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The Icon Restaurant and Lounge
- Restaurants
- Richardson, TX
About this business
Location details
720 East Campbell Road, #430, Richardson, TX, 75081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 4:00 p.m. to 11:00 p.m. | |
| Wed | 4:00 p.m. to 11:00 p.m. | |
| Thu | 4:00 p.m. to 11:00 p.m. | |
| Fri | 4:00 p.m. to 2:00 a.m. | |
| Sat | 11:00 a.m. to 2:00 p.m. | |
| Sun | 11:00 a.m. to 10:00 p.m. |
The DJ was great, but they charged me for an alcoholic drink when I in fact got a mocktail. So $18 for juice is wild. The food was very mid and the waitress definitely forgot about us at one point.
This was my second time coming to The Icon and I was extremely disappointed. My first visit set the bar high for me however this time I had the opposite experience. Tori was my server this time and her service was NOT it for me. Her energy was very low and wasn’t very friendly. She hardly came to check on our table after we placed our orders. I ordered the Salmon and Shrimp Oscar and flavor wise it was good however I specifically asked for the salmon to be cooked medium and it was cooked well done and DRY. I didn’t send it b... read more
I've been twice and Customer Service and Experience was POOR. Friday for Ladies R&B then Sunday for Brunch Food was Fair. I feel African American owned businesses should really work on having a staff that excells in Customer Service
Went last night .. food horrible and our waitress had a nasty attitude
Our service was terrible. My wife and I went for dinner, drinks and hookah but left before we could even order dinner. Our waitress was avoiding us and treated us as if she had a problem with us. We’ve been here several times but we will not be back.
Longggg wait! 2hr minimum dinner. Cocktails were mediocre, very expensive!! Auto gratuity 22% every bill no matter the party size. Food had good flavor. Will not return.
Mediocre food, small portions for high cost. We ordered hookah and reminded staff multiple times but it never came. Live band was nice, host was accommodating, drinks were good. Overall, if you are going for music and hookah it may be cool (didn't get to try hookah so it may be good) but if you're hungry, I'd go somewhere else.
This place had so much potential. The vibes were great, however the service was horrifying. Waited over 2 hours and never received our meal. It was 3 of us and they delivered one meal and it sat for 30 mins. Why are they not delivering food all at once? So my friend did not eat because he was waiting for us to get our food which never came/ after telling them to cancel our order and deliver the check for drinks. That took an additional 30 mins. Then it still had the food on it. I have never not given a tip in my life. I apol... read more
Just a No, no, no, no for us. We walked in, took about 15 min to get greeted by our server, order drinks right away. That took another 15-20 min to get drinks. Food took an hour, came out cold and was moderate. We had a party to go to after, and was late. Don’t come here unless you want to dine in for at least 2 hours minimum.
Frequently asked questions about The Icon Restaurant and Lounge
How is The Icon Restaurant and Lounge rated?
The Icon Restaurant and Lounge has a 4.4 star rating with 1,656 reviews.
When is The Icon Restaurant and Lounge open?
The Icon Restaurant and Lounge is closed now. It will open on Tuesday at 4:00 p.m.