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The Preiss Company
- Apartments
- Raleigh, NC
About this business
Location details
1700 Hillsborough Street, Raleigh, NC, 27605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Can care less about problems they cause and cannot return call or emails
Business response:
Hello, Mr. Cavalotto - thank you for providing your feedback to our team. We regret that we fell below our standard of excellent customer service during your experience. After speaking with you, it is to our understanding that the issue you experienced with one of our communities was addressed by our on site team. If we can be of any additional assistance to you or your son, please do not hesitate to reach out to us directly via emaily at residentcare@tpco.com. We again apologize for the inconvenience you experienced and... read more
Incompetent staff, and policies designed to scam money out of unsuspecting, innocent university students. Go rent somewhere with more company ethics. Be warned in particular about Elizabeth Wright, the secretary, who threatened to charge me because she didn't like the tone of my e-mail. Horribly managed company, run by people with poor credentials, and was clearly handed down to sons of the original Preiss who operate with no regard to morals.
Business response:
Hi, Prianka - thank you for your feedback. We truly regret that your opinion of our company is quite low and that is seems your experience at one of our communities has fallen below both your, as well as our own, standards. We also received your direct message and hope to continue to communicate with you in order to address your concerns and work to resolve any outstanding issues.
It sucks bad real bad I mean really really really bad
Business response:
Hello, Antonio - we are saddened to understand the extent of your dissatisfaction of your experience with us. We strive to provide an excellent living experience to each and every resident and regret that it seems we have fallen short of that standard with you. Would you mind emailing us at residentcare@tpco.com with a few details about your time at one of our communities? Please let us know which community you are a current or past resident so that we may connect you with the appropriate contact to speak with. Thank you... read more
-lived with mold covering the walls and ceilings for 2 months. They didn’t do anything until I bought a test kit to prove it was mold and not mildew -does not enforce lease agreement with neighbors who constantly leave their dog poop in our yard AND give us a hard time about sending a service to pick it up -initially refused to replace stove elements and claimed it wasn’t an emergency even though we called 911 during which the firefighters stated that the element melted and all four needed replacement -the list honestly goes... read more
Business response:
Joanna, thank you for reaching out to us. We regret that your time at one of our communities seems to have been less than excellent. Would you mind emailing us at residentcare@tpco.com stating the location you are a current or past resident of and a few details about your experience? This will allow our team to connect you with the appropriate contact to speak with. We would appreciate the opportunity to gain additional feedback from you.
The Preiss Company is a horrible company. I have lived in University Village Clemson for the last year and have had nothing but complaints since day 1. They have lied to my face and fail to ever communicate any information. At one point, they had moved in an unstable and dangerous roommate into my apartment, which scared my one roommate so much that she decided to abandon her apartment. Now as I was finally leaving, UV Clemson decided to move someone else into my specific apartment before I was ever fully moved out. This is ... read more
Business response:
Hello, Leigh - thank you for your feedback regarding your experience at University Village Clemson. We hate to understand that your time at this community did not live up to your, nor our company, standards. We received your email over the weekend and have been in communication with you in hopes to resolve any outstanding issues. We truly apologize that your living experience was anything less than wonderful and appreciate your patience as we work to make things right.
Stop towing cars when the number of cars parking their is less than 25% of full capacity!
Business response:
Hi Nicole, thank you for your feedback. We're sorry to understand that your experience has been anything less than wonderful. Would you mind reaching out to us via email at residentcare@tpco.com so that we can gain further information on which community you are referring to as well as provide additional information to you regarding our towing policies? Thank you again for reaching out to us and we hope to receive your email shortly.
This company is by far the worst corporation I have dealt with in my entire life. They acquired the property I was living at and it has been a nightmare since. I have been trying to sublet my apartment since I am moving to another city for a job. My lease clearly states that I can sublet. I called them everyday for a week and left many voicemails and no one ever got back to me. I finally drove over there and they refused to draw up the paperwork for a sublet. They also told me that subleasing and releasing are the same thing... read more
Management leaves a lot to be desired. There’s very little to no communication and customer service has been non existent in my experience. A home is a sacred place- a refuge for residents and that’s something Preiss fails to understand or respect. I’m just a few months into my lease and love our home- it’s everything I could want but my experience in dealing with the management company has left me hating my home and the entire experience of living in a Preiss managed property. I rarely take the time to write a negative revi... read more
We have had the worst experience with placing our college student in one of these complexes...they are perfect if you have a one that parties..but for a serious studious kid...never EVER place them here, ever!!! Several complaints about noise after 10pm on a week night with no resolve. DO NOT place a serious student at The Boundary!
Business response:
Hello, Mrs. Hathaway - thank you for reaching out to us. We regret that your experience with one our Preiss communities has been less than excellent. Please know that we understand the importance of providing a quiet, comfortable space for your student to study, and apologize for the inconvenience the noise levels have caused. Our management team will be reaching out to your family directly to speak with you on how we can resolve this issue and improve our services to better provide a wonderful experience moving forward. ... read more
Frequently asked questions about The Preiss Company
How is The Preiss Company rated?
The Preiss Company has a 2.6 star rating with 265 reviews.
When is The Preiss Company open?
The Preiss Company is closed now. It will open at 8:30 a.m.