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Thousand Oaks at Austin Ranch
- Real Estate
- The Colony, TX
About this business
Location details
6760 Windhaven Pkwy, The Colony, TX, 75056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:30 p.m. to 5:00 p.m. |
We left our apartment after 3 years. There were no damaged spot in our apartment. I’m attaching photos and videos for you to see. I don’t know where Are all of these charges came from. There was no damaged or burnt carpet they charge me $725 for carpet change after 3 years.They sent us a bill and charged us $1101.75 We have been charging over 200$ monthly for water and sewages for one bedroom apartment which I know most of my friends paying way less than that! And now we think these charges are not fair. Please have a look a... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Hamidreza. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We understand that you are working with the General Manager who resolved your concerns. Please reach out if they were not addressed to your satisfaction. Cheers, Thousand Oaks at Austin Ranch
I’ve lived at Billingsley properties off and on since 2011. I’ve never been so unhappy with one of their properties until the past year of living here at Thousand Oaks. The property manager Carle has proven to be less than helpful and rarely ever responds to her emails. I was charged almost $300 for carpet replacement in my previous unit that I was in for almost 2 years. The carpet was worn and rough looking upon my move in, but Carle stated that the carpet was fully replaced in May 2019 (the month before I had moved in). ... read more
Business response:
Hi Megan! Our General Manager, Nikkia, will be reaching out to you soon to address your concerns. You can also send her an email directly at nmaxwell@toapts.com or give her a call at 972-820-2341. We look forward to speaking with you and assisting you!
The crime in this area has sky rocketed over the past year. Stabbings, stolen cars, break ins to both cars and apartments, etc. The leasing office has received numerous requests from residents asking for cameras to be placed throughout the complex and increased security. After having $20k worth of items stolen from our garage by a neighbor or maintenance staff (this was a targeted event by someone that knew what was in our garage) we received no assistance or follow up from the leasing office. When we asked about breaking ou... read more
Business response:
Hi Macy! We would love to speak to you personally about your experience with us. Please reach out to your Neighborhood Manager, Cassandra by email at cadams@toapts.com or call her directly at 972-820-3930. Our General Manager, Nikkia, will also be reaching out to you soon.
Have been a resident for 4 years and received my lease renewal this week. They want to raise my rent $345 a month.... Just another example of a greedy landlord with zero loyalty to longtime residents. Cool place to live as long as you don't plan on staying long. No one from the office has responded to my emails.
Business response:
Thank you for providing your feedback and letting us know about this issue, Amanda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for meeting with me yesterday. I look forward to helping resolve your concerns. You are always welcome to contact me, Nikkia Maxwell directly at 972-820-2341 or by email at nmaxwell@toapts.com. Thousand Oaks at Austin Ranch
This complex claims they care about their residents but clearly they do not. I signed a 2 year lease at the end of May with a huge yard which was the complexes big selling point and exactly what I was looking for. After only living here for 3 months, I get an email saying there will be "minor" improvement to my building. Come to find out I will be losing over half of my yard and what is taken away will be used as an "open space". This will leave my living room window completely exposed for people to walk right up to it and f... read more
7/11 update: it’s been 2 hours since I have put in an emergency request with maintenance and nobody has come. The vacant apartment next to mine is flooding and it has now soaked my entire bedroom floor and my bathroom floor is flooded. My carpet will be ruined And I have no doubt I will have to pay for it. Please just send someone for help. Utterly disappointed.
There is a major PEST problem in the building my daughter currently rents in...notice I say rents because she can't "live" in there. It is disgusting!!
Business response:
Good Afternoon, Thank you for taking the time to share this experience with us. I appriciate you bringing this to our attention and I apologize that this was not taken care of in a timely manner. This does not reflect our standard of care for our residents. I spoke with Kaylee this morning and we are working together to get this issue resolved. Please let me know if there is anything further that I can assist you with by reaching out to me directly at 972-820-2323 or cmilton@toapts.com
Elevators still don’t work. Crime rate is up. Leasing office still won’t answer phones. DO NOT MOVE HERE. — Trying to get through to someone in the office is like trying to make it snow in Las Vegas. If you press that you’re a resident you get sent to voicemail, if you push that you’re looking to rent you get sent to an off site location. No one ever answers the phone yet there’s 50 million people working in the office doing nothing. They’re helpful until you move in and then you’re on your own. Amenities are nice but the ... read more
Business response:
Hello Amethysts. Thank you for your feedback on our community. I'm sorry to see that you have not had the best experience at Thousand Oaks. Please know that we value you and all our residents. We want to have the opportunity to speak to you regarding your concerns. Please contact our Portfolio Manager, Stephanie Bland at 972-460-4723 or at sbland@billingsleyco.com. Thank you
I’ve lived in the same unit since 2011 and have enjoyed my time there - until three months ago. I realize apartment life inevitably will have its share of noise issues from nearby units. But what makes one complex superior over another is how management handles the noise issues that persist beyond what is reasonable and expected. And, unfortunately, Thousand Oaks fails in this area. In the last three months, I’ve been woken up nearly every single morning by my neighbor’s alarm clock. Without any exaggeration, it can ring f... read more
Business response:
Megan, I am so glad you have been here with us for so long, but I am definitely disappointed to hear about this experience you have been having over the last three months. I am the Operations Manager here at Thousand Oaks and I would love to speak to you about this. I am confident that we can get this taken care of for you. I will be reaching out to you today. Lauren Buescher
Frequently asked questions about Thousand Oaks at Austin Ranch
How is Thousand Oaks at Austin Ranch rated?
Thousand Oaks at Austin Ranch has a 4.1 star rating with 2,179 reviews.
When is Thousand Oaks at Austin Ranch open?
Thousand Oaks at Austin Ranch is closed now. It will open tomorrow at 9:00 a.m.