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TLC Complete Care
- Healthcare
- Corpus Christi, TX
About this business
Location details
7330 S Staples St, Corpus Christi, TX, 78413, United States
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Felt terrible coming in. Staff took great care of me and finally gave me answers I needed for proper care.
Business response:
Hello Mr. Sotelo, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our TLCr facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again!
We were at the office for over 4 hours one of the nurses misplaced our paperwork as we were told by the doctor
Business response:
Thank you for taking the time to provide your feedback. We are sorry to hear about the wait you described. Jamey from our leadership attempted to contact you to address your concerns but was unable to reach you. At your convenience, please call Jamey at 817-527-0167.
3 hour wait
Business response:
Thank you for leaving your feedback. Our team works diligently to maintain minimal wait times, and we apologize for any prolonged delays you experience. Our Director of Nursing, Trish, attempted to contact you to discuss your visit but could not reach you. At your convenience, please call Trish at 361-336-0136.
Worst “care” ever. They sent their X-Ray tech Karen in to swab me as I have been painfully sick for a few days. and she held my head so hard against the wall it was miserable. She gets both done and causes my nose to start bleeding. Then they came in and said they needed to do it again. I walked out in tears. I came down the road to Exceptional ER and they were so timely and totally different bedside manor when doing the swabs!! Do not go if you want to leave feeling worse than when you went in.
Business response:
Thank you for bringing this to our attention, and we sincerely apologize for the experience you described. We strive to provide the highest level of care, and your feedback is valuable to us. Our Director of Nursing, Trish Brummett, attempted to contact you by phone to address your concerns but could not reach you. At your convenience, please call Trish at 361-336-0136.
I’m just upset because I went In thinking I tore something in my knee. That was stated before they took me back & it wasn’t until waiting 2 hours in an empty ER that they let me know they don’t do mri’s, can’t prescribe mri’s, & had me take an X-ray instead. It was a waste of time & money. Paid $150 for someone to tell me that I have To go to their other TLC located in calallen & pay another $150 to do what I initially Asked for.
Business response:
Thank you for speaking with our Director of Nursing, Trish Brummett, on the phone recently. We understand that the conversation went well, and Trish was able to address your concerns. We hope you are recovering well, and please do not hesitate to reach out to Trish if you have any questions or need additional assistance.
My nurse dressed my wound that would have needed stitches if it wasn’t in a highly mobile area with bacitracin and Coban tape…not even any gauze. Also had to remind her that I would need a tetanus vaccine. Overall staff was friendly but definitely needs some help with dressing a wound.
Business response:
Thank you for taking the time to speak with our Director of Nursing, Trish Brummett. We appreciate you sharing additional details from your experience. Our team is always looking for ways to improve and will follow up on the issue you described. Based on your conversation with Trish, it sounds like you are open to using our services again in the future. We appreciate you taking the time to share your feedback and trusting us with your care.
Excellent care The RN and the XRay technician were excellent received very good care. The only complaint was waiting a long time to see the physician. It took very long for the visit
Business response:
Hello Ms. Gutierrez, Thank you for choosing our TLC facility. Happy to hear you had a good ER visit but we're sorry your wait was a bit longer than expected. When emergencies arise we prioritize and we're so sorry that may have impacted your wait time. We are always here to help though, 24/7. Please take care and thanks so much again!
The nurse was wonderful I give her 5 Star and the X-ray Technician was also 5 Star I was not happy I had to wait to long to see the doctor That is my only complaint
Business response:
Hello Ms. Gutierrez, Thank you for choosing our TLC facility recently when you needed emergency medical attention. We're thrilled you had a good visit with Complete Care although the wait was longer than you anticipated. We're so sorry, we attempt to get our patients seen in a timely manner, although being an emergency room, at times that is out of our control. We hope you never need us again in the future, but if you do, we'll be ready and waiting 24/7. Thank you and please take care.
Don't waste your time or money with any of these places. Will take your money and send you off with simply a theory. Go to a general doctor and have them send you to necessary tests for definite diagnosis.
Business response:
Ricky, we are incredibly disappointed to read your review. Unfortunately, we cannot identify you as a patient or determine when you were last seen at our facility. We would appreciate the opportunity to learn more about your visit and address your concerns. At your convenience, please call our Director of Nursing, Trish, at 361-336-0136.
Frequently asked questions about TLC Complete Care
How is TLC Complete Care rated?
TLC Complete Care has a 4.8 star rating with 3,441 reviews.
When is TLC Complete Care open?
TLC Complete Care is open now. It is open 24/7.