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The Southwestern
- Apartments
- Dallas, TX
About this business
Location details
5959 Maple Ave, Dallas, TX, 75235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They asked me to send my dog back to the pound! We were receiving several noise complaints from our downstairs neighbor when we adopted a new dog. We began to monitor our dog, but the complaints kept coming. The southwestern, which is dog friendly, began to threaten us with a $100 fine every time we had a noise complaint. We were practically getting complaints every day, even days that our dog was not at the apt. but the management refused to investigate any other unit but ours. At this time we had began to put our dog in da... read more
Business response:
I are disappointed to hear that you did not have a more positive experience with us at The Southwestern. The situation that you describe sounds like it was handled very poorly by our team, and I can assure you nothing like this would happen here again. I would greatly appreciate the opportunity to talk to you directly in more detail about this experience if you are to have the time. Please fill free to call me directly at (214-352-5959), email at (TheSouthwesternMGR@greystar.com), or stop by my office any time, as my doo... read more
Lived here for a year and finally moved I don’t understand why is this property so over priced. The apartments are small , management is terrible, the property isn’t very clean and the residents are so rude and antisocial. You can do so much better with your money if you do a little research. Best of luck to all
Business response:
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would like to set up a meeting, I would love the opportunity to sit down and discuss these concerns with you, and my door is always open. I would love the opportunity to try and change your thoughts thus far. If an in person meeting does not fit your scheduled, please do not hesitate to reach out to me directly by phone (214-352-5959) or email (TheSouthwesternMGR@greystar.com). Warm Regard... read more
HUGE FAIL!! 6/22/19-Been living at the Southwestern Apts. 10 months now with sub-par to very mediocre living on it’s best days. Overall 1-2 star based on my experience. Office staff and managers (this includes the NEW management) lack ALL responsibility and accountability for the community in which THEY ARE EMPLOYED to oversee. During your walkthrough look beyond the saltwater pool that they harp upon because it’s the only good thing going for them (when it’s actually clean-occasionally done by residents, NO joke!!) UNLEASHE... read more
Business response:
I personally regret to hear the experience you have had with us thus far, but would greatly appreciate the opportunity to talk to you in person in regards to a number of your concerns. If you can find the the time please contact me at (214)-352-5959, or stop by my office any time Monday-Friday, and I would grateful for the chance to discuss this further in person. Warm Regards, Jon Hopkins Community Manager
Overpriced for terrible security Don't waste your money if you would like to live somewhere you feel safe. They were supposed to get their security system fixed months ago, but yet not a single security lock works. Doors are literally propped open with rocks. The back gate to enter the complex doesn't even lock, allowing just anyone to enter the premises. Considering the high crime rate of the area and the amount you pay, this is unacceptable. I'm too afraid to walk my dog when it is too dark because I don't feel safe doing ... read more
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (214) 352-5959 at your earliest convenience and we will do our best to resolve this with you. Jon Hopkins Community Manager
Verified Renter Maintenance is unreliable. Pest control is a recurring problem. The 'dog park' floods and they don't actually own it so they can't fix it. The construction is showing its age.
Business response:
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you have time, I would love the chance to talk to you in person about your concerns to see what we can better do to serve you. Please fill free to give me a call at 214-352-5959 or email me directly at TheSouthwesternmgr@greystar.com, and I would be happy to discuss this with your or set up an in person meeting at your convenience. Warm Regards, Jon Hopkins Community Manager
The worst management This apartment has the worst management. The manager reply super slow and never want to help you at all.
Business response:
We try to work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at (214) 352-5959 or fill free to stop by my office anytime so we can address this situation directly. If there are any pending concerns that we can help with, I am sure we can work towards a positive solution. Thank you, and I look forward to hearing back from you. Jon Hopkins
Verified Renter The Southwestern Apartments is such a conveniently located and beautiful complex. However, the leasing and maintenance leave much to be desired.
Great property, however staff and management need work This property is great - location, amenities, floor plans and overall community. We've had a couple of maintenance issues, which have been worked on in an incredibly timely manner. These things have been wonderful! The staff and management, however, need work with service standards, etiquette, follow up/ through and taking responsibility. Before move in, my "leasing professional" was unresponsive to emails, phone calls and mostly unavailable after I signed the lease. The... read more
Business response:
Hi, We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (214) 352-5959. The Southwestern Team
MOLD!! I know someone who is having a very bad mold problem at these apartments and they simply do not care. Her health is now at risk and they are ignoring her and claiming that it is “dust,” even though she has a mold report from a mold company stating the mold is there, and it is very bad. They are completely riding her off and telling her it is safe to stay and putting her health at risk with zero care in the world. DO NOT pick this complex to live in if you care about your health and want your apartment complex to care ... read more
Business response:
We would like to have a better understanding about your experience. Please reach out to us at (214) 352-5959 at your earliest convenience and we will do our best to resolve this with you.
Frequently asked questions about The Southwestern
How is The Southwestern rated?
The Southwestern has a 4.1 star rating with 312 reviews.
When is The Southwestern open?
The Southwestern is closed now. It will open at 10:00 a.m.