This profile has been claimed by the business owner or representative.
The Tryst Beachfront Hotel
- Hotels
- San Juan, PR
About this business
Location details
One Vendig Street, 1 Cll Vendig, San Juan, PR, 00907, Puerto Rico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pleasant Was impossible to sleep during last night at hotel due to noise. Hotel could have handled this more effectively. Nice location, on the beach, mostly friendly staff.
Business response:
Dear Domenico, first of all, thank you for taking the time to leave us a review. We are very sorry to hear that you did not have a good night's sleep. It is been our concern about the noise levels and we are taking further steps into managing this issue. Our hotel has a fresh and fun vibe which most of the time in combination with the popularity of our restaurant Wicked Lily; takes people to stay longer and creates a celebration time for everybody. We apologized for that and as I said we are looking hard into ways of finding... read more
Good TV didn’t work, wasn’t a huge problem however since we didn’t spend much time in the room anyway. Proximity to the beach!
Business response:
Dear Nick, thank you so much for your review. We are glad you enjoy the proximity to the beach. About the TV, did you contact the manager asking him to resolve the problem? We have a 24/7 reception and there is always someone available to help. We are very sorry to know your tv did not work. Thank you for pointed that out we will take corrective actions. We hope to see you again soon, Saludos!
Very Good Room and bath needed to be bigger. Need a chair..only seating is on bed. Good staff, location.
Business response:
Dear Steven, Thank you so much for your review. We are glad you liked the location and that you think our staff was good. We will take your comments into consideration; the Tryst Petite Full is our entry-level room and indeed is not as big as the other categories. Regarding the chair that is definitely something that can be arranged with reception. We will make a note of that. We appreciate your time and honesty. We hope to see you again soon. Saludos!
Good parejas de extranjeros peleando por los pasillos, y muy desordenados. playa
Business response:
Estimado Eliot, sentimos muchisimo saber que ha encontrado pasillos bullisiosos. The Tryst Hotel y el restaurante Wicked Lily se han convertido en los lugares mas populares de Condado, es por ello que a veces tenemos jovenes con mucha energía hospedados en el hotel. Nos disculpamos sinceramente por los inconvenientes causados y esperamos que esto no le impida volver a quedarse con nosotros en el futuro. Por otra parte nos alegra saber que puedo disfrutar de la playa. Esperamos volver a verlo pronto. Saludos Cordiales!
It was okay They didn’t clean our rooms while we were there and we had to go ask for our towels whenever we needed more. As guest we didn’t get priority to the restaurant at the hotel. We had to make a reservation because it was always busy by ransoms staying in the area I liked the location and the beach staff. They were very attentive.
Business response:
Dear Franchesca. Thank you very much for your review. We are glad to know you liked the location and that you have found our staff attentive. We understand your frustration and we are very sorry to hear about your experience with the cleaning of the rooms and towels. We are taking your comments seriously and we will review our procedures regarding the service. About the restaurant, Wicked Lily is the "place to be"in Condado and we accept guests from outside as well, but we will escalate your comments to management. Once agai... read more
Overall enjoyed the hotel and its gorgeous locations but the rooms are so badly sound-proofed that my night there quickl The other people on my floor were younger travelers with zero respect for sanitary guidelines (masks, social distancing) and zero respect for noise levels (spent the entire night screaming, shouting, partying - at some point two of them fought pretty bad, heard all the details of their drink fighting, though started freaking out one of them would become violent; all of this while I was trying to sleep arou... read more
Business response:
Dear Charlotte, we appreciate your honesty and we want to apologized for the noisy night you had to experience. We are indeed located in a great area, close to all amenities and restaurants, and for that reason, we have become the "place to be" in Condado Beach. People of all ages chose to come to our restaurant Wicked Lily and spend the weekend at The Tryst Hotel. We are taking your comments seriously because they help us to improve. About the size of the rooms, we have other room categories besides the Tryst Petite Full, w... read more
Good
Very Good
Exceptional Nothing It's compacted private and beautiful
Business response:
Dear Earl, thank you so much for your comments. We appreciate your review and we hope you can come to us every time you visit Puerto Rico. We can see you stayed in one of our ocean-facing rooms; our clients do not get disappointed when they can enjoy the view and the direct access to the beach. We hope you can recommend us to your friends and family. We look forward to your next visit, Saludos Enormes!
Frequently asked questions about The Tryst Beachfront Hotel
How is The Tryst Beachfront Hotel rated?
The Tryst Beachfront Hotel has a 3.9 star rating with 2,883 reviews.
When is The Tryst Beachfront Hotel open?
The Tryst Beachfront Hotel is closed now. It will open at 9:00 a.m.