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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
Get directions
I went to pick up my free bottle of wine and play a while, but they were closed due to renovations. No announcement, no emails sent out, nothing.
Business response:
Thanks for reaching out! We’re sorry for any confusion, but we were open on Wednesday during our regular hours. Please feel free to contact us at (225) 709-7777 to discuss your concerns further.
The lantern Link game was ok I lost a lot of money yesterday was fine. It’s very hard to win I’m going to try another day again. I really like the queen. The machine are getting tight. I talked to people all the time there. Baton Rouge is awful.
Business response:
Thank you for your review. We understand gaming can be challenging. We're glad you enjoy The Queen and appreciate your loyalty.
Place is nice but could use a little more lighting. This time was better than the time before because No one waited on us the whole 2+ hours I was there. This time was much better.. Machines were somewhat better but still find they are still tight. Machines that have spins on them don’t give you hardly any spins either. Of course everywhere you go you win right when you get there then they take it back. I think all machines are set up that way. I would love the old times to come back where you could play 4 to 5 hours and... read more
Business response:
Thank you for sharing your experience. We appreciate your feedback about lighting and service improvements. Your insights help us enhance our guests' experiences.
When entering the casino, You don’t receive that friendly welcome and smile.
Business response:
We are happy to hear from you, Deborah. Your feedback about our welcome experience is valuable and helps us improve.
It started off horrible but right before I left I caught a big hit so I was grateful for that. It's an improvement, thanks!
Business response:
We are happy to hear you ended with a big hit! We appreciate your feedback about the improvement.
I spent 1000 and didn’t get any play time never will , I attend again! I will be going somewhere else!
Business response:
We regret your disappointing experience. Please contact us at (225) 709-7777 to discuss your concerns. Your satisfaction matters to The Queen Baton Rouge.
Well, the last few times, I have not been having any free play. Don’t know if somebody is using it. I’m a l disappointed I only get 20.00 good credit. I spend 4-5 hundred dollars every time I go there. I love your casino but wish I could get some upgrades.
Business response:
Hello Jan! I see that you get free play offers, to make sure nobody has your account information, please visit Queen Rewards on your next visit and tell them that you believe someone has access to your account. They will be able to deactivate all of your other cards and secure your account so that you can enjoy your free play! Thank you for reaching out!
Under staffing in the restaurant 17 Steaks 15 minutes or more to order or be sealed. You have to check your food to go because it’s a difference when dining in. The casino hostesses don’t return calls or if you ask to speak to one how conveniently they are always in a meeting. When they see you they never address the concerns or just avoid you. They seem to cater to certain people all the time. My assumption.. not understanding the more you play the music the take from comps. Or your perks seems to decrease, I don’t have a ... read more
Business response:
Thank you for your detailed feedback. We apologize for the service delays and communication issues you experienced. Please call us at (225) 709-7777 Ext. 8940 to discuss your concerns directly with management.
I enjoy the atmosphere it is real pleasant and the people are kind.
Business response:
Your positive experience at The Queen Baton Rouge is greatly appreciated. Thank you for your kind words about the atmosphere and the people.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 4,896 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.