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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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I’m not sure. I’m impressed with newer machines but not with the wins. Nor with promotions or drawings. I visit often, perhaps too often. I see people coming in that I’ve never seen come right in a get jackpot after jackpot. My Slot play money goes down even if I spend $500 to $1000 each visit. I’m disappointed in myself for spending that much money and poor results. It’s time for me to stay away and go somewhere else.
Business response:
We wish you'd had a better time on your last visit to see us. We hope to see you again, and we thank you for sharing your concerns with us, Hilda!
We were there for over 2 hours an were not offered a cocktail or water when we were told a few weeks prior that we would have to pay for our drinks but now I don’t drinks I only drink cold drinks and when we talked to a manager we had 7 days to use the credit and could not use them where we went and had to pay out of pocket for the food we ordered which was not told to us at the beginning it was we could go anywhere to get our food. But this was not the way it was they didn’t take credits at the 1717 where we went. I have ha... read more
Business response:
It was great speaking with you today, Mrs. Sharon. We just took care of your food comps, they'll be good through the end of the month like we talked about. We look forward to seeing you and your husband the next time you guys make it out!
I could not find a drink person for a coke?
Business response:
Thank you for sharing your concerns. We apologize for the inconvenience and will address the issue with our staff. In addition to this, although we can't disclose the details yet, a drink station is coming soon for customers! Please feel free to contact us at qbr-feedback@thequeengaming.com for any further assistance.
Great food and service at 1717
Business response:
Thank you for your wonderful feedback, Colby! We're pleased to hear that you enjoyed the food and service at 1717.
I lost 1300 on huff and puff straight no bonus no play back just sad
Business response:
Thank you for your feedback! We hope your luck will improve on your next visit. If you have any additional feedback feel free to contact us at qbr-feedback@thequeengaming.com
This issue is about Saturday drawing in March: Arrived around 6:00pm and swiped at kios, had est. 21,900 entries, around 8:20pm my entries dropped to 7,000 then to “ 0” . I spoke to Chris about this and said there was a “glitch” in the system. So, drawing continued, which meant I had no chance to win!! Weeks after I’ve called several time about this issue and no one has reached out to me.. It’s misleading and unfair to advertise a promotion like this and have this happen.. I am a “Crown Reward” member and have spent a lot t... read more
Business response:
We apologize for the inconvenience you experienced during the drawing in March. We take customer feedback seriously and will look into the issue with our system. Thank you.
the good thing about my visit was that i won some money. the bad was the music was so loud you could not talk to the person next to you. after being their for around 2 hours i finally saw a waitress and ordered a whiskey and coke. what a joke that was. when she brought it was in the smallest glass i have ever seen in a casino,two sips and it was all gone.
Business response:
We apologize for the inconvenience you experienced during your visit. We will address the issues with the loud music and the size of our drink servings. I have messaged our Food and Beverage team to follow up on this. Thank you for bringing this to our attention.
Dont let to many people win jist take take tske
Business response:
We are wishing you lots of luck on your next visit Cheryl. Thank you for your feedback.
Good morning goog
Business response:
Hi, Thomas! We're sorry to hear that we didn’t meet your expectations while visiting The Queen Baton Rouge. We would love the opportunity to improve, please share your feedback with us at QBRFeedback@thequeengaming.com.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,180 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.