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The Ridge at Sterling
- Assisted Living Facilities
- Sterling, VA
About this business
Experience an exceptional senior living community at The Ridge at Sterling in Sterling, VA. With a welcoming atmosphere, pet-friendly homes, and top-notch amenities, our community embraces your unique lifestyle and offers Independent Living and Assisted Living care options.
Location details
46555 Leesburg Pike, Sterling, VA, 20164, United States
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Facility & staff are very friendly & kind. Cleanliness of my husband's room needs to be improved greatly. Patients really care a lot about one another.
Business response:
Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at The Ridge at Sterling.
The community is well run, the people are great, and a lot of the other residents are interesting folks. The building is a bit dated, they are trying to fix that slowly but it is hard without disrupting the residents too much. The location is also just OK
Business response:
Hi Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review
The lady who worked with me was awesome. She was engaging, personable and honest. The facility itself does not meet my needs. The building and infrastructure are old and tired. Window seals were broken so windows were cloudy. The rugs were clean but stained (in places) and outdated. The whole building needs a major renovation. I am also looking for an independent living option which they did not offer. I wanted full kitchen and laundry in the room.
Business response:
Jeff, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Sterling!
We found Pacifica Sterling to be the best value in the area. The move-in was smooth and easy. The community is small; staff and residents show genuine care for each other. The facility is not new, but is clean and will maintained. The planned meals vary in style from day to day and quality is always good. Residents have options if the planned menu is not to their liking. There is always something happening; musical performances, games, exercise and shopping opportunities. Levels of care has been adjusted (up and down) as Mom... read more
Business response:
Hi Ed, your wonderful feedback and 5-star rating mean a lot to us. Thank you for taking the time to leave praise and kind comments for our Pacifica Senior Living Sterling team! Take care, we hope to see you again soon!
Only issue we had all year was related to details with medication management. My MIL has meds given 5-6 times/day. However they addressed all of my concerns and did their best to make some changes. The staff are also great with sharing information and follow through. The meals and dining - great span of time frames. And regular menu options always available. MIL complained some about not having many fresh vegetables and salads? She loved all of their deserts. Hard to find any options for what she paid which was [fee removed]... read more
Business response:
Anonymous, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Sterling!
They are great, but very busy. Over communicate. Don't wait for them to get back to you. There are also people there who have done very interesting DC things, although that is of course specific to this one location. It seems like the residents of the community are a very interesting mix of people (a few still work, for instance) which I thought was a good reflection on Pacifica and a nice experience for my Mom.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
I had a terrific visit with Sales Director[name removed]. She went above and beyond with her insights, recommendations, and additional resources. She's very adept in leveraging her professional experiences to guide others forward. She rightly referred to herself as more of a councilor than sales person. I left feeling upbeat and better informed as I navigate through arrangements for my mother.
Business response:
Thank you Rebecca for your positive recommendation of Pacifica Senior Living Sterling! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
[name removed] and other staff members were very nice and polite. [name removed] went out of her way to get me the correct resources for my needs.
Business response:
Hi, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Sterling. Thank you again, we hope that you have a great day!
EVERYONE that works at Pacifica are there because they love theatre they do. The sales director is resourceful yet extremely kind and careful while assisting us with making the best decisions for our uncle. All of the directors and Pacifica staff goes above and beyond to ensure that our uncle’s needs are continually met and highly quality care is always delivered. Pacifica is professional and strongly adheres to State/Federal laws and regulations. We’ve experienced Pacifica’s efforts to keep our uncle’s safety a priority and... read more
Frequently asked questions about The Ridge at Sterling
How is The Ridge at Sterling rated?
The Ridge at Sterling has a 4.6 star rating with 103 reviews.
When is The Ridge at Sterling open?
The Ridge at Sterling is open now. It is open 24/7.