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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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Yesterday was ok, but the Slots took everything away from me on Saturday and Sunday. My visit was a little better but certainly not as well as it could have been.. on a different note I would like to know why my slot play decreased May and significantly for June. Also my VIP gifts taken away. I’m a loyal customer and I’m not satisfied because I spend a lot of money.
Business response:
Hello Mrs. Payne, after conducting a review of your account, I can see where the confusion and possible frustration may be coming from. I see that, beginning in February, you started playing at Bally's Baton Rouge significantly more than you had been in the past. While Queen Baton Rouge and Bally's Baton Rouge are sister properties, our offers are calculated separately based on play at each property. Only play at Bally's is considered for Bally's offers and only play at Queen is considered for Queen offers. I can see that... read more
The servers are courteous, friendly and always checking to see if you need anything especially Raven and a very tall gentleman (sorry I don’t know his name). Everyone that we encountered were very friendly and polite (Cashiers and Player’s Club) included. We enjoyed the food and service at 1717.
Business response:
Thank you for taking the time to share your wonderful experience. We especially appreciate the callout to the cashiers and Player's Club staff, we've been working hard to provide friendly competent service with a smile :)
Nice, friendly and clean.
Business response:
Thank you for sharing your kind words about our friendly service and clean environment!
I played for several hours and in that time there were no one offering drinks ln the area seated.
Business response:
Your input is valuable to us. We apologize for the lack of drink service during your visit, and we are taking steps to prevent this in the future. Please contact us at (225) 709-7777 to discuss your experience.
Fun filled day! Family, friends, coffee, food, free gifts & winning 💰 Bonus Buffalo slots, great customer service!!!
Business response:
We are pleased to hear about your fun-filled day with family, friends, and great wins! Your positive experience means everything.
had a great experience at Queen Casino! The atmosphere was lively and welcoming from the moment I walked in. The staff were friendly, professional, and always ready to help, which made the visit even more enjoyable. The gaming area was clean, well-organized, and had a great variety of machines and table games to choose Overall, Queen Casino delivered a fun, stress-free experience, and I’ll definitely be back again. Highly recommend checking it out if you’re in the area!
Business response:
Thank you for sharing your wonderful feedback! We're thrilled you enjoyed our lively atmosphere, friendly staff, and gaming variety. We appreciate your recommendation!
My visit was very pleasant and I enjoyed myself with come back
Business response:
Your positive feedback means everything to us. We're thrilled you enjoyed your visit and look forward to welcoming you back soon.
My trip was relaxing and entertaining. I truly had a great time and will return, soon!!!
Business response:
We are thrilled to hear your trip was relaxing and entertaining! We look forward to welcoming you back soon.
Good Afternoon, as always I enjoy coming out to The Queen or as I call it “The Girl”. The people I meet are nice and pleasant while playing next to them, I have never had a problem with anyone the atmosphere is just right. The only one problem that I have is when a host comes around and ask would we care for a drink she never come back. I am not a big drinker so I drink water and yesterday she did not bring my water or the lady that was drinking the drink she ask for. That’s the only problem I have.
Business response:
Your positive experience means everything! We're addressing drink service concerns. Thank you for your honest feedback!
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,403 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.