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Theo's Italian
- Pizza
- Plainfield, IN
About this business
Location details
2498 Perry Crossing Way, Suite 105, Plainfield, IN, 46168, United States
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I’ve been coming here for the last two years, it has always been excellent. I’m hoping this is a one time thing but our experience for Valentines Day was awful. I’m perfectly okay with waiting longer for food, but when my dish comes lukewarm and my wife’s dish comes charred, it’s a huge disappointment. They did replace my wife’s dish which I give them credit for. Our server though was very inattentive. Even when the restaurant almost cleared out, we only seen her a handful of times (two of those for the check) and never ask... read more
Business response:
We’re very sorry your Valentine’s visit fell short after two years of loyalty. Thank you for noting that the kitchen replaced your wife’s dish. We understand how a lukewarm plate, a charred entree, and inattentive service would be disappointing—especially with higher prices. We appreciate the feedback and hope you’ll consider visiting again so we can earn back your trust.
We had a lovely Valentine’s Day dinner here! We ordered the bruschetta (10/10) and brussel sprouts caesar (12/10) to share and they were perfect! I ordered the spaghetti and meatballs (8/10) and my husband got the lobster pasta dish (9/10) and everything was delicious! The service was amazing despite it being very busy. We never had to ask for refills or sat long without something we needed.
Business response:
Thank you so much for spending Valentine’s Day with us. We are thrilled the bruschetta and Brussels sprouts Caesar stood out and that both the lobster pasta and spaghetti and meatballs were enjoyable. We are glad the service stayed attentive even on a busy night. We look forward to seeing you both again soon.
Frequently asked questions about Theo's Italian
How is Theo's Italian rated?
Theo's Italian has a 4.3 star rating with 524 reviews.
When is Theo's Italian open?
Theo's Italian is permanently closed.