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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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I went to the casino yesterday I had a great time but they changed my card to a pro instead of the emerald card I had
Business response:
Thank you for visiting and for sharing your experience. Our gaming year reset in October, and we’ve also transitioned to the Bally’s Rewards program, which may have impacted your tier status. That is why your card was updated from Emerald to Pro. If you have any questions about your status or how to move back up, our Rewards team would be happy to assist you on your next visit. We appreciate you being a loyal guest and hope to see you again soon!
It was great I had a lot of fun for the first time in a long time and the machine wasn’t tight . Over all it was great
Business response:
We greatly appreciate your feedback! Thrilled you had fun and enjoyed the machines. Your experience means everything to us.
Would like for someone to explain points system …How are you a super star card holder have to play 1000 points to get a gift …..Machine are too tight going into the holidays …Not enough worker's on the floor to serve …..Wednesday gift needs to change due to the holidays ….On Thursday maybe mix up red beans to gumbo just a suggestion …Just be mindful of your loyal customer due to the new casino about to open
Business response:
Thank you for taking the time to share your feedback. For a better and more detailed explanation of the points and gift qualification system, we invite you to stop by the Bally’s Rewards Center, where a team member can walk you through everything in person. Gifts are based on your play over the last 90 days — your tier level does not determine gift eligibility; rather, it is based on your recent play activity. We’ve also noted your comments regarding machine tightness during the holidays, staffing levels on the floor, and y... read more
We had a great time!! I actually won a jackpot! I was a little chilly and wanted a cup of hot chocolate! I went to Capitol to order one. A lady came out of the door to the right and I asked her if they were open… After I saw the sign to the left of the register with the hours of operation clearly stating that they were still open… She RUDELY told me no I am not. I am closed but you can go to the back and maybe they are open as she continued to walk past me and go back through that door! That is the first time someone has... read more
Business response:
Thank you for sharing this with us, and congratulations on your jackpot win! We are truly sorry for the experience you had — that type of interaction is unacceptable and not the level of service we strive to provide. Your feedback has been noted and will be addressed with the appropriate team. We appreciate you bringing this to our attention and hope your next visit is nothing short of amazing.
Loved my day gambling on slots and roulette!!! Definitely will be back again!
Business response:
We are delighted to hear you loved gambling on slots and roulette! We look forward to welcoming you back soon.
Y’all did great
Business response:
Thanks for the positive feedback! We're grateful you had a great experience with us.
Fantastic atmosphere
Business response:
Thank you for your review. We're thrilled you enjoyed our fantastic atmosphere at The Queen Baton Rouge.
Y’all did great I love that place
Business response:
We sincerely value your support! Thrilled you love The Queen Baton Rouge and had a great experience.
Great! The music took you back to a different time. The atmosphere had so many smiling and talking too each other. I enjoyed myself and in actual had not plan to come in because I did not qualify for a gift this time. Still I’m glad I came. The slots kept me playing without thankfully breaking my bank. Also, the young workers were so kind, respectful and accommodating. The casino is well maintained and I personally enjoy having option of new and older slots. Also the parking lot lighting, security and police presence put m... read more
Business response:
Thank you so much for sharing this wonderful review! We’re thrilled to hear that the music, atmosphere, and overall vibe made your visit so enjoyable — it’s great to know the night brought back good memories and good fun. We’re especially happy to hear our team made a positive impression and that you felt comfortable and welcomed throughout your visit. From the gaming options to the security presence, we’re glad everything came together to create an evening you loved. Thank you again for choosing to spend your time with us, ... read more
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 4,998 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.