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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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Not good. I gave you back what I won the day before.
Business response:
We are sorry to hear about your experience. We understand your disappointment and take your feedback seriously.
Treat everyone fairly. The poor piss excuse they give about not getting the Friday gifts.to all diamond players, when we clearly spending plenty of money to continue to be elite. They might not tally the points all the time. This is not a livelihood where you have to spend all your money to get the inexpensive gifts. You really need a restaurant open on Fridays for people that get here by 7pm. 1717 is always close or out of just about everything.. Wednesday the 13th they said all they had to order was salad and pizza and thi... read more
Business response:
Thanks for sharing your feedback with us. I’ve passed your concerns along to the appropriate team so they can take a closer look. In the meantime, we’d like the chance to talk with you directly — please give us a call at (225) 709-7777 so we can follow up with you.
I went to pick up my free bottle of wine and play a while, but they were closed due to renovations. No announcement, no emails sent out, nothing.
Business response:
Thanks for reaching out! We’re sorry for any confusion, but we were open on Wednesday during our regular hours. Please feel free to contact us at (225) 709-7777 to discuss your concerns further.
The lantern Link game was ok I lost a lot of money yesterday was fine. It’s very hard to win I’m going to try another day again. I really like the queen. The machine are getting tight. I talked to people all the time there. Baton Rouge is awful.
Business response:
Thank you for your review. We understand gaming can be challenging. We're glad you enjoy The Queen and appreciate your loyalty.
Place is nice but could use a little more lighting. This time was better than the time before because No one waited on us the whole 2+ hours I was there. This time was much better.. Machines were somewhat better but still find they are still tight. Machines that have spins on them don’t give you hardly any spins either. Of course everywhere you go you win right when you get there then they take it back. I think all machines are set up that way. I would love the old times to come back where you could play 4 to 5 hours and... read more
Business response:
Thank you for sharing your experience. We appreciate your feedback about lighting and service improvements. Your insights help us enhance our guests' experiences.
When entering the casino, You don’t receive that friendly welcome and smile.
Business response:
We are happy to hear from you, Deborah. Your feedback about our welcome experience is valuable and helps us improve.
It started off horrible but right before I left I caught a big hit so I was grateful for that. It's an improvement, thanks!
Business response:
We are happy to hear you ended with a big hit! We appreciate your feedback about the improvement.
I spent 1000 and didn’t get any play time never will , I attend again! I will be going somewhere else!
Business response:
We regret your disappointing experience. Please contact us at (225) 709-7777 to discuss your concerns. Your satisfaction matters to The Queen Baton Rouge.
Well, the last few times, I have not been having any free play. Don’t know if somebody is using it. I’m a l disappointed I only get 20.00 good credit. I spend 4-5 hundred dollars every time I go there. I love your casino but wish I could get some upgrades.
Business response:
Hello Jan! I see that you get free play offers, to make sure nobody has your account information, please visit Queen Rewards on your next visit and tell them that you believe someone has access to your account. They will be able to deactivate all of your other cards and secure your account so that you can enjoy your free play! Thank you for reaching out!
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,403 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.