The Village of the Heights

PJ 

on AplaceForMom

2 years ago

Complete and utter disappointment. We're leaving after 3 months. We would have left earlier if circumstances would have allowed. Some of the staff are very nice but staffing is short and most seem to be undertrained. We were told that pets are welcome but then learned that many of the staff are afraid of dogs and won't enter the room. This includes med techs and the housekeeper. This makes ensuring my parents get the meds they need almost impossible. The room was cleaned two times in three months and normally no one comes in... read more

SL 

on AplaceForMom

2 years ago

It is an absolute waste of money.[name removed] with A Place for Mom, was very nice and tried to help. We picked this community, because [name removed] aggressively convinced me that this was the best place for my loved one. She also spoke very poorly about the other two places I was seriously considering- one of them within her same company- [removed]. She also assured me that she would help me with any questions or problems that might arise but she never answered me again after we had signed on the dotted line. She is appa... read more

Anonymous 

on AplaceForMom

7 years ago

A tale of two homes...This is a beautiful facility with good options for food, activities, and social interaction. Beyond the facade is a world of poor management and broken promises of care. I’m mortified that I ever rested well while my Dad was in The Villages at The Heights. Despite paying for upgraded care levels, we moved my Dad to a new home recently with two weeks of dirty laundry, a full urinal that had not been emptied, dirty clothes, diaper rash, a soiled diaper, etc.. He had not been bathed in a week. Many hourly ... read more

Anonymous 

on AplaceForMom

7 years ago

I would not recommend their Memory Care unit. Generally, a few staff members are good, the rest apathetic and sometimes asleep in the tv room while residents sit there in their chairs. The food sub par. The VPN is not professional. A close family member passed away there as a result of an illness that had gone undiagnosed until it was too late. Had the staff been more attentive to the noticeable decline, there might have been a chance for recovery. My family member deserved better.