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The Residence at Ferry Park
- Assisted Living Facilities
- Rocky Hill, CT
About this business
Location details
60 Cold Spring Rd, Rocky Hill, CT, 06067, United States
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My husband and I were very impressed with the facility. Emeritus in Rocky Hill is a beautiful facility and we are very pleased to have found such a pleasant "home" for Mom.
We ended up choosing this community, and it is good so far. They could improve on keeping personal items with that person. My mother-in-law came in with seven pairs of pants and they are all missing now. Apparently there is problems with the laundry, but supposedly they have changed their procedures. She shares a room. They take them out about once a week or so to different places like art museums and shopping centers. Overall we are satisfied.
Assisted living $3975 for alcove studio and care costs start at $200/mo. Community fee is $3000!
I think they could improve on the aids attitude. Some of them were nasty. The place is nicely decorated
With the change in administration, the facility lost many of their seasoned employees. Services started to go down, and incidents of both Covid and bedbugs picked up. The administration was unwilling to address many of the issues that my cousins asked them to address about my mother's situation, and therefore we choose to move her to a different facility. The new administration seemed more focused on profit than the health and welfare of its residents.
Overall I needed to give all categories a 2, but there were definitely care staff members who cared very much for their residents but simply were not provided sufficient resources and staffing. The residential rooms were very nice, but there was insufficient staffing and materials to engage residents. There were individuals who were quite caring but staff were not provided sufficient resources and training to optimize the residents memory care experience.
Business response:
Thank you for sharing your feedback. We truly appreciate your recognition of the caring efforts of our team members who supported your loved one. It means so much to us to hear that their compassion made a difference during their time with us. If you’d like to share more details or discuss your experience further, please feel free to reach out to us directly. Thank you - The Team at the Residences at Ferry Park
I feel if I had found a better facility, she might have lived a longer and happier existence. I would let others know that this is not a good place for people suffering from Alzheimer's and Dementia.
I came on here to share my not so great experience and was going to give some tips on questions to ask if you are considering this facility. However, I started reading the other reviews and became angry as I read responses from the company that were outright untrue. The residents are not all able to ambulate on their own. When I visited I saw hoyer lifts and the sales person told me that they can provide all mechanical lift services for residents and that they have been taking higher acuity residents because that is the popu... read more
Business response:
We're sorry that you had a less than satisfying experience in our assisted living community during your brief visit. In assisted living there is typically a mix of people, some of whom are very active and some whom require help with the activities of daily living (which is truly the definition of assisted living). People appreciate this living environment because it allows them to live a lifestyle that is as active as they wish, while being able to take advantage of services as their needs change. It is a continuum of care, ... read more
My sister wanted to be in Rocky Hill and Ferry Park Told us she could have independent living there. She moved In and what was promised by [name removed] was not the case. I felt I was aging myself at a rapid rate just visiting her there. Nobody can walk on their own, it’s like a nursing home and the executive director told me after we moved her in there that they don’t have a lot of residents because they all passed from covid. [Name removed] had said they were close to full. I will say it is a pretty building. But if you a... read more
Business response:
Ours is a specialized assisted living community for seniors who want to live an independent lifestyle with the assurance of help with the activities of daily life and an active social environment around them. We are not a nursing facility and I am sorry that you may have gotten the wrong perception, but all of our residents are active and ambulatory on their own. We hope that you find accommodations that are more suitable for your sister and we wish you the best.
Frequently asked questions about The Residence at Ferry Park
How is The Residence at Ferry Park rated?
The Residence at Ferry Park has a 4.4 star rating with 155 reviews.
When is The Residence at Ferry Park open?
The Residence at Ferry Park is open now. It is open 24/7.