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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Food was sub par. Restaurant was obnoxiously loud, felt like I was in a bar. Would NOT recommend this for any type of special event such as an anniversary.
Business response:
We sincerely apologize for your disappointing experience. Please contact us at (463) 238-4464 to discuss your concerns about the noise level and food quality.
Hyped restaurant, disappointed with execution. The service was slow; I had let the restaurant know it was my wife's birthday at the time of booking, which was acknowledged when the waiter came to our table. We ordered a dessert, which he initially said would have a candle, but it was forgotten. When I asked, he said he had forgotten and there was nothing he could do at that point. The waiter was disengaged and just rushed us through like cattle. For the price paid, I would expect more. Not a great birthday choice.
Business response:
We sincerely apologize for disappointing you on such a special occasion. Your feedback will help us to address this with our staff to ensure proper execution of our service standards. While I know we cannot give you back that special night you were hoping for, I would like to offer you a gift card in hopes you could give us another try sometime. Please call me at 463-238-3800 to discuss and get the details to send the card. -Katie Forman, General Manager
This restaurant was just alright for me. I did not like that their overpriced steak did not include a side and I had the beef short rib that was way more fat than meat. I told the waitress and she just shrugged it off. I will not go there again.
Business response:
We sincerely apologize for your disappointing experience with the steak, short rib, and service. Please call us at (463) 238-3800 to discuss your concerns further.
Highly overrated. Very pricey for what you receive. "Smashed potatoes" are not small boiled potatoes that have been deep-fried --they should not comprise about 70% of what is on the plate, either. The brisket in the "hash" was so fatty it was inedible. Chimichurri sauce out of a bottle. Could barely here the waitress over the "Brunch DJ." Tried to reach out to the restaurant directly, but never heard back. Would not return.
Business response:
We sincerely regret your disappointing experience. Please contact us at (463) 238-3800 to discuss your concerns. Your feedback about our portions, brisket quality, and ambiance is valuable for improvements.
We ate here on Mothers Day so expected some less than average service and that happened. We felt pushed to order fast and be out the door fast. Mother’s meal came out 10-12 minutes before everyone else’s meals which was not ok at all and no one was ever around to check. Staff working did not want to give us new silverware after having used it on a crab appetizer. When asked one worker said no that is what you get unless you need a steak knife, which isn’t high end service. We likely won’t be back but tried it.
Business response:
Thank you for your feedback. We apologize for the service issues during Mother's Day, including the meal timing and silverware concerns. Please email me at blake@clancyshospitalitycom to discuss your experience. Blake, Owner
Very rude hostess with blonde hair, younger working the front. We won’t be returning due to her disrespect.
Business response:
We're deeply concerned about your experience with our hostess. We take customer service very seriously and would like to address this issue directly. Please call us at (463) 238-3800 to discuss the situation in detail. We value your feedback and hope to have the opportunity to make things right.
I recently visited The Fountain Room and, unfortunately, the experience was disappointing. While the food we tried was genuinely good, the atmosphere and service made us feel completely unwelcome. From the moment we arrived, the staff lacked warmth, and our server had a noticeably unpleasant attitude. It created such an uncomfortable environment that we ultimately decided to leave before finishing our visit. Good food can’t make up for poor hospitality, and I hope the restaurant takes steps to improve how guests are treated.
Business response:
It's regrettable to hear about your disappointing experience at The Fountain Room. We apologize for the unwelcoming atmosphere and service you encountered. Thank you for sharing your feedback. We will work with our team to improve. If I can be of any assistance please reach me directly at blake@clancyshospitalitycom - Blake, owner
My steak was over cooked. The cauliflower was not good and came out cold. Everything else was good
Business response:
We deeply cherish your feedback. We're sorry to hear about the issues with your steak and cauliflower. Please feel free to reach out to us at (463) 238-3800 to discuss further. Thank you for letting us know.
Went here for an anniversary dinner. Great service, not so great food. Lasagna was asked for without mushrooms and still came with mushrooms. Steak was supposed to be medium and came well done. After all that, paid $75 for an overcooked steak and overall way too much money for not so good food.
Business response:
Your feedback is invaluable to us. We apologize for the issues you experienced during your visit. Please feel free to reach out to discuss your concerns further at (463) 238-3800.
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,865 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 4:00 p.m.