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The Residence at Silver Square
- Assisted Living Facilities
- Dover, NH
About this business
Location details
100 Sterling Way, Dover, NH, 03820, United States
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This was one of the best decision we made. Our loved ones are thriving in the community. The staff attention has helped our loved ones settle into the community. The staff communication has been excellent with the family. They have been good at keeping us updated on concerns, questions, and have been responsive to our questions. There are three meals a day served to the residents, and they have choices to choose from and snacks are provided. The community allows private dining to be scheduled with our loved ones, and the foo... read more
Business response:
Thank you for your five-star review, Paula! We greatly appreciate you sharing your families experience at our community and are so happy to see your family members thriving and enjoying themselves at Silver Square.
My loved one was there a short period of time. They need to be a lot more clear upfront, on what they can and cannot do, as it relates to the level of care that is needed for your loved one. They need to do a better job of explaining things. Overall, it was not a great experience, until hospice stepped in to help my loved one. The staff was better after hospice arrived.
Business response:
Thank you for your feedback! We do our best with every new resident to do a thorough assessment of their health needs. Unfortunately, there are times when a persons care needs are more significant than they initially appear, especially when you are around them day to day. We regret the difficulty and inconvenience this may have caused you and hope that you have found a situation that is more suitable.
We really like how clean and new the community is, it is just the right perfect size for our loved one. It is not to small and not to large. We have had some challenges with communication and coordinating all the medical providers and schedule. At times it seems like everyone is all over the place and isn't sure who is in charge of what. It has caused some frustration so that could be improved, but based on the experience we have had so far with The Residence we would recommend them to other families..
Business response:
Thank you for your four-star review. We take your feedback very seriously and will use it to improve our practices. Thank you for choosing us and for recommending us to others!
This community is great it was just not a good fit for my loved one. It would have been overwhelming for my loved one.
Small and intimate community and a lot is closed down due to covid protocols. The staff are also very friendly. I have seen activities like Zumba but I have not had a chance to see anything else due to the restrictions.
The first thing that stood out to our family was how welcoming it was, it has a very homey environment. Our loved one does not always participate in the activities but they do a really good job trying to encourage her to get involved.
I would tell others that it is a good place to go. The staff are great with the residents. The communication with the staff towards the family is excellent. They keep you updated on your loved one. My loved one is enjoying the food offered.
We chose this community because of the location, but more importantly the feel when I walked into the facility. The kindness of everyone I bumped into was amazing. We know one of the residents and she said that kindness is the first word that comes to mind when thinking of this Silver Sqaure. The food here is good, there is a lot of variety. The room sizes are beautiful. The apartment bedroom that my parents have is bigger than the bedroom in their previous home. Our favorite part about this facility is the staff and knowing... read more
When we have visited in the past, it seems as though someone is always wiping things down, repainting, and the community is immaculate. During the Covid-19 pandemic, they have been doing a really good job with sanitizing everything that comes into the community. In the year we have worked with them, the staff has always been very polite and they have gone out of their way to connect with the residents. The staff even included my parent's dog in the community's birthday celebrations, which really shows how much they care. My... read more
Frequently asked questions about The Residence at Silver Square
How is The Residence at Silver Square rated?
The Residence at Silver Square has a 4.6 star rating with 98 reviews.
When is The Residence at Silver Square open?
The Residence at Silver Square is open now. It is open 24/7.