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The Orchard
- Apartments
- Dublin, OH
About this business
Location details
5353 Wilcox Rd, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter It’s just perfect, I would highly recommend the place to my friends and tell them to move here. There is just peace in this place. Highly recommended
Business response:
Thank you for the glowing feedback! We're so glad to hear the community brings you a sense of peace and that you'd recommend it to others. We truly appreciate your support!
Verified Renter I love the scenery and serenity of my community ! The trees and ponds are beautiful ! I have been here 4 yrs and love my space ! Maintenance needs to work on building a more experienced team . Recently a new management took over so hoping for some good policy changes as far as the outdoor amenities and residents respecting our new and wonderful space and being respectful.
Business response:
Thank you for being a valued resident for the past four years and for sharing your appreciation of the community’s natural beauty. We’re glad you love your space! We also appreciate your feedback regarding maintenance and management. With the recent changes, we are focused on improving our team and policies to enhance everyone’s experience. Your input is important as we work toward creating a respectful and enjoyable environment for all.
Verified Renter The Orchard community is a quiet and clean apartment complex. It is a nice place to live. All maintenance requests are responded to promptly.
Business response:
Thank you for your feedback! We're glad to hear you're enjoying the environment and that maintenance has been responsive. We’re happy to have you as part of the community!
Truely beautiful property This is our first stay in Columbus and we're glad that we chose Orchard! It's just 6 months here and I'm loving it. Such friendly n caring staffs and great neighborhood... maintenance team is too good...having excellent time here..I would definitely recommend it. Thanks Ritika
Verified Renter The communication from office staff and whomever checks the phone voicemail and emails is lacking. I’ve left multiple messages and sent numerous emails with no response. I end up having to go into the office. The only friendly person in the office I’ve dealt with is Brielle.
Business response:
We appreciate you sharing your feedback. Communication is an important part of the resident experience, and your comments will be shared with our team as we look for ways to improve. Please feel free to stop by or contact the office directly with any outstanding questions or concerns.
Verified Renter For the amount of rent that is paid monthly vs the energy costs associated with gapped doors and 30 yr. Windows. That are literally falling out. Does not feel worth the cost of rent. Not to mention we moved into mold issues and no one has yet to have ducts cleaned…
Business response:
Thank you for taking the time to share your feedback. Maintaining the comfort and quality of our homes is very important, and we understand your frustrations. We appreciate you bringing these items to our attention and encourage you to contact our Customer Care team at CustomerService@druckerandfalk.com.
Verified Renter We came to the apartment and I was dirty and not kept up to date, however when speaking to the leasing office they told us everything would be fixed.
Business response:
Thank you for sharing your experience. We’re sorry to hear the apartment wasn’t in the expected condition at move-in. We’re glad the leasing office has followed up with you, and we hope to get your stay back on track. Please follow up with our Customer Care team at CustomerService@druckerandfalk.com if the issue continues.
Verified Renter New management company came in late 2025 and they are way worse than the last management company. They promise you a "refined" apartment with upgrades to flooring, kitchen, appliances then hire 3rd party to do the work which does not get completed leaving you in an apartment with partial upgrades. Utility cost are out of control as well since apartment complex is 25 years old with very drafty windows.
Business response:
Thank you for the feedback. We can assure you that trusted vendors complete all upgrades. If something in your home is not to your standards, we encourage you to contact our office directly at CustomerService@druckerandfalk.com.
Verified Renter Maintenance is better but that’s it. The residents are being nickled and dimed to death. If you have an animal be prepared to register that pet on a website, and have all your records and pay $34 to register plus $35 per month extra rent. When I moved in they did one-two and 3 year leases. Now 12 or 13 months. Now you have to get internet and WiFi thru the orchard at $65 per month. My contract I had with spectrum was $30 per month for WiFi/internet. I luv the location and the wildlife but it’s not friendly li... read more
Business response:
Thank you for sharing your feedback. We’re glad to hear you’ve noticed improvements with our maintenance team. We also understand your concerns regarding fees, lease terms, and internet options. Our goal is to maintain transparency and provide a comfortable community for all. Please reach out to our team directly at CustomerService@druckerandfalk.com so we can discuss your concerns in more detail and explore possible solutions.
Frequently asked questions about The Orchard
How is The Orchard rated?
The Orchard has a 3.9 star rating with 211 reviews.
When is The Orchard open?
The Orchard is closed now. It will open tomorrow at 9:00 a.m.