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Thrive Pet Healthcare - Eldridge
- Veterinarians
- Houston, TX
About this business
Location details
12341 FM 1960 Rd West, Suite C, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Made an appointment for vaccine and at latst minute noticed she was scratching by her ear so when we filled out the online question form we noted it. Got their early when checking in questionnaire didn't go thru so the girl up front re did it for us. Got in the exam room and the tech was just not receptive or personal at all told her about the scratching and was needing some medicine for it that had worked that a different place had prescribed and was cut off and told that today was for vaccine only she would have to come ba... read more
The first couple of times we took a dog in it was OK. The price is good. Be careful of their scheduling times. But, today we took our youngest dog in for a spaying. We have 3 other older and larger female dogs. I picked her up and was shocked. Her incision is 3 inches long and exremely jagged. It just doesn't seem neat and tidy like I would expect. She is only about 16 inches from base of tail to neck and she weighs 15 pounds. All of our other dogs are much larger dog breeds and their incisions were never longer th... read more
Business response:
Thank you for sharing your feedback. We're sorry your experience didn't match expectations. Please reach out to our customer service team at woof@thrivevet.com with some more information on your experience so that we can investigate this further for you. We would love to make things right if you give us another chance.
Not super impressed with Thrive, they are not affordable at all. If you're taking your new puppy for shots, be prepared to pay $59 three times since they make you go get shots 3 times. For some reason they don't like to give puppies all of their shots all at once like any other vet. But whatever i'm already 3 appointments in, I might as well finish it off. They are also a hot mess, my second appointment I wasn't even taken to a room or even got to speak to a doctor. I asked a few questions to the technician that then I was ... read more
Business response:
Thank you for reaching out Daisy, we are happy to assist you and have processed your refund. Please reach out if we can assist further.
they quite literally lost my cat in the rafters and then some women with makeup like a clown told me she wouldn't be able to guarantee they'd be able to find her. the vet office room had a whole entire hole in the ceiling. the vet tech even mentioned the hole and how we should move rooms. we turn our backs for 2 seconds and the cat is in the ceiling and they're telling me they can't find her and they don't have a ladder to get her. please go somewhere else for the safety of your own pets. i highly recommend BARC.
Business response:
Hi Kat, we are very sorry to hear that you have had this negative experience with our THRIVE location, but we appreciate you taking the time to bring this to our attention. We are looking into this for you with our management team, and if you would like to provide any further information on your experience, please feel free to reach out to our customer service at woof@thrivevet.com.
DO NOT TAKE YOUR ANIMALS HERE! I took my cat in for a sore on her neck and was told that it is just a scab. It had pus and blood on it. I had to take her to another vet and they had to give her antibiotics and steroids for the open sore on her neck. Seriously a scab!? This vet needs to have her license revoked!!!
Business response:
Thank you for sharing your feedback. We're sorry your experience didn't match expectations. We are looking into this for you with the manager over this location, and if you would like to provide any further information on your experience, please feel free to reach out to our customer service team at woof@thrivevet.com
We cancelled them like 3 years ago they are saying we did not! and charged my bank account the clinic in cedar hill the worst customer care ive ever had, will not be back rude rude tryed to handle business because it went over 5 minutes they canceled my dog appt was so rude .
Whatever you do dont sign the consent form.. we had everything laid out on the plan of execution and charges and when we went to pick up out cat the bill was 100 dollars more, on the high end of course, than what was laid out on the estimate with a few additional charges that we were not notified of. Whats the point of a consent of charges? Of course you have to pay to get your pets first. We will NEVER come back.
If I could give this place a 0 I would. I scheduled a check up for my dog and he is a bit high anxiety but when we got here we waited and we were called in. Wendy checked us in and was very rude over the phone and kept calling from a "private number" but the call dropped and bc of the pandemic we didnt want to just walk in but there was no way to go call her back bc she called from a blocked number. They take our dog in and once again bc if covid its only curbside meaning we had to let them take our dog inside by himself whi... read more
I had to put one star to write this. These people were rude, my dog came back SHAKING. I normally come here but after this I will not be returning. I appreciate the medication for my baby but I will take my business elsewhere. Don't bring your fur babies here.
Frequently asked questions about Thrive Pet Healthcare - Eldridge
How is Thrive Pet Healthcare - Eldridge rated?
Thrive Pet Healthcare - Eldridge has a 4 star rating with 848 reviews.
When is Thrive Pet Healthcare - Eldridge open?
Thrive Pet Healthcare - Eldridge is closed now. It will open tomorrow at 8:00 a.m.