Claimed

The Queen Baton Rouge

4.5

Casinos
Baton Rouge, LA

Get directions

About this business

Arts & Entertainment Casinos

A new entertainment destination has arrived in Louisiana! The Queen Baton Rouge offers a royal experience to each of our guests, putting you in the center of everything we do. From delicious dining and incredible entertainment to the excitement of the gaming floor and DraftKings Sportsbook, every visit is one that you'll never forget! Visit us today!

Location details

1717 River Park Blvd, Baton Rouge, LA, 70802, United States

Get directions

4.52,730 reviews

Select a rating

Lillie A.

on Birdeye

a month ago

I might not have played the highest but my bonus was really bad, I was playing a few thousands a month or a week. My bonus would continue to go down. You toke the value of the bonus for players down. Your customers are very valuable.

Business response:

Hi Lillie! We aim to provide the Royal experience to all of our guests at all times. We are sad to learn that you do not feel valued. Next time you visit, please feel free to stop by our Queen's Rewards club to learn more about our player benefits and what we have to offer. We do hope to welcome you back soon for a Royal experience.

Terry J.

on Birdeye

a month ago

Had a great time!! Played several new machines and loved that I got to play for a while with the pay back. Looked for more of the older poker machines but couldn’t find them. I used to enjoy the poker machines when the Boat first opened, there was a room of them. Great service with familer faces that always made me feel special. Will spread the word of the good time I had & bring some friends.

Business response:

Hi Terry! Thank you so much for sharing this awesome feedback, we will share your interest in more video poker machines with our team. We appreciate it and look forward to welcoming you back soon!

Dustin S.

on Birdeye

a month ago

It was new and clean! The game selection is very different ranging from old to new games. The high limit section is small with minimal games and no privacy. The staff appears to be friendly, but they do not offer any self service beverages. When asked for a soda they send you to the bar or restaurant to buy one.

Business response:

Hi Dustin! Thank you for letting us know about your experience. While we can't share exact details just yet, we did want to let you know we will have an exciting update about drink stations soon!

Catherine S.

on Birdeye

a month ago

Great I love it

Business response:

Thank you for letting us know about your visit, Catherine! We're so glad you had a great time.

Hilda P.

on Birdeye

a month ago

Things seem to be improving somewhat. New machines are being installed and some people are getting jackpots.

Business response:

Hi Hilda! We regularly install new slot titles for our guests to enjoy. More just hit the floor this week. We look forward to welcoming you back in the future.

Charlene B.

on Birdeye

a month ago

Not pleased in lite areas no waitress service

Business response:

We apologize for the inconvenience with the drink service on your most recent visit. We have sent your comments over to our Food and Beverage team to address your concerns. We greatly appreciate your feedback, and we hope to see you again soon where we can provide you with a Royal Experience.

Stephanie R.

on Birdeye

a month ago

Had a great time. I have a suggestion, since the machine doesn’t give your change to you when you cash out your ticket why not put a locked box that people can donate the change on their tickets to a local charity, like Our Veterans or the Food Bank.

Business response:

Thank you for your feedback, Stephanie. We appreciate your suggestion and will definitely consider implementing a donation box for local charities in the future.

Sandra J.

on Birdeye

a month ago

The climate was good! I was in the smoking area & the waitress never came around. Eventually, I walk to the bar. Late night is not good!

Business response:

We apologize for the lack of service you experienced during your visit. We will address this issue with our staff to ensure it does not happen again. Thank you for bringing this to our attention.

Charlotte T.

on Birdeye

a month ago

I had a great time. The establishment is very nice and the representatives at the Membership kiosk are very professional, knowledgeable & have outstanding customer service. The only downside is that you can’t find a cocktail server (while playing )for a drink, and when you order from the bar they are very rude.

Business response:

We apologize for the inconvenience you experienced with our bar service. We will address this issue with our staff to ensure better customer service in the future. We will pass on your kind words about our Players Club desk to that team. Thank you for your feedback and your 5-star rating!