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The Orchard
- Apartments
- Dublin, OH
About this business
Location details
5353 Wilcox Rd, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter Many amenities to utilize. Movie theatre and clubhouse can be rented out for special occasions. Maintenance is quick to respond and resolve any issues.
Business response:
Thank you for sharing your experience! We're glad to hear you're enjoying the amenities and that maintenance has been responsive. We’re happy to have you as part of the community!
Verified Renter Maintenance is very fast and gets the job done. Pool is really nice. Quiet neighborhood. Convenient location. Overall safe and nice place to live.
Business response:
Thank you for the positive feedback! We're glad to hear you’re enjoying the community, amenities, and convenient location. It’s great to know maintenance has met your expectations as well. We appreciate you being part of the community!
Verified Renter It’s just perfect, I would highly recommend the place to my friends and tell them to move here. There is just peace in this place. Highly recommended
Business response:
Thank you for the glowing feedback! We're so glad to hear the community brings you a sense of peace and that you'd recommend it to others. We truly appreciate your support!
Verified Renter I love the scenery and serenity of my community ! The trees and ponds are beautiful ! I have been here 4 yrs and love my space ! Maintenance needs to work on building a more experienced team . Recently a new management took over so hoping for some good policy changes as far as the outdoor amenities and residents respecting our new and wonderful space and being respectful.
Business response:
Thank you for being a valued resident for the past four years and for sharing your appreciation of the community’s natural beauty. We’re glad you love your space! We also appreciate your feedback regarding maintenance and management. With the recent changes, we are focused on improving our team and policies to enhance everyone’s experience. Your input is important as we work toward creating a respectful and enjoyable environment for all.
Verified Renter The Orchard community is a quiet and clean apartment complex. It is a nice place to live. All maintenance requests are responded to promptly.
Business response:
Thank you for your feedback! We're glad to hear you're enjoying the environment and that maintenance has been responsive. We’re happy to have you as part of the community!
Truely beautiful property This is our first stay in Columbus and we're glad that we chose Orchard! It's just 6 months here and I'm loving it. Such friendly n caring staffs and great neighborhood... maintenance team is too good...having excellent time here..I would definitely recommend it. Thanks Ritika
Verified Renter Neighborhood is good but maintenance was not at all satisfactory . During winter the wind comes from the window when we complained they said maintenance cannot replace anything we need to figure out from our end .. there was ice forming inside the window still they could not help in fixing it. The dryer is broken the clothes get dirty but still maintenance didnot replace the dryer . During summer ac didnot work for 2months had to wait for the ac
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoy the neighborhood, but we’re sorry to learn that your experience with maintenance has been frustrating. While some issues—like window insulation—can involve limitations, it’s our goal to provide support and solutions wherever possible. Essential items like A/C units and dryers should be addressed in a timely manner, and we regret any delays you experienced. If there are still outstanding concerns, please reach out to our Customer Cares Line at (877) 385-1878 or... read more
TLDR: Nice apartment, but management may ignore you Lived at the orchard for 1 year. Pros: The layout of the complex is nice and I thought my apartment had a great layout. Never had any issues with my neighbors. Maintenance staff were always polite. Cons: Pests. The attic space above my unit had an on-again/off-again pest problem with raccoons. They would keep me up all hours of the night and made it impractical to sleep in my apartment. They also tore up the insulation and ducting so my unit was never able to keep temperatu... read more
Business response:
Hi there, thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced and the time it took to fully resolve your issue. While our team worked closely with pest control through multiple visits, we understand how frustrating the delays were and truly regret the impact on your comfort. We also regret that your concerns weren’t addressed more promptly, especially regarding your rent request. We understand how important it is to feel heard, particularly when dealing with a situation ... read more
LOOK ELSEWHERE The Orchard has gone down hill very quickly since the new management company took over. They are cutting corners in every way possible, making it not luxury living. The AC has been “out” in the gym for months, the hot tub is broken, the pool lighting has been turned off, the grass isn’t being mowed, rats have taken over one of the trash bins due to overflowing issues, the pond fountains are no longer running. It is one thing after another here. This was a beautiful community and it is very unfortunate what thi... read more
Frequently asked questions about The Orchard
How is The Orchard rated?
The Orchard has a 3.9 star rating with 161 reviews.
When is The Orchard open?
The Orchard is closed now. It will open tomorrow at 9:00 a.m.