need additional assistance.
We took our buddy to the emergency clinic in LaVernia per the recommendation of a friend. Never again. You could see our friend was having a rough go thanks to COVID and the nurse at the front was cold and unfriendly. She stated the wait was three hours and that there were three other patients that ahead of him. He needed to go outside and wait fifteen minutes before he could come back in. What?! We promptly left and had an amazing experience at the one at Alamo Heights. Halfway across the world, they were prompt, friend... read more
Business response:
Sherrie, we are disappointed to hear about your experience at our La Vernia location. However, we are relieved to see that you went to our Alamo Heights location and that your friend had an amazing experience. We want to learn more about your friend's visit, but unfortunately, we cannot identify him as a patient. If your friend wants to discuss his visit further, please have him contact Jamey at our leadership team at 817-527-0167.
Dr and nurse are great !! However your receptionist is rude bossy and has no patience yesterday was my 2nd experience with her and it was just as bad as the first time. She was short and rude to other people that came in behind me LV needs your clinic but she needs a lesson on customer service Margaret perez 210 -260-2565
Business response:
Thank you for sharing insight regarding your visit. We are pleased to hear that the nurse and physician were great. However, we are incredibly disappointed to hear about your experience regarding our receptionist. Please be assured that we do not condone the behavior you described. We would appreciate the opportunity to learn more so we can follow up appropriately. At your convenience, please call Joanna from our leadership team at 210-961-74118.
The staff was very pleasant and helpful. It was difficult to believe how expensive it was to be seen at the center. It is outrageous to be charged $2500.00 and have the insurance reimburse $1200.00 for being treated for a cold and prescribed an antibiotic. We won't be using the center again unless in case of a heart attack.
Frequently asked questions about The Emergency Clinic
How is The Emergency Clinic rated?
The Emergency Clinic has a 4.9 star rating with 2,396 reviews.
When is The Emergency Clinic open?
The Emergency Clinic is open now. It is open 24/7.