This profile has been claimed by the business owner or representative.
The Orchard
- Apartments
- Dublin, OH
About this business
Location details
5353 Wilcox Rd, Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Verified Renter The place is lovely but you can tell they were rushing when painting. there are globs of paint on the carpets in some areas and the covers for the blinds are on there very haphazardly
Business response:
Thanks for sharing your feedback. We’re glad you’re enjoying the community overall, and we appreciate you pointing out areas that could use extra attention. Please feel free to contact the office if you’d like to discuss this further!
Verified Renter Neighborhood is good but maintenance was not at all satisfactory . During winter the wind comes from the window when we complained they said maintenance cannot replace anything we need to figure out from our end .. there was ice forming inside the window still they could not help in fixing it. The dryer is broken the clothes get dirty but still maintenance didnot replace the dryer . During summer ac didnot work for 2months had to wait for the ac
Business response:
Thank you for sharing your feedback. We’re glad to hear you enjoy the neighborhood, but we’re sorry to learn that your experience with maintenance has been frustrating. While some issues—like window insulation—can involve limitations, it’s our goal to provide support and solutions wherever possible. Essential items like A/C units and dryers should be addressed in a timely manner, and we regret any delays you experienced. If there are still outstanding concerns, please reach out to our Customer Cares Line at (877) 385-1878 or... read more
TLDR: Nice apartment, but management may ignore you Lived at the orchard for 1 year. Pros: The layout of the complex is nice and I thought my apartment had a great layout. Never had any issues with my neighbors. Maintenance staff were always polite. Cons: Pests. The attic space above my unit had an on-again/off-again pest problem with raccoons. They would keep me up all hours of the night and made it impractical to sleep in my apartment. They also tore up the insulation and ducting so my unit was never able to keep temperatu... read more
Business response:
Hi there, thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced and the time it took to fully resolve your issue. While our team worked closely with pest control through multiple visits, we understand how frustrating the delays were and truly regret the impact on your comfort. We also regret that your concerns weren’t addressed more promptly, especially regarding your rent request. We understand how important it is to feel heard, particularly when dealing with a situation ... read more
LOOK ELSEWHERE The Orchard has gone down hill very quickly since the new management company took over. They are cutting corners in every way possible, making it not luxury living. The AC has been “out” in the gym for months, the hot tub is broken, the pool lighting has been turned off, the grass isn’t being mowed, rats have taken over one of the trash bins due to overflowing issues, the pond fountains are no longer running. It is one thing after another here. This was a beautiful community and it is very unfortunate what thi... read more
DONT LIVE HERE YOU WILL REGRET IT!! This place is a safety hazard. Make sure you have PPE your rabies shot and your not allergic to stinging insects. Be prepared you have been warned.
Business response:
We're very sorry to hear that your experience with The Orchard was anything less than exceptional. Providing an enjoyable and comfortable living environment is our top priority, and we we're deeply concerned by these items you've mentioned. Please contact the leasing office at your earliest convenience so we can learn more about your feedback and explore solutions to enhance your overall experience here. Sincerely, The Orchard
New management is garbage New management company has run this community into the ground. Shutting the whole communities water off for hours. Pool being closed. Dead animals sitting for over a week. Dumpsters overflowing. Calls not answered from leasing office. They charge a premium price for a premium product which used to be under old management. This company is a joke
Business response:
We're very sorry to hear that your experience with The Orchard was anything less than exceptional. Providing an enjoyable and comfortable living environment is our top priority, and we we're deeply concerned by these items you've mentioned. Please contact the leasing office at your earliest convenience so we can learn more about your feedback and explore solutions to enhance your overall experience here. Sincerely, The Orchard
Do not live here Bug problems, mold, apartments are run-down (AC/heat issues constantly), management is disorganized (never got my security deposit back)….
Business response:
We regret to hear about your negative experience, User. Providing a positive living environment is our top priority, and we apologize for falling short of your expectations. We appreciate your feedback and would like the opportunity to connect with you personally. Please contact the leasing office at your earliest convenience so we can learn more about your feedback and explore ways we can enhance the level of service we provide in the future. Sincerely, The Orchard
New management has turned a great property for worse I really hate writing poor reviews, but it's been such a shame watching this complex go from an amazing find to the state it's in currently. The orchard was originally owned by the Edwards Community when we first moved in last September, during that time it was wonderful! Staff were always very kind and helpful, maintenance was incredibly fast and reliable (we had our rental washer break down the first day and they replaced it within the hour!) And the property grounds wer... read more
Business response:
We strive to provide our residents with a comfortable and convenient living experience here at The Orchard, and we are very sorry to hear this. We've recently undergone a change in management and would love the opportunity to speak with you personally to learn more and find out how we can improve your overall satisfaction and comfort. Please call us at 1 614-921-9000 at your earliest convenience, or email ocr@villagegreen.com. Sincerely, The Orchard
Frequently asked questions about The Orchard
How is The Orchard rated?
The Orchard has a 3.9 star rating with 211 reviews.
When is The Orchard open?
The Orchard is closed now. It will open tomorrow at 9:00 a.m.