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The Heritage Tomball Senior Living
- Retirement Homes
- Tomball, TX
About this business
Location details
1221 Graham Dr, Tomball, TX, 77375, United States
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The Heritage is best for residents not requiring much help. The staff were all very friendly and helpful. I do think they could have a better staff to resident ratio.
My Mom is no longer at the Heritage. She left late February and is now residing within my home. I am now her caretaker. Her experience at the Heritage was not pleasant for her (for a lot of reasons). Her expectations were not met; however, I felt the facility was an adequate, safe, pleasant facility. Facility has its faults. (Poor food choices, preparedness, temp. Staff/personnel overturn ). Management is aware and is trying to improve. Overall facility, I felt, Heritage was great.
Management helpful (lots of turnover though). Location fairly clean but not individual rooms. Feces on wall and floor disgusting. "Cleaned" twice a week, but not well. Floor not mopped, nothing wiped down. Management nice, staff 50/50. Some staff helpful but others not friendly or even available. My family member had numerous falls and was laying on the floor for hours before discovering him. Always in wet underpants, not checked on or changed frequently although paying for high care level. ALWAYS SEVERE UNDERSTAFFING! High ... read more
The staff is wonderful. Everyone is polite and so very caring to my parents. From the caregivers to the nurses to the administrators they are all genuine and compassionate. The 2 bedroom apartment is the largest of the 5 places that I visited in 2022. Very nice layout, new paint and flooring. Their cable/phone company is horrible but that's not the facilities fault. Once the cable finally got working the free cable provided is very good. Lots of live sports channels for my dad.
Loved the people, the manager was fighting an uphill battle with an old building, the cleaning lady and being able to hire good cooks. Everyone was very kind, loved having a nurse come to my mo. And the hospital nearby.
My mom is enjoying her experience at The Heritage. She enjoys the food and the kindness from the workers there. It’s a great place for someone who doesn’t need too much help. If my mom progresses to needing more than just her meds, a smaller facility with more workers will be a better fit, though.
I Would recommend The Heritage Tomball Senior Living.
From the beginning/our tour of The Heritage Tomball Senior Living, our experience has been positive. [Name removed] was our contact and was very informative about the facility and was interested in our loved one's needs. The overall cleanliness of the facility is spot on. Very seldom are there any lingering unpleasant odors. The friendliness of the staff and the attendants is astonishing. From the very beginning, everyone was very pleasant. The quality of care is sufficient for my loved one's needs. The staff is outstanding!... read more
My father is very happy living at The Heritage. He is well cared for, and it's a positive environment. They have a lot of activities for the residents and post pictures from all events on their Facebook website. It's great to be able to view him participating and socializing.
Frequently asked questions about The Heritage Tomball Senior Living
How is The Heritage Tomball Senior Living rated?
The Heritage Tomball Senior Living has a 3.9 star rating with 280 reviews.
When is The Heritage Tomball Senior Living open?
The Heritage Tomball Senior Living is open now. It is open 24/7.