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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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Well you did let go of a little money but I came back and you took it all back just couldn’t hit anything.
Business response:
We are glad to hear you returned, Carol. Luck can be unpredictable, but we hope to see you back for another chance.
Start by looking at the same people always called for drawings. Allow more people to be called. I’ve seen the same people called for the drawings. It’s time to change things. I’ve played on one machine for hours and never hit anything leave there and go to Ballys and win or go into the bonus game within 30 minutes of being on the machine. Something needs to be done differently. This is only from my observation because I come there so much. Let’s make a change.
Business response:
Your concerns are noted, Cathy. We hear your feedback about the drawings and machines. Please call us at (225) 709-7777 to discuss further.
More bonuses and call my name with over 23000 entries.
Business response:
We apologize, Crystal. Please call us at (225) 709-7777 so we can address your concerns about bonuses and entries directly.
Took my wife out for dinner had to wait 20 minutes just to get a table. Then another 15 minutes for the waiter to come get our drinks and 10 minutes for her to come back and get our food order waiting and waiting was way too long. Then we had to wait for her and the manager to fix my bill ran it twice on my account. Very disappointed with the whole services we received.
Everything turned out great . Had a problem at breakfast but it was taken care of. We really appreciate the fast response when we let the Food manager and the Hotel Manager know our concerns and everything was taken care of. We love how friendly everyone is and made our stay very enjoyable. We will come to Balleys before we would stay in Lake Charles Casinos. Thank Y’all.
Please do what I asked before- more bonuses- Thanks for great servers and receptionists. I’m in the process of stopping my business here it is truly ridiculous. We have too many family members that come here and we are all losers.
Business response:
We are concerned to hear about your experience. Please contact us at (225) 709-7777 to discuss your concerns directly.
it was ok but we spend to much money to get such little free play and have to earn to many points or bucks to get a gift when you spend hundreds and hundreds of dollars and can't get a complimentary gift
Business response:
We value your input about free play and rewards. We understand your concern about point requirements. Contact (225) 709-7777 to discuss options.
Limited eating choices, the facility is too close to the golf to not provide boiled seafood, especially on the weekends Clean, friendly, beautiful surroundings Cocktail drink services a bit slow, individuals, servant, cocktails in playing area should announce themselves when making rounds otherwise they see non-visible been to multiple casinos and routinely. The service announced them themselves by saying” cocktails”.
Business response:
We value your opinion about limited food choices and slow cocktail service. Appreciate your kind words about cleanliness and beautiful surroundings.
Recently, I had a woman asked me for food money. The next week I had a Spanish-speaking man asked me for $20 after he watched me play and hit a jackpot. I know y’all have security so please stop this from happening or I’m not coming back.
Business response:
Thank you for bringing this to our attention. We understand your concern about these incidents and will address security measures. Please contact us at (225) 709-7777.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,628 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.