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The Village of the Heights
- Assisted Living Facilities
- Houston, Texas
About this business
Your curated lifestyle awaits. Life gets richer and better as you age, and we believe that feeling should never end. For the bold and daring life chasers who are ready for a new type of freedom, there is something greater that awaits - aspirational living at Village of the Heights. From concierge service and signature wellness to well-appointed amenities, it's the soul-nourishing lifestyle members experience that is beyond comparison.
Location details
1407 Studewood St, Houston, Texas, 77008, United States
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My mom was living at another senior living community. She was not happy and staying in her apartment. I saw a dramatic difference in less than two weeks of moving in. Everyone knows her name. The other residents welcomed her and invited her to participate. She went on an outing today and had a wonderful time. She now tells me she has a busy schedule with her friends and is exited and happy. She also loved the food. Great job!!!
Wow what a difference a community makes. My mom was at a different assisted living and visiting in her apartment. I was afraid of what I would fine when I walked into her apartment at her old community. In less than a week at The Village of the Heights she was going to meals in the dining room, doing activities and going to happy hour. For the first time I can go away on a trip and be confident mom is being taken care of.
I was looking for a community for my mom but was extremely nervous and worried. My mom needed Memory Care and all this was new to me. The amount of information I received from the Executive Director was amazing. Everyone reassure me but I had no idea how much of an impact and difference this would make in my mom’s life. It literally took her less than a day to acclimate. I could not believe she was living life again. She had friends was busy all day with amazing programming and she was going on outings. My mom had retreated ... read more
From the second I walked in it felt like home and I could tell my mom would be truly happy. The receptionist greeted me by name with a smile and offered me refreshments. The Executive Director greeted me and sat down to get to know my mom as a person not what she needed help with. I was so impressed as the chef came in and served coffee and homemade lemon bundt cakes which were delicious by the way. Food is really important to mom, and they have a wonderful selection daily. I was please to know they have two nurses at the co... read more
I toured this facility and it was ok. Compared to others, they did seem to have fewer staff per resident.
Business response:
Amy, thank you for your feedback!
I had a great tour experience with The Village of The Heights. My loved one is in assisted living at another facility, but if they need memory care, we would definitely consider this facility again!
Business response:
Thank you for the kind words!
Some improvements The Village can make is the level of care that is described and what is promised and carried out is different. For example if our loved one was to get sick and need to get a test done they said it could be arranged with the community and get the test back in the same day. However when we actually experience that situation first hand it did not happen, and in fact the test was never performed. Management was a little lackadaisical.
Business response:
Hello. We are sad to hear your experience was less than exceptional. We take great pride in communicating our processes thoroughly. We understand you feel unsatisfied and we want to do everything we can to make it right. Please reach out to us directly and we will be happy to discuss further. Looking forward to talking with you soon.
Really the only problem has been proper administering of medications, due to the fact that they're short-staffed. Since I've talked with the manager, there haven't been any other mistakes. The foods is good, and my loved one has made friends with the cook. She saves back cookies for him that work with his diet, and she and the other staff generally spoil him. The people there are wonderful, especially the caregivers. They treat their charges like their own family. The receptionist is beyond the best. My loved one really like... read more
The Village community is expensive, however the communication during this time has been great. First impression was excellent, they were so helpful with the entire process. We chose The Village because of it's high end level of care. Everyone is super helpful, it is a beautiful facility with a beautiful view of downtown Houston. The administrative staff was just unbelievably helpful.
Frequently asked questions about The Village of the Heights
How is The Village of the Heights rated?
The Village of the Heights has a 4.6 star rating with 79 reviews.
When is The Village of the Heights open?
The Village of the Heights is open now. It is open 24/7.