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The Southwestern
- Apartments
- Dallas, TX
About this business
Location details
5959 Maple Ave, Dallas, TX, 75235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
HUGE FAIL!! 6/22/19-Been living at the Southwestern Apts. 10 months now with sub-par to very mediocre living on it’s best days. Overall 1-2 star based on my experience. Office staff and managers (this includes the NEW management) lack ALL responsibility and accountability for the community in which THEY ARE EMPLOYED to oversee. During your walkthrough look beyond the saltwater pool that they harp upon because it’s the only good thing going for them (when it’s actually clean-occasionally done by residents, NO joke!!) UNLEASHE... read more
Business response:
I personally regret to hear the experience you have had with us thus far, but would greatly appreciate the opportunity to talk to you in person in regards to a number of your concerns. If you can find the the time please contact me at (214)-352-5959, or stop by my office any time Monday-Friday, and I would grateful for the chance to discuss this further in person. Warm Regards, Jon Hopkins Community Manager
Overpriced for terrible security Don't waste your money if you would like to live somewhere you feel safe. They were supposed to get their security system fixed months ago, but yet not a single security lock works. Doors are literally propped open with rocks. The back gate to enter the complex doesn't even lock, allowing just anyone to enter the premises. Considering the high crime rate of the area and the amount you pay, this is unacceptable. I'm too afraid to walk my dog when it is too dark because I don't feel safe doing ... read more
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (214) 352-5959 at your earliest convenience and we will do our best to resolve this with you. Jon Hopkins Community Manager
Verified Renter Maintenance is unreliable. Pest control is a recurring problem. The 'dog park' floods and they don't actually own it so they can't fix it. The construction is showing its age.
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you have time, I would love the chance to talk to you in person about your concerns to see what we can better do to serve you. Please fill free to give me a call at 214-352-5959 or email me directly at TheSouthwesternmgr@greystar.com, and I would be happy to discuss this with your or set up an in person meeting at your convenience. Warm Regards, Jon Hopkins Community Manager
The worst management This apartment has the worst management. The manager reply super slow and never want to help you at all.
Business response:
We try to work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at (214) 352-5959 or fill free to stop by my office anytime so we can address this situation directly. If there are any pending concerns that we can help with, I am sure we can work towards a positive solution. Thank you, and I look forward to hearing back from you. Jon Hopkins
Verified Renter The Southwestern Apartments is such a conveniently located and beautiful complex. However, the leasing and maintenance leave much to be desired.
Great property, however staff and management need work This property is great - location, amenities, floor plans and overall community. We've had a couple of maintenance issues, which have been worked on in an incredibly timely manner. These things have been wonderful! The staff and management, however, need work with service standards, etiquette, follow up/ through and taking responsibility. Before move in, my "leasing professional" was unresponsive to emails, phone calls and mostly unavailable after I signed the lease. The... read more
Business response:
Hi, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (214) 352-5959. The Southwestern Team
MOLD!! I know someone who is having a very bad mold problem at these apartments and they simply do not care. Her health is now at risk and they are ignoring her and claiming that it is “dust,” even though she has a mold report from a mold company stating the mold is there, and it is very bad. They are completely riding her off and telling her it is safe to stay and putting her health at risk with zero care in the world. DO NOT pick this complex to live in if you care about your health and want your apartment complex to care ... read more
Business response:
We would like to have a better understanding about your experience. Please reach out to us at (214) 352-5959 at your earliest convenience and we will do our best to resolve this with you.
terrible management Community Manager is rude, unhelpful, and unqualified. Good luck getting a response from her, and even if you get one, it probably would have nothing to do with what you had asked. To be fair, staff at the desk is usually helpful and maintenance does their job rather well but all their work is pretty much undermined by Chanelle, the Manager. It's ridiculous that a person so glaringly incompetent can keep her job. Definitely not renewing. Cannot deal anymore with constant screw-ups (happens every year at r... read more
Business response:
We are sorry about your unpleasant experience. Please know the office is always available to take your call and it is our duty to work with you to resolve any issues you may have. We want all residents to enjoy living here at The Southwestern If any further issues should arise, please contact us at 214-352-5959 or thesouthwestern@greystar.com
Horrible This place is horrible. Management is unbelievable to deal with both on a local and corporate level. It's impossible to get a hold of anyone in the office because they are always busy and under staffed. It took me over a month and probably ten calls/follow up emails to get a response from Heather once. Make sure to make your own copy of your move in check list because they will loose it and then charge you ridiculous amounts for items you marked on your list. They told us that they scan it and then add to our online... read more
Frequently asked questions about The Southwestern
How is The Southwestern rated?
The Southwestern has a 4.1 star rating with 298 reviews.
When is The Southwestern open?
The Southwestern is closed now. It will open tomorrow at 10:00 a.m.