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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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Nice experience. Nice atmosphere. The only negative is with the restaurant 1717. The atmosphere in there is great but the service is so slow that we haven’t been back. The servers are all nice and friendly but they seem to lack basic skills. Or they always seem like they are brand new and aren’t quite sure what to do. We really hope this gets better so we can give them a try again.
Business response:
Thank you for bringing this to our attention. We appreciate your feedback and will address the service speed at restaurant 1717.
I hit a jackpot but it took a long time for a pay out no one showed up I had to get security to find somebody
Business response:
We are pleased to hear about your jackpot win. We apologize for the delay in payout and will address the issue promptly.
The cocktail service and mainly the cocktail severs in the lit lounge is horrible the severs are very rude im a crown card holder and the severs treat people like crap i had to speak to a supervisor twice in one month about the service in lit i like playing at the queen but it get not getting any better since talking to the two supervisor so seems like no one care the queen will be losing a customer soon
Business response:
Your feedback is important to us. We acknowledge the issues you've raised and apologize for the experience you had. Please feel free to reach out to us at (225) 709-7777 to discuss this further.
Need to see police or security presence when going to vehicles.
Business response:
We understand your concern about the need for police or security presence. Your safety is our top priority.
Every Friday for the last 3 months y'all have been calling the same name I just can't believe that make me think its ridge
Business response:
We apologize for the inconvenience caused by the repeated calls. Please feel free to reach out to us at (225) 709-7777 to address this issue.
BAd bad poor service
Business response:
Your feedback is important to us. Please excuse any inconvenience. Thank you for taking the time to provide feedback.
I’m an Emerald player cardholder. When I scanned my rewards card it showed that I’m Ruby card holder. I didn’t even get free play for January. I’m not understanding what’s won.
Business response:
Your feedback is important to us. We apologize for the confusion with your rewards card. Please contact Queen Rewards center at (225) 709-7777 so we can address this issue promptly. Thank you for bringing this to our attention.
The casino is ok just needs more new slot machines and better playing music the music is horrible
Business response:
We deeply respect your feedback. Thank you for sharing your thoughts on the casino experience.
Friendlessness of the staff
Business response:
We're pleased to hear about the friendliness of our staff. Thank you for your feedback.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,403 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.