This profile has been claimed by the business owner or representative.
The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
Get directions
The experience was good but there need to be somewhere to get a drink a cup of soda or water or coffee
Business response:
Thanks for your feedback, Allen! We appreciate it and look forward to welcoming you again soon!
1. Score on changing the 1717 menu. Better. 2. Yesterday, I had the most fun ever in the 25 years that I’ve been living here. So much fun!!! 3. The beverage service was up to snuff lol 4. You have very polite and courteous workers. 5. I don’t like long lines at the cages with only one person working. 6. All in all, I just love going to the Queen. I also liked it when that was the Hollywood.
Business response:
Hi Barbara! Thank you so much for taking the time to share this feedback with us. We're so happy you're liking the new menu at 1717 Kitchen + Cocktails and your interactions with our team! We hear your feedback about the cage and will share that feedback directly with the department. Thank you for being part of our New Reign!
Can’t win nothing at the Queen sad never call my name at none of the drawing it’s sad
I do t see improvement, but I’m not going to repeat the same information. I get better results at the Bally’s. I understand that some things will never change and others will. I spend more than I take home at your place.
I like the free gifts but , I haven’t won any money!! And, I’ve been putting money in the machines!! Loosen those machines up and let them pay out more!!!
It would be nice if I could not be hassle about my I'd I am 45 and I have la wallet and I am there 6 times a week and I have to show my I'd to get in that's not ok I am in conversation with my business partner and they don't ask him ever for I'd he is 3 months younger than me than my phone dies while I am spending 1000 of dollars in the casino and I put it in my car to charge and walk back in and they ask for my I'd it's a problem because it's not about my age it's about my mother was a employee of the company 17 years and p... read more
Business response:
We take all feedback seriously, Yancy. I am the Security Director Starr Haywood, I would love to speak with you to discuss your concern. My contact information is 225-709-7762.
You can improve by letting some of your loyal customers win. It is disappointing to spend so much money and time there to barely get a decent win. I visit often to see people who I have never seen before get jackpots. Hopefully things will improve. I’m also unhappy about the decrease in the number of Visa cards. I went from 5 To 1. It’s heartbreaking.
As always in the smoke room no one comes and asks do you need a drink. Call no one return your call nobody knows nothing can't answer a simple question attitude is so bad no customer service..can't ask nobody nothing why I'm i spending money there. I must be crazy when getting treated like that
Business response:
Thank you for taking the time to share this feedback, and I’m sorry to hear about your experience in the smoke room. What you’re describing, unattended service, unreturned calls, and a poor attitude from staff, is not the standard we hold ourselves to, and I want to make it right. I’d like to speak with you directly so we can address this properly. Please reach out to me at Jennifer.Gray@BallysBatonRouge.com or 225.537.4112, and I’ll follow up right away. We appreciate you bringing this to our attention and hope to have th... read more
I was coming regular and spent big money for some reason the took my all my gifts and money, from me I was so hurt.But I would love to have my gift back and my money back up .I love come there but I have to stop .
Business response:
Hey Brenda, determination of gifts is based on a rotating 90-day review of play. Please contact us at (225) 709-7777 if you would like to know more.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,628 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.