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The Fountain Room
- Restaurants
- Indianapolis, IN
About this business
Location details
830 Massachusetts Ave, Suite 1480, Indianapolis, IN, 46204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 p.m. to 10:00 p.m. | |
| Tue | 4:00 p.m. to 10:00 p.m. | |
| Wed | 4:00 p.m. to 10:00 p.m. | |
| Thu | 4:00 p.m. to 10:00 p.m. | |
| Fri | 4:00 p.m. to 11:00 p.m. | |
| Sat | 10:00 a.m. to 11:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Service was good, but the food was overpriced, basic, no seasoning and fish was overcooked. I would not go back.
Business response:
Thank you for taking the time to leave us a review. I'm sorry to see your experience was only worthy of a 3 star review. We take our food and service very seriously. We’re always looking for ways to improve, and we’d love to learn more about what your experience was like and what we could have done to make it a 5-star visit. I have sent you a private message with my contact info to reach out to me directly. Nathan Rohr General Manager
Waiter forgot our appetizer. Waiting 45 minutes for food and my prime rib was barely room temp. It was not busy. For a price point competing with steak houses like Prime 47 the service and quality of steaks are nowhere close.
Business response:
Thank you for taking the time to share your experience. I’m very sorry that we missed the mark during your visit. Waiting that long for food, having an appetizer forgotten, and receiving a prime rib that wasn’t properly hot is not acceptable. We take both service and food quality seriously, and this is not the standard we aim to deliver. Your feedback has been shared with our management and kitchen teams so we can address what went wrong and prevent it from happening again. If you’re open to it, I would welcome the opportuni... read more
Steaks were good but sides were very bland. Over $240 for two. One drink each, soup, steaks, and shared two sides. Nothing was bad, but at that price point I would expect much better. Probably won’t return as you can find much better food at way lower prices in Indy.
Ordered French Onion soup, focaccia bread, and beet and peach salad to start. French soup was fine. Avoid the focaccia bread and they should remove it from the menu altogether. The beet and peach salad was drowning in dressing so best to get the dressing on the side. The server was astute enough to remove the salad from the bill but failed to remove the focaccia bread despite barely touching it. Had the 10 oz filet and sea bass for entrees. The filet was fine but the sea bass was a disappointment. For $200, expected much hig... read more
Our server came to our table 3 times within 45 minutes and only twice after we had food. We watched our drinks sit after the bartender made them, for 14 minutes. 2 managers circled around but never made any table touches. A young bartender with dark hair and glasses was very kind as he would tell we were upset… our server was kind but failed in attentiveness and menu knowledge
Business response:
We sincerely apologize for the lack of attentiveness from your server and the managers on duty. This experience is far below our standard and is disappointing to hear. We appreciate your feedback as it will be a good learning opportunity for our team as a whole. I'd like to send you a gift card to use to give us another chance to show you a great experience at The Fountain Room. I'll reach out to you via the email associated with your reservation from that night. Thank you again.
I took my girlfriend out for her 40th birthday. The atmosphere was nice but I expected more with how their website made it sound. My Halibut was great but her pork chop barely had flavor. Prices didn’t reflect quality of food nor did the ambiance. I wouldn’t recommend this place as there are many other places that have better food and atmosphere.
Business response:
Thank you for choosing us for your girlfriend’s 40th birthday. We’re sorry the evening did not live up to the expectations set by our website. We’re glad your halibut was great, and we regret her pork chop lacked flavor. We appreciate your honest feedback about value and ambiance, and we hope you’ll consider us again.
The Mac and cheese was tasteless, meat needed seasoning
Business response:
Thank you for taking the time to share your feedback with us. We sincerely appreciate your input regarding the Mac and Cheese and the seasoning of the meat. It is always our aim to provide flavorful and satisfying dishes, and we regret that we fell short during your visit. Your comments are invaluable to us and will be shared with our culinary team for improvement. We are grateful for your support and hope to welcome you back soon for a more enjoyable experience where we can better showcase the flavors we strive to deliver. ... read more
I have been couple of times to The Fountain Room, and go out for dinner very often. I can see the quality of the food has dramatically decreased vs the price. The location / vibe is great, but does not match at all the quality of food. I was really disappointed with the last visit. Bit overpriced vs what you get back. The restaurant requires a real step up @ the kitchen.
Business response:
Dear Guest, Thank you for taking the time to share your thoughts about your visits to The Fountain Room. We genuinely appreciate your feedback regarding the quality of the food, as well as your praise for our location and atmosphere. It is disappointing to hear that your most recent experience did not meet your expectations, particularly in terms of value. We are committed to providing high-quality dining and will certainly take your insights into consideration as we strive for improvement in our kitchen. Your feedback is in... read more
Steaks were awful. Tasted poorly and cooked terribly. Very disappointing for a place I was looking forward to brining my mother to.
Business response:
Thank you for sharing your experience with us. We sincerely apologize that your recent visit did not meet your expectations, particularly regarding the steaks. We understand how important it is to have a memorable dining experience, especially when bringing a loved one. Your feedback is valuable, and we are committed to improving our dishes to ensure they reflect the high standards we strive for. We appreciate your insights and hope you will give us another opportunity in the future to provide the quality dining experience y... read more
Frequently asked questions about The Fountain Room
How is The Fountain Room rated?
The Fountain Room has a 4.5 star rating with 3,981 reviews.
When is The Fountain Room open?
The Fountain Room is closed now. It will open at 4:00 p.m.