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Thrive Pet Healthcare - Eldridge

4.0

About this business

Location details

12341 FM 1960 Rd West, Suite C, Houston, TX, 77065, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 6:00 p.m.
SunClosed
4.0805 reviews
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Ciera N.'s profile image
Ciera N. 
rating
2 years ago

Went in for a wellness checkup and told them I requested a nail trim also. They take the dog to the back and come back with no nail trim. She wasn't going to say anything until I asked. Then she said " oh he didn't want to keep still so we were not able to do it. We can do it his next appointment in 3 weeks. I let her know he really needs it. She says oh they look fine to me. Now I took her word because you are the vet. Fast forward to that afternoon, my dog's nail breaks. Call to go back in. No appointments we can't help. T... read more

Business response:

Dear Ciera, We are sorry to hear about your negative experience with our business. As a team dedicated to pet healthcare, we strive to create a pleasant and caring environment for both pets and their owners. We apologize for not informing you that the nail trim wasn't done and that we did not meet your expectations and will be sure to address this issue within. We take all reviews seriously and would appreciate the opportunity to speak with you directly about your concerns. Please feel free to contact us at (346) 253-3517.... read more

Kevin C.'s profile image
Kevin C. 
rating
2 years ago

Dont take your dog here. they dont care about your animal they took my dog for 40 minutes in the back for a fecal test and brought him back scared as hell in a muzzle, these people are lucky I didnt fight them. it may be cheap but if you love your animal dont take them to this location plenty of other thrives to go to, just avoid the Eldridge location. 

Lillian P.'s profile image
Lillian P. 
rating
2 years ago

I would use no stars if that was an option. I have wasted my time by returning to this place many times. I should've learned my lesson the first time. I've been a customer here for many years and it's always been a hassle or a battle just to get something simple done. They are inconsiderate. They don't care to accommodate you or your pet. They are so rude. Not friendly and they are pricey. This place needs to get shut down or at least get new management that actually know the importance of running a vet care. They don't gre... read more

maggie z.'s profile image
maggie z. 
rating
3 years ago

Was emailed my cat was overdue for a check up for vaccinations, fecal parasites, etc. Made appointment for 2:15 , first after their break. Arrived at 2:08. Asked same questions I had already answered online. Was put in a room where she was weighed and waited for 50 minutes for the vet to come in , listen to her breathing, feel her, look at her teeth and ass. I was charged for fecal parasite testing! I spent 189.50 

Maija M.'s profile image
Maija M. 
rating
3 years ago

Called to simply ask for the price range to spay a stray cat. Would only give me a price if I came in for a $59 office visit. Ridiculous!! Most sites give you either a flat price or a range. 

ThidaMommy B.'s profile image
ThidaMommy B. 
rating
3 years ago

Not professional and never see you on time for your appointment therefore my time isn't as valuable to them as my money is so, I believe they won't be getting anymore of mine! I have been sitting here with my little dog in a waiting room which was dirty when we walked in and the receptoras to clean it in front of me ! Dog hair everywhere! And the only reason I am here is for a single rabies shot and refill on her heart worm preventions. This should have been a 15 mins visit. And much more friendly and informative staff! I ... read more

R G.'s profile image
R G. 
rating
3 years ago

We have been taking our pup th the Thrive 1960 location for five years. After our recent appointment I will not be returning. The office was very clean but everything else about the appointment was lacking. 

Lori T.'s profile image
Lori T. 
rating
3 years ago

The worst place to take you pet if you actually care about them!! The vet misdiagnosed our dog with IMTP said he had ZERO platelets and that we had to get him in treatment asap so we did. I became frantic as he is my emotional support animal so I went to get a 2nd and 3rd opinion and it turns out my dog is healthy and doesn't have IMTP! If I could give ZERO stars I would!!! DONT TAKE YOUR PET HERE! 

Jose G.'s profile image
Jose G. 
rating
3 years ago

It is very shocking and disappointing when the vet tech starts to open the door to your dogs room and you hear the vet telling the tech what to tell us and then the vet says "get 'em out of here". Yes my dog was barking in his room but to hear the vet herself say that is very upsetting. Try learning about professionalism. 

Frequently asked questions about Thrive Pet Healthcare - Eldridge

How is Thrive Pet Healthcare - Eldridge rated?

Thrive Pet Healthcare - Eldridge has a 4 star rating with 805 reviews. 

When is Thrive Pet Healthcare - Eldridge open?

Thrive Pet Healthcare - Eldridge is closed now. It will open tomorrow at 8:00 a.m.