This profile has been claimed by the business owner or representative.
Thrive Pet Healthcare - Eldridge
- Veterinarians
- Houston, TX
About this business
Location details
12341 FM 1960 Rd West, Suite C, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ok I have had it with Thrive. I no longer have trust with this location or the location in Katy (this location put my dog in the hospital). Communication is horrible and untrustworthy, they always seem unorganized and had a little trouble finding my dog in their "new system". I placed a call at 2pm yesterday to pick up flea medicine and received an email (12 minutes before they close )that I can come pick it up "at my earliest convenience". I arrive today at 12:20pm, waited for a few minutes before someone even came out ... read more
Business response:
Thank you so much for taking the time with this review and we appreciate your business with Thrive. I certainly apologize for the error on our part with regards to the confusion of confirmation emails and not having the product you needed. I completely understand your frustration and would like to earn back your trust and business. Please feel free to reach out to me at dstutts@thrivevet.com and I will gladly assist.
My past DMV left in January of this year, and they prescribed a medicine that is vital to my dog for his Thyro-tabs, that if not taken would die. I called and requested they fill the script please at this location which isn't a big deal. Instead, they care more about making a buck than taking care of your dog correctly. I've spent last year over $5500 for all my 4 animals. This isn't money that grows on a damn tree either. This Vet clinic on 45 north isn't the best any more since she left. They start good and then fan hits t... read more
Business response:
Thank you for taking the time to provide us with some feedback about your recent visit. While we take each review very seriously, I am unable to find you in our client database for our 1960 Eldridge Clinic at this time. Please feel free to respond directly to woof@thrivevet.com and we will gladly assist you with your experience.
TLDR: Don't take your pet here just because its cheaper. You get what you pay for and the need to take them to another vet for clean up after shotty work. Half assed work from a doctor who is more like a sales woman, also gets rude and defensive if you dare question her work. The techs and receptionist were awesome and welcoming. 9/10 i took my dogs in for shots. Each dog took at least 1hr.. for minimum shot package. 1st dog went fine, Dr. Rowlands was a bit condescending regarding my pet. *Did the exam which didnt have a... read more
Call to make an appointment and they were able to get me in same day. The location was across town from where I live but was excited to get it taken care of. I just arrived and they told me that they cannot see me. Asked me to come back four hours later. We're service don't recommend.
Business response:
Thank you for your feedback and i apologize that you feel you had a negative experience while visiting our Eldridge location. Appointments are extremely important to us in order to see all of our patients in a timely fashion but if things do arise, we are able to typically offer a walk-in appt. that fits into the next available time on our schedule for the day. If you would like assistance, i would be happy to personally reschedule you at a clinic of your choosing. Please feel free to reach out to me directly and i will gl... read more
My appointment was scheduled at 2:30pm,I called the vet at 11:20am to see if we could be worked in at an earlier time they said yeah we will try and work you in early. We show up 11:30, I check in and everything even claimed the free exam from yelp, all of a sudden they said we can't be seen early...they are running behind. Kind of frustrating but hey we went home and started looking for my beagles shots and records couldn't find it, it's now 2:30pm we are running late I called them at 2:40pm and told them we are looking ... read more
First I want to start off by saying I was completely satisfied with my experience with the Vet. She was nice and very informative about my dog and even gave me advice on how to keep plaque from building. If the service had stopped here, I would definitely come back; however, it sadly did not. Honestly, I have never been lied to more time than my experience with Thrive on 1960. After my wonderful experience with the vet, I was checked-out by a tech who informed me that they did not have any Triflexis on-hand but will be mor... read more
This was our first visit to this location, we had been very pleased with the staff and experience at the Champion Forest office but NOT this one. We took our corgi in a week ago for anesthesia and surgical removal of a torn toenail per the doctor's recommendation. When we picked him up they informed us that they had over sedated him and did not even get the toenail out because it was "too hard to" (all they did was barely clip the toenail). Post op appointment procedure and cost was very poorly communicated by the staff and ... read more
Frequently asked questions about Thrive Pet Healthcare - Eldridge
How is Thrive Pet Healthcare - Eldridge rated?
Thrive Pet Healthcare - Eldridge has a 4 star rating with 848 reviews.
When is Thrive Pet Healthcare - Eldridge open?
Thrive Pet Healthcare - Eldridge is closed now. It will open tomorrow at 8:00 a.m.