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The Orchard
- Apartments
- Dublin, OH
About this business
Location details
5353 Wilcox Rd, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Truely beautiful property This is our first stay in Columbus and we're glad that we chose Orchard! It's just 6 months here and I'm loving it. Such friendly n caring staffs and great neighborhood... maintenance team is too good...having excellent time here..I would definitely recommend it. Thanks Ritika
Verified Renter New management company came in late 2025 and they are way worse than the last management company. They promise you a "refined" apartment with upgrades to flooring, kitchen, appliances then hire 3rd party to do the work which does not get completed leaving you in an apartment with partial upgrades. Utility cost are out of control as well since apartment complex is 25 years old with very drafty windows.
Business response:
Thank you for the feedback. We can assure you that trusted vendors complete all upgrades. If something in your home is not to your standards, we encourage you to contact our office directly at CustomerService@druckerandfalk.com.
Verified Renter Maintenance is better but that’s it. The residents are being nickled and dimed to death. If you have an animal be prepared to register that pet on a website, and have all your records and pay $34 to register plus $35 per month extra rent. When I moved in they did one-two and 3 year leases. Now 12 or 13 months. Now you have to get internet and WiFi thru the orchard at $65 per month. My contract I had with spectrum was $30 per month for WiFi/internet. I luv the location and the wildlife but it’s not friendly li... read more
Business response:
Thank you for sharing your feedback. We’re glad to hear you’ve noticed improvements with our maintenance team. We also understand your concerns regarding fees, lease terms, and internet options. Our goal is to maintain transparency and provide a comfortable community for all. Please reach out to our team directly at CustomerService@druckerandfalk.com so we can discuss your concerns in more detail and explore possible solutions.
Verified Renter The place is lovely but you can tell they were rushing when painting. there are globs of paint on the carpets in some areas and the covers for the blinds are on there very haphazardly
Business response:
Thanks for sharing your feedback. We’re glad you’re enjoying the community overall, and we appreciate you pointing out areas that could use extra attention. Please feel free to contact the office if you’d like to discuss this further!
Verified Renter Neighborhood is good but maintenance was not at all satisfactory . During winter the wind comes from the window when we complained they said maintenance cannot replace anything we need to figure out from our end .. there was ice forming inside the window still they could not help in fixing it. The dryer is broken the clothes get dirty but still maintenance didnot replace the dryer . During summer ac didnot work for 2months had to wait for the ac
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoy the neighborhood, but we’re sorry to learn that your experience with maintenance has been frustrating. While some issues—like window insulation—can involve limitations, it’s our goal to provide support and solutions wherever possible. Essential items like A/C units and dryers should be addressed in a timely manner, and we regret any delays you experienced. If there are still outstanding concerns, please reach out to our Customer Cares Line at (877) 385-1878 or... read more
TLDR: Nice apartment, but management may ignore you Lived at the orchard for 1 year. Pros: The layout of the complex is nice and I thought my apartment had a great layout. Never had any issues with my neighbors. Maintenance staff were always polite. Cons: Pests. The attic space above my unit had an on-again/off-again pest problem with raccoons. They would keep me up all hours of the night and made it impractical to sleep in my apartment. They also tore up the insulation and ducting so my unit was never able to keep temperatu... read more
Business response:
Hi there, thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced and the time it took to fully resolve your issue. While our team worked closely with pest control through multiple visits, we understand how frustrating the delays were and truly regret the impact on your comfort. We also regret that your concerns weren’t addressed more promptly, especially regarding your rent request. We understand how important it is to feel heard, particularly when dealing with a situation ... read more
LOOK ELSEWHERE The Orchard has gone down hill very quickly since the new management company took over. They are cutting corners in every way possible, making it not luxury living. The AC has been “out” in the gym for months, the hot tub is broken, the pool lighting has been turned off, the grass isn’t being mowed, rats have taken over one of the trash bins due to overflowing issues, the pond fountains are no longer running. It is one thing after another here. This was a beautiful community and it is very unfortunate what thi... read more
DONT LIVE HERE YOU WILL REGRET IT!! This place is a safety hazard. Make sure you have PPE your rabies shot and your not allergic to stinging insects. Be prepared you have been warned.
Business response:
We're very sorry to hear that your experience with The Orchard was anything less than exceptional. Providing an enjoyable and comfortable living environment is our top priority, and we we're deeply concerned by these items you've mentioned. Please contact the leasing office at your earliest convenience so we can learn more about your feedback and explore solutions to enhance your overall experience here. Sincerely, The Orchard
New management is garbage New management company has run this community into the ground. Shutting the whole communities water off for hours. Pool being closed. Dead animals sitting for over a week. Dumpsters overflowing. Calls not answered from leasing office. They charge a premium price for a premium product which used to be under old management. This company is a joke
Business response:
We're very sorry to hear that your experience with The Orchard was anything less than exceptional. Providing an enjoyable and comfortable living environment is our top priority, and we we're deeply concerned by these items you've mentioned. Please contact the leasing office at your earliest convenience so we can learn more about your feedback and explore solutions to enhance your overall experience here. Sincerely, The Orchard
Frequently asked questions about The Orchard
How is The Orchard rated?
The Orchard has a 3.8 star rating with 172 reviews.
When is The Orchard open?
The Orchard is closed now. It will open tomorrow at 10:00 a.m.