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The Mortgage Firm, Inc.
- Mortgage Lenders
- Altamonte Springs, FL
About this business
Location details
921 Douglas Ave, Altamonte Springs, FL, 32714, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by The Mortgage Firm, Inc.
They are great to work with and they make the whole process a lot less stressful!
Business response:
Thank you so much for your kind words! I'm thrilled to hear that you had such a positive experience with us at The Mortgage Firm. We aim to provide a smooth and stress-free process for all our customers. Your feedback is greatly appreciated. Looking forward to assisting you again in the future. - Tina Alexiou
Verified by The Mortgage Firm, Inc.
Chris had the hard to find quality that is mostly dead in customer serving industries of being genuine. His kindness and willingness to help were not forced and was not fake. His promises had deadlines, were delivered upon and he followed up on them. A true and organized professional. We were in uncharted waters in part of our process and Chris was clear about what our expectations should be and when things didn’t necessarily go as planned he always followed up and had an alternate course of action. The ability to say “I’... read more
Business response:
Hi Matthew, Thank you for your kind words and for taking the time to share your experience. I'm thrilled that you felt my service was genuine and helpful. It's always my priority to ensure the process is as smooth and understandable as possible, even when we encounter unexpected challenges. Indeed, I believe in keeping promises and following up diligently. When I say, “I’m not sure but I can find out,” I truly mean it. Your satisfaction is my top concern, and I'm glad to hear that you felt supported throughout your journey... read more
Verified by The Mortgage Firm, Inc.
The knowledge of each of the representatives that I dealt with was refreshing. Everyone was professional and courteous. If I had a question, I received a prompt response. The entire process was simple. Thank you.
Verified by The Mortgage Firm, Inc.
Kevin was the best. He had exceptional customer service. He answered every question and made sure to always communicate with me. I would recommend him to anyone!
Business response:
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience working with me. Providing exceptional customer service and clear communication is always my top priority, so I'm glad to know it made a difference for you. Your recommendation means a lot to me, and I truly appreciate your support. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Best regards, Kevin
Verified by The Mortgage Firm, Inc.
Everyone involved made this process very smooth. Anthony ,JD, and Terri, thank you all!
Verified by The Mortgage Firm, Inc.
Jennifer was always welcoming and answered all my questions and even walked me through documents step by step that I didn’t fully understand. She is also very fun and would crack jokes which made the whole process easy going. Very glad that we decided to go with team Kline
Business response:
Thank you Titus for the review! Here at The Mortgage Firm we always strive to give the best service. So happy to hear you had a great experience!
Verified by The Mortgage Firm, Inc.
Communication and understanding, the team was wonderful to work with and provided honest and educated guidance.
Verified by The Mortgage Firm, Inc.
I must say that my experience with Mike was excellent from the first day all the way until my closing date. Mike was very honesty and straight forward from the beginning and will always tell you what you need to hear instead what you wanna hear. I would definitely recommend him to anyone interested in purchasing a home because you truly rarely find people like him anymore.
Verified by The Mortgage Firm, Inc.
Howard and his team are ultimate professionals that always go above and beyond. I am always well-informed of all of my options and am comfortable throughout the entire process. Thank you!
Business response:
It always starts with great customers like you. I truly appreciate your kind words. It was a pleasure helping you with your mortgage needs once again.
Frequently asked questions about The Mortgage Firm, Inc.
How is The Mortgage Firm, Inc. rated?
The Mortgage Firm, Inc. has a 4.9 star rating with 53,331 reviews.
When is The Mortgage Firm, Inc. open?
The Mortgage Firm, Inc. is closed now. It will open at 8:30 a.m.