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830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I thought the food was delicious but found aluminum foil in my mashed potatoes so beware.
Business response:
We apologize for the inconvenience caused. Your concerns are noted. Thank you for reaching out. We will address this issue and hope to see you again soon.
The customer service was excellent! The waiter was attentive and knowledgeable. However, the drinks, appetizers, and entrees were disappointing. The lobster dip was bland and lacked seasoning. It was also broken. All the entrees, except for the fish, were overcooked and lacked flavor. It was just one step above terrible. We had driven from Detroit to Indianapolis to watch a movie and celebrate my friend’s birthday. Unfortunately, the dinner ruined the entire trip.
Business response:
We value your input and are sorry to hear about your disappointing experience at The Fountain Room. Please feel free to reach out to me at Blake@clancyshospitalitycom - would love for you to come back and give us another shot on me. Blake, Owner
We’ve been here a few times and we were happy to bring our friends to dinner tonight. Unfortunately, the service was terrible. She was MIA most of the time. We just sat there - drink less for at least 15 minutes. Had to remind her she forgot to take a food order. She was distracted with something else. It was busy- but she paid no attention to anything. We would have drunk more and eaten more-dessert wasn’t even offered- loss of revenue. So our friends weren’t too impressed.
Business response:
We apologize for falling short on the service during your recent visit. Your feedback is valuable to us and we will address this issue promptly. Thank you for bringing this to our attention. If I can do anything further please email me at blake@clancyshopspitality.com - thanks! Blake, Owner
Wow! How very disappointing. The service was poor and the food was no better than your local school cafeteria! Really can’t think of a reason to ever go back. There are other fine dining options in the Indy area. I would suggest you chose one of those instead.
Business response:
We apologize for the disappointing experience you had at The Fountain Room. I just shot you an email this morning about your visit. Thanks, Blake, Owner.
Enjoyed the food and table service as always. I used to think I was crazy but I hadn’t been in awhile so able to confirm. The front desk is the least friendly on the avenue. They don’t say hello, they don’t ask question, they just look at you and wait for you to do all the work. This doesn’t ruin a meal but something about that hostess stand that makes the experience less than a 5 star rating. Might be awhile before I come back.
Business response:
We take all feedback seriously. We apologize for any inconvenience regarding your experience at the hostess stand. Your feedback helps us improve. Thank you for sharing your thoughts.
I recently visited The Fountain Room, hoping for an exceptional dining experience, but was left disappointed. The service was noticeably lacking—our server didn’t seem attentive, and they didn’t have basic utensils readily available such as soup spoons or steak knives. The food, while decent, did not justify the high price point. Flavors were underwhelming and didn’t live up to the premium cost. For a restaurant of this caliber, I expected much more in both service and quality. Sadly, I won’t be returning.
Business response:
We apologize for the disappointing experience you had at The Fountain Room. Your feedback is valuable to us. Please reach out to me at blake@clancyshospitality.com - I would like to address the issues on your visit and make things right. I'm looking into the service issues immediately. Blake, Owner
Not for special occasions. We received what we ordered and the entree (steak) was good. Everything else was similar to a QSR dining experience. Poor service, mediocre apps and sides, and the minimal engagement from our server did not recognize or ask our reason for being there (birthday).
Business response:
We take your feedback seriously. Thank you for sharing your experience with us. Please feel free to reach out to me at blake@clancyshospitality.com - would love to address the issues on your visit, Blake, Owner
We dined at the Fountain Room for the first and last time... I don't think I have ever been to a restaurant that seems to be so utterly confused about its identity. The vinyl booth seats and attempt at art deco paint have a definite Americana Diner vibe... but the menu prices are $$$$. So the casual vibe is completely at odds with the high prices you would expect in fine dining. This dichotomy continues. The restaurant offers a Chef's Tasting Menu which starts with grilled cheese, immediately followed by beef tartare. Yet ag... read more
Business response:
It's regrettable to hear about your experience. We appreciate your input and will address the issues raised. Please feel free to reach out to us at (463) 238-3800 to discuss further.
Ambiance is very nice. Cocktails were good but nothing special. Food was very mediocre and not worth the price. Celebrated a 40th birthday here and unfortunately no one in our party was impressed.
Business response:
It's unfortunate to hear that the food did not meet your expectations. Please feel free to reach out to me at blake@clancyshospitality.com - Would love to address the food issues and find out how we can improve. Thanks, Blake Fogelsong, Owner.
The Fountain Room has a 4.5 star rating with 3,864 reviews.
The Fountain Room is open now. It will close at 10:00 p.m.