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The Queen Baton Rouge
- Casinos
- Baton Rouge, LA
About this business
Location details
1717 River Park Blvd, Baton Rouge, LA, 70802, United States
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I was there playing in the smoking room for over an hour and I said to the lady next to me who I didn’t know, I would love to have a water. She replied, they don’t come over here. So I played another 30 minutes and couldn’t take it anymore, so I got up and left my game ask the lady to watch it for me while I went to the bar to get us a drink. Poor poor service. Then I have finally started visiting your property instead of L’Auberge, playing thousands of dollars and I get rewarded with a 50 dollar free play weekly. I have a f... read more
More slot attendants and more winnings
I enjoyed listening to the DJ and I come out faithfully every Friday and play. However, I don’t get chosen to receive any gifts and I have a friend that don’t come as often and don’t play half the money I play and have received free gifts for a week from the Queens. Show me some love.
Business response:
We are elated to hear you enjoy our DJ and your Friday visits! We value your loyalty and will review our gift selection process.
Give more play back money. I played $1000.00 just to get $1000.00. Then I remembered why I stayed away so long.
Very pleasant
Business response:
We are thrilled to hear you found your experience pleasant. Thank you for choosing The Queen Baton Rouge!
It was my own fault
Business response:
We are disappointed to hear about your experience. We'd like to understand what happened. Please contact us at (225) 709-7777.
Need better drink service
Business response:
We are concerned to hear about your drink service experience. Please contact us at (225) 709-7777 to discuss improvements.
When free gift are given I feel high card holders should not have to earn points to get a gift card they play all that money through the week they should be able to get the gift free
Business response:
We take your feedback seriously about gift card rewards for high card holders. Please contact us at (225) 709-7777 to discuss.
Hire better help. People who really understand the value of great customer service. Listen to your customer when they tell you that an employee has been rude to them. Don’t just blow it off or put blame on the customer. Take a deep dive into the work history of the employee
Business response:
We apologize for the poor service experience. Your concerns about our employee's behavior are valid and will be addressed. Please contact us at (225) 709-7777.
Frequently asked questions about The Queen Baton Rouge
How is The Queen Baton Rouge rated?
The Queen Baton Rouge has a 4.1 star rating with 5,403 reviews.
When is The Queen Baton Rouge open?
The Queen Baton Rouge is open now. It is open 24/7.