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The Villas & Estates at Eden of Whitehall
- Apartments
- Columbus, OH
About this business
Location details
4470 E Broad Sreet, Columbus, OH, 43213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
whack My air has been out for five days, I call the office to see what's the hold up on my air being fixed, I was told people have been waiting 45 to 55 days to get their air fixed, they don't refund if an outside source fix the air unit that they are taking oh so forever to get to, and mind you I pay my rent on time and sometimes early EVVEERYYY MON TH!!!!
Business response:
Your A/C has been repaired. We apologize for the delay in responding to your service request. Please contact us if there is anything that we can do to improve your resident experience. Thank you for your comments.
Worse maintenance ever! Two weeks ago my a/c went out this Thursday will be three weeks no a,c?Last Tuesday they say they stopped by but wouldn't move a few items that were supposedly in there way?Its now been almost three weeks no a/c and the person I spoke to was supposed to return my call,nothing.All they people in the office do is lie this company is understaffed in maintenance which I was told by maintenance them selves.No money off rent no window a/c nothing but lies.Don't move here!
Business response:
We apologize for the delay in responding to your service request which is now complete. Thank you for commenting on your experience at The Villas.
Horrible Nothing has changed this place is a waste of hard earn money the staff lies and maintenance is horrible they half fix things and that’s after you have called numerous times. The only think they spend time doing is writing notices for stupid things like flower pots sitting empty they seem to have time for that but call and ask for maintenance to fix a clog and it takes three or more days bc according to them the kitchen sink is not a priority. I would never recommend this place
Business response:
We would like to handle service requests on the same day that they are entered but with daily volume fluctuations and staffing considerations, there are delays. We apologize that you had to wait for your issue to be addressed. If there are other issues pending at this time, please let us know so that we can be sure they are being scheduled. Thank you for your comments.
MOLD and illegal activity lives here I work with several people who live here and they have MOLD, BLACK MOLD that this management won't do anything with. They have suffered through the heat of this summer 90 degrees with little working air conditioners to NO working air conditioners. Again, the management DOES NOTHING. Do not move here. It will end up costing you more in the long run. Don't think about it. Just don't! There are shootings throughout this complex.
Business response:
While there may be delays in addressing some issues, each and every service request is handled. We ask that the lease holders contact us directly so that we can be sure that all service needs are scheduled. Thank you for your comments.
PLEASE KEEP LOOKING I wasn`t going to write this review but, I have to!! First there are SKUNKS, GROUNDHOGS, and RACCOONS EVERYWHERE!! When I moved in it always sounded like someone was in my home but it was actually my neighbor walking around in their apartment (that`s how thin the walls are). There are NO big public trash dumps, so if you have trash it has to sit in your apartment, or outside until Wednesday comes. There are also ROACHES!!! When I called the rental office they said they would send someone out to look aroun... read more
Business response:
Thank you for your comments. Please contact your resident manager and/or community director so that we can be review your needs with our pest control company. Your neighborhood of individual homes has a unique set of circumstances unlike most apartment communities. We certainly want to work with you to improve your resident experience. Your feedback is important to us.
On a very serious note I would not recommend them !! I was a resident here for 3 years almost 4 and since the very beginning they change staff frequently, higher than others. Except for one woman that remained there through it all and she’s the worst one hate to put a name out there but Donetia ( or however you spell it is)very very rude ! And very disrespectful! I never yelled at this woman never started anything with this woman she was just absolutely rude, and yes I’m a grown woman but I’m not gonna lie she really got to ... read more
Business response:
Thank you for commenting on your experience at Eden of Whitehall. We take your comments seriously and will review them with our team. Your feedback is important to us.
Don’t do it. When we first moved in we had no issues. (This is the third property we’ve lived in with this management team). The staff in this leasing office is unbearable. They are beyond rude and talk down to you, every person you talk to will give you a different answer. They are impossible to deal with- when they actually answer their phone that is.
Business response:
Thank you for your comments on your recent experience at Eden of Whitehall. Your feedback will help us improve upon the services that we provide to our valued residents, such as yourself.
Gift cards for good reviews You are offered a 50.00 gift card to leave a good review. The property manager Dannita is unprofessional and rude. Countless number of apartments have bed bugs and roaches. Drive through the complex on Tuesday evenings the day before trash day and youll notice several mattresses and couches have been thrown out. If you throw the items out prior you will be charged 150.00. My neighbors had roaches the complex for weeks argued and refused to spray their apartment until I got the city involved. Steer... read more
Business response:
Thank you for taking the time to advise us of your recent experience at Eden of Whitehall. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the services we provide our valued residents. If there is anything we can do to improve your experience, please let us know by directly contacting us at the leasing office to get your concerns addressed and resolved.
Horrible disaster I was suppose to move there aug 17.17. I paid my deposit provided everything on my end. I was call that momday saying unit was ready on the 17th when i went to get my keys in view the unit i was extremely disappointed in what i saw i walk down in the basement with my 3 yr old on my hip to find a family of roach crawling everywhere. I requested the clip broad and she refused to give it to me. The lil foreign indian chick was nasty in disrespectful when i point out all the flaws in the unit im also 5 months p... read more
Business response:
Thank you for providing feedback on your experience at Eden of Whitehall. Your comments will help us improve upon the service we provide to our valued residents.
Frequently asked questions about The Villas & Estates at Eden of Whitehall
How is The Villas & Estates at Eden of Whitehall rated?
The Villas & Estates at Eden of Whitehall has a 4.2 star rating with 1,699 reviews.
When is The Villas & Estates at Eden of Whitehall open?
The Villas & Estates at Eden of Whitehall is open now. It will close at 5:00 p.m.