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The Residence at Ferry Park
- Assisted Living Facilities
- Rocky Hill, CT
About this business
Location details
60 Cold Spring Rd, Rocky Hill, CT, 06067, United States
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So far, we have had a pretty good experience with Cold Spring Commons. The staff is caring and attentive and they seem to genuinely care about the residents. The facility is clean and well decorated and seems to be well maintained.
The good Her apartment is beautiful and spacious. The maintenance men has been very responsive and friendly in helping my mother get settled in. The facility itself is lovely and well maintained. Claire, the social director is awesome and really cares about the residents. She has been able to get my mother out of her room for exercise and other activities. Nadine in Nursing is very nice, friendly and has been very responsive as well. Executive Director Michelle is very nice and empathetic but she cannot control everything ... read more
Things are still new. So far I think that communication could be a little better. Some little things haven't been done, that we asked to be done. They don't always call right away, but there can be circumstances too. The food is wonderful. There are two sides, there is the more independent side and the memory care side.
My husband and I were very impressed with the facility. Emeritus in Rocky Hill is a beautiful facility and we are very pleased to have found such a pleasant "home" for Mom.
We ended up choosing this community, and it is good so far. They could improve on keeping personal items with that person. My mother-in-law came in with seven pairs of pants and they are all missing now. Apparently there is problems with the laundry, but supposedly they have changed their procedures. She shares a room. They take them out about once a week or so to different places like art museums and shopping centers. Overall we are satisfied.
Assisted living $3975 for alcove studio and care costs start at $200/mo. Community fee is $3000!
Administration is absolutely horrible if you need any sort of care. Essentially they evicted a 90 year veteran after requiring him to have private pay 24 hour care. The actual facility is beautiful and the staff working with residents are great but their headship team is awful.
Business response:
Were sorry that your time with us did not work out, but unfortunately there are some needs that exceed our capabilities. Its not always easy to know prior to someone moving in what those behaviors might be, but we have to do what's in the best interests of each resident. We wish you the best.
I think they could improve on the aids attitude. Some of them were nasty. The place is nicely decorated
With the change in administration, the facility lost many of their seasoned employees. Services started to go down, and incidents of both Covid and bedbugs picked up. The administration was unwilling to address many of the issues that my cousins asked them to address about my mother's situation, and therefore we choose to move her to a different facility. The new administration seemed more focused on profit than the health and welfare of its residents.
Frequently asked questions about The Residence at Ferry Park
How is The Residence at Ferry Park rated?
The Residence at Ferry Park has a 4.4 star rating with 171 reviews.
When is The Residence at Ferry Park open?
The Residence at Ferry Park is open now. It is open 24/7.